Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
1
Waste of money
on November 17, 2024
Posted by: Nn
from California
Machine stopped working after a year. Two red flashing lights is their version of red ring of death.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, November 18, 2024
Thank you for your review. We are sorry to learn that your Vertuo Next machine didn’t meet your expectations. However, we are delighted to learn that our Machine Experts shared with you, our out of warranty options and you were able to purchase a new machine utilizing our 35% off discount. We offer a lifetime of troubleshooting via our Assistance Service Program and are available 24 hours a day 7 days a week for your convenience. Please do not hesitate to contact us via our toll-free number 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
my vertuo is leaking water and got no support
on November 17, 2024
Posted by: dave
from Florida
I like the machine, but is pretty bad to have only one year warranty, now the machine is leaking water from the bottom and I can't get any help from nespresso, I did the cleaning but still leaking water, is so sad that they do not provide any help.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, November 18, 2024
Thank you for your review. We are sorry to learn that you were experiencing issues with your Vertuo Next machine. We do offer out of warranty options via our Assistance Service Program. If troubleshooting proves to be unsuccessful, you can have your machine repaired for $65.00 or receive a 35% discount towards the purchase of a new machine excluding our Vertuo Lattissima machine. Please do not hesitate to contact us. Our Machine Experts would be delighted to assist you via our toll-free number 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
on November 16, 2024
Posted by: Cs2
from Connecticut
Bought 3 of these they all stop working after 6 months. Waste of money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, November 18, 2024
Thank you for your review. We are dismayed to learn that your Vertuo Next machine didn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting. We offer repair & replacement options via our Assistance Service Program. Please do not hesitate to contact us, our Machine Experts would be please to assist you and provide the best resolution. We’re available 24hrs a day 7 days a week via our toll-free number 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to Use
on November 13, 2024
Posted by: erinc9
Very easy to use this machine. It is much less expensive than getting a coffee at a shop and can taste even better. Hot drinks and iced are both delicious.
Written by a customer while visiting influenster.com
Customer Rating
1
Machine randomly stop working.
on November 13, 2024
Posted by: AAB123
from Chesterfield, MO
Broke after a year! Coffee is great, Machine does not last long!
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, November 14, 2024
Thank you for your review. We're disappointed to hear this. All machines come with a one-year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee machine ever
on November 13, 2024
Posted by: kaylam968
I love this machine and wish i havent waited so long to buy one. Every single.nespresso pod is amazing
The machine is amazing. It worke great and makes the best espresso ive ever tried. Easy to cleam
The machine is amazing. It worke great and makes the best espresso ive ever tried. Easy to cleam
Written by a customer while visiting influenster.com
Customer Rating
5
Full flavor
on November 13, 2024
Posted by: SBinSB
from Santa Barbara
I love my machine so much! I purchased a second for when I’m at my boyfriend’s and one for my mom! It’s so good, it’s replaced my Starbucks runs!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great…when it works
on November 12, 2024
Posted by: Brandy0417
from Summit Point, WV
This machine makes delicious coffee; when it works. We’ve had this machine for 1.5 years and now we are having problem everyday. Constant yellow or red flashing lights. We keep cleaning and descaling and the late will not stop flashing. At this point we are just wasting pods trying to get the thing to work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, November 13, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA