Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
4
Cleaning/Descaling
on December 14, 2024
Posted by: CJL
I almost love this coffee pot, but the descaling/rinsing process is too complicated. I know there are many different models now compared to in the beginning, so one must first be sure they have the right instructions. Then one has to distinguish between the lever and the button. OK, why does it take so long for it to run through cleaning? I always multi-task and lose my place in the instructions. I prefer written instructions to videos. Would it be possible to just have a “Descaling Mode” button? So then we would have an on off button and the descaling button (which can either be a rinsing with plain water or with the descaling solution. I still love the coffee with froth on top, though.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, December 16, 2024
Thank you for your honest review and feedback about the descaling process with your VertuoPlus. We sincerely apologize for any frustration or inconvenience this may have caused. Your machine comes with a one-year warranty and a lifetime of troubleshooting assistance at our toll-free number. Upon your request, we would be happy to email you the written Descaling Guide for your VertuoPlus. It is also available on the Machine Assistance page of our website at https://www.nespresso.com/us/en/machine-assistance/vertuo-plus. Please get in touch with us at 1-800-562-1465 if you would like assistance with the descaling process. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
awful product
on December 14, 2024
Posted by: katie
This is the worst coffee machine they make. Wish I had done my research prior to purchasing. We got a replacement less than a year in and still the machine broke down less than a year after that (outside their warranty). Do not waste your money on any of the veturo next or pops. We got the veturo plus and have never had an issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, December 16, 2024
Thank you for your review and honest feedback, Katherine. We’re disappointed to learn your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience to your account for review. We are happy to learn that the VertuoPlus is meeting your needs. If you have any questions or need additional support for any of your Nespresso machines, please get in touch with us at 1-800-562-1465. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Stopped working - so bummed!
on December 13, 2024
Posted by: Rach
from Houston, TX
I put a review on the wrong machine. It is this one that I have. I would give it 5 stars but it stopped working on me today and I am so disappointed. I would start my days off with a fresh brew and some frothed coconut creamer. Very enjoyable. I have unplugged and plugged the machine multiple times to descale it and thought that might have been the problem. But, no. It still isn't working and just sits on a white cup and sometimes turns to a faint red. Checked the mechanics to make sure nothing was obstructing the flow. Doesn't seem to be anything.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing Nespresso
on December 13, 2024
Posted by: Coffeefan
from Miami Florida
[This review was collected as part of a promotion.] I love my Amazing Nespresso no splatter the coffee is fantastic and delicious .
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easily make the perfect coffee or espresso
on December 12, 2024
Posted by: ColleenS
So simple to use. The machine adjusts to whatever size pod you put in it so it knows if you are having espresso, double espresso or regular coffee. It heats fast and brews quickly. It makes the perfect cup every time. Cleaning and descaling is simple. Just push the start button three times to clean it. It can connect to your phone to tell you when it’s time to clean and any maintenance problems or updates.
Written by a customer while visiting influenster.com
Customer Rating
4
Happiness in decline until replacement of machine
on December 11, 2024
Posted by: Kai
from Columbus, OH
It held on valiantly for around 4 years, but has been extremely tough to open all of this year, lessening the amount of use much of this year because of frustration and difficulty. I have been in touch with the repair people and did an extensive cleaning on the areas of the machine described by the tech, but it has returned to incredibly difficult to open after just 2-3 more months. I do love the product and the coffee/espresso pods are unmatched by similar products.
I would recommend this to a friend!
Response from Nespresso USABy Chloe H., Customer Service, December 12, 2024
Thank you for your review and honest feedback, Kai. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. Please get in touch with us at 1-800-562-1465 if you would like to speak with a supervisor who may be able to assist with additional repair and replacement options. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
New machine is great
on December 10, 2024
Posted by: Robert
from Georgetown Texas
[This review was collected as part of a promotion.] Love the new machine! Seems to heat up quicker than our older one and it has WiFi capability. I also like that it can brew the carafe size capsules.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
not happy with this machine
on December 8, 2024
Posted by: PJ
from NJ
I got this machine as a gift , too date the expresso is warm NOT HOT , going to call Nespresso to see if they
have any explanation why ??
have any explanation why ??
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, December 9, 2024
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectations. Please do not hesitate to contact us. We’re available 24 hours a day 7 days a week for your convenience. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Our Machine Experts would be happy to register your machine and provide troubleshooting assistance to reach the best resolution.
Written by a customer while visiting Nespresso USA