Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
Excellent product and costumer service
on November 22, 2024
Posted by: Holly
from Washington
Honestly the best coffee machine I've ever had. I don't understand why people keep saying their broke unless they didn't knoe hoe to work it or didn't clean it? We have had ours for 3 years and everything has been great. Only problem was the milk frother we got with it but the company was so great about getting us a new one when it broke. I don't understand why people would complain about the product when the company is great to their customers. Best coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect latte every time
on November 22, 2024
Posted by: brichkafam_795186
Perfect latte everytime. Chiaro pods are my favorite. Easy to use machine. Coffee done with a min. Heats up fast. So far has lasted a whole year with no issues.
Written by a customer while visiting influenster.com
Customer Rating
2
Not a good fit for me
on November 22, 2024
Posted by: Reim
from Woodland, CA
I bought this machine a week ago and I’m ready to return it
The locking mechanism is hard to turn and anyone with arthritis in their hands. It hurts. Hate this new system. Coffee still tastes good but not worth the trouble
The locking mechanism is hard to turn and anyone with arthritis in their hands. It hurts. Hate this new system. Coffee still tastes good but not worth the trouble
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, November 23, 2024
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectations. Thank you for taking the time to share your experience with us, so we may improve upon our products. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562—1465. Please do not hesitate to contact us. We’re available 24 hours a day 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
4
I love my machine
on November 21, 2024
Posted by: raynamfd34_841753
Overall, I love my Nespresso Vertuo machine. My first one broke within a year but I was sent a replacement. The cleaning process is easy and the machine is not loud. I think they could add more features.
Written by a customer while visiting influenster.com
Customer Rating
3
Lasted less than a year
on November 19, 2024
Posted by: Missy219
from Yardley , Pa
When it works it’s great. However it’s wasn’t even a year and I had to send it in for repair. 4 months later it broke again. So we bought the pop. It’s starting with the same no. Sense. These machines have great coffee. BUT they are not built to last and the warranty is GARBAGE. We are now considering switching to a ninja. 4 Nespresso machines later. ( within 3 years ) RIDICULOUS do better
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, November 20, 2024
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good while it lasted -- then leaked, then quit
on November 19, 2024
Posted by: KiloEcho
from Santa Fe, NM
Good while it worked, then...the red flashing death mug. I would unplug the machine and it would work for a few times. Then I had to unplug AND shake it. Then it started leaking from the bottom. Now.... nothing works. It makes the hopeful whirrring and then pfffft. Red light. No coffee. I checked here to see if they've improved the machines since I got mine a few years ago, seems like they haven't. So....I've been opening my remaining capsules of coffee with a knife and using my aeropress.. The capsules are too expensive to risk the machine dying. Frustrating that this is still such a problem.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, November 20, 2024
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes having coffee at home, fancy!
on November 19, 2024
Posted by: adamb182_993059
This machine makes a delicious cup of coffee for anyone to enjoy. It froths up the coffee making it extra fancy, and it only takes a couple minutes from off to on! Easy to take care of too
Written by a customer while visiting influenster.com
Customer Rating
5
The best coffee
on November 18, 2024
Posted by: Steph
from Columbus, OH
Love this machine. The coffee tastes so good and it’s so fun to change it up with different flavors and creamers. Only wish you could use the coffee pods to make a double espresso like the pop machine can
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA