Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
Best appliance I have
on January 7, 2025
Posted by: sarahm1311_5229
I absolutely love this Nespresso! I mainly like espresso drinks (not standard coffee) so the at home Keurig wasn’t doing it for me. I’d spend way too much money going to coffee shops for iced lattes. When I got the Nespresso, it was a game changer for me. It’s easy to use, the espresso tastes great, and now it’s saving me a ton of money too! I’ll never go back!
Written by a customer while visiting influenster.com
Customer Rating
1
Not happy at all
on January 6, 2025
Posted by: Ram2727
from New Jersey
I had this machine for my birthday it hasn’t been a year yet and I’m having issue I found water leaking underneath my machine stop working and the button turns red and it’s brewing my coffee less I’m very upset that this is happening to me. Do your research for better machine. Don’t buy vertuo next
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
I hate this thing
on January 5, 2025
Posted by: TanyaN
from Houston Texas
I will never buy another Nespresso Machine. I have had this machine less than a year and it has been a ridiculous pain in the behind. It get's stuck in descaling mode every single time I have to descale. I mean seriously it shouldn't be this complicated just to clean the stupid thing.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, January 8, 2025
Thank you for your review and honest feedback. We’re disappointed to learn that your VertuoPlus Deluxe is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Your Nespresso machine comes with a lifetime of troubleshooting assistance and a one-year warranty. Please contact us at 1-800-562-1465 if you would like to speak with a Machine Expert who may assist with descaling and other troubleshooting tips to optimize your experience when maintaining your VertuoPlus Deluxe. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Lekkere koffie maar dure capsules
on January 5, 2025
Posted by: emilyd470_4498
Met dit apparaat kan je lekkere koffie maken. Er bestaan verschillende capsules voor waardoor je voor ieder wat wil hebt. Het gaat ook rap dus je hebt snel je kopje koffie. Het enige nadeel vind ik de prijs van de capsules. Het is redelijk duur voor het aankopen van capsules waardoor we dit apparaat iets minder gebruiken
Written by a customer while visiting influenster.com
Customer Rating
5
Jedno stisknutí tlačítka a můžete se posadit a rel
on January 4, 2025
Posted by: alenav5_6118
Jednoduchý, elegantní design, zajímavý benefit Nespressa , intuitivní ovládání, chutná káva. kávovar Vertuo využívají zcela nový inovativní systém pro extrakci kávy: ostředivé (centrifugové) technologii.
Written by a customer while visiting influenster.com
Customer Rating
2
Doesn’t work well
on January 1, 2025
Posted by: Dahveed
from Texas
It’s supposed to know what it is brewing based on the code on the pod, but mine routinely overflows the cup. I have reset it to the factory settings, but it continues to do this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, January 2, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Do not choose this machine
on December 31, 2024
Posted by: AOG
We have used Nespresso for years. We thought we would upgrade from our VertuoPlus machine to the VertuoNext to be able to explore all the coffee options that Nespresso offers. However, it is going way back in time. The VertuoNext machine is very manual, almost feels like you are forcing it to make you a coffee. You have to push down the lid with force while simultaneously turning the leaver to lock it. The whole machine moves on the counter trying to just close the lid. It is also louder than the VertuoPlus. And unfortunately the reason we purchased the VertuoNext for the range of coffee options, like the 12oz coffees, but spoiler alert, the VertuoNext machine is too short to fit a mug that can hold 12oz under the spout. We had to sit the machine on a cutting board to be able to fit our larger mugs underneath.
Overall, we have been using the VertuoNext for two months now and we are not impressed. Once our 12oz capsules are done will switch back to our older VertuoPlus machine. I do not recommend the machine to anyone new to Nespresso or existing customers.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, January 2, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Klasse
on December 31, 2024
Posted by: makrolon2010_211
Tolle Verarbeitung, nicht so groß und modernes Design. Die Reinigung und Funktionalität ist einfach. Der Kaffee ist ein Gedicht und es gibt viele tolle Kapseln dazu.
Written by a customer while visiting influenster.com