Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
Tasty and so easy!
on December 30, 2024
Posted by: Anonymous
Love the Nespresso!! I make coffee with this daily and love to make lattes with syrups. It’s like having a coffee shop at home and so easy! The flavored pods taste great also! No issues at all so far.
Written by a customer while visiting influenster.com
Customer Rating
5
I love it, but, it's shelf life is only 2-3 years.
on December 29, 2024
Posted by: The truth
Not sure I'll buy another. It works well and the coffee is good, especially the espresso shots. But, as with most buyers, I've ended up with what's been named, "the dreaded leak". Basically, it's going to happen. I hoped my machine escaped the curse, but no. I end up with a puddle of water like thousands of others. Check You Tube during your research. You'll see, I'm not by far, the only one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 30, 2024
Thank you for your review. We share your disappointment that you've experienced a leaking issue with your Nespresso VertuoNext machine. The VertuoNext machine has a one-year warranty, and we provide lifetime troubleshooting support. We also have out-of-warranty options available as well. We feel confident we can help resolve the leaking issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great brand when you want Coffee
on December 28, 2024
Posted by: James
from Ontario California
Been using this machine for a long time. When we talk about coffee it’s “ Nespresso”.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Kaffe
on December 28, 2024
Posted by: ellenluundberg95_2038
Jag har inte testat den här kaffemaskinen, men har alltid velat det för jag älskar kaffe. Så jag skulle verkligen vilja ha en sån här...........
Written by a customer while visiting influenster.com
Customer Rating
1
Returning immediately
on December 27, 2024
Posted by: Monty7507
from Florida
I received this item as a Christmas present this year and was so excited to use it. Unfortunately it is defective and once you open it won’t close. I read the manual, watched videos, reset the machine and still it won’t close. I am sending it back this is ridiculous. Brand new out of the box and wasn’t even able to enjoy it. Idk how I’m going to fit it back in the box when the lid won’t even close
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, December 28, 2024
Thank you for your review and honest feedback. We’re disappointed to learn your VertuoPlus is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Your VertuoPlus comes with a one-year warranty and a lifetime of troubleshooting assistance at our toll-free number, 1-800-562-1465. Please contact us at your earliest opportunity, so we can assist you with resolving your machine issue. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Brewing Bliss
on December 27, 2024
Posted by: Lori
from Austin TX
[This review was collected as part of a promotion.] One of my favorite impulse buys lol. It's a sip of luxury at home. I'm absolutely in love with the foam on top - which was actually a great selling point. The machine is sleek, and it fits comfortably on our counter.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Cord is on the wrong side
on December 26, 2024
Posted by: Allie
from Bergen, New Jersey
Why would you put the cord on the same side as the water tank? Now the cord has to go around the back of the water tank to get plugged in and then when you pick the water tank up the cord falls onto the water tank platform you have to move it constantly. Such a bad design idea.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, December 27, 2024
Thank you for your feedback regarding the placement of the cord in relation to the water tank. I understand your concerns about the inconvenience it causes when trying to plug it in and the issues that arise when lifting the tank. Your insights are valuable and will be taken into consideration for future design improvements. We appreciate your input as it helps us enhance our products.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee maker I've ever owned
on December 23, 2024
Posted by: gingers1_2357
The machine is so simple to use and my lattes taste like I bought them at a coffee shop. I have had Keurig brewers ever since they came out with most recently using the Keurig Select and frother. I'm so glad that I made the switch. The Nepresso coffee tastes far superior to any K cup coffee that I ever tried. It takes up less space and is sleek looking. Yes, the pods are more expensive than the K cups but the difference in taste! far outweighs the expense.
Written by a customer while visiting influenster.com