Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
2
Ehhh not impressed
on February 3, 2025
Posted by: jovaniqueo_75
Customization minimal and it was not easy to order the descaler. Nespresso is too exclusive can never find pods anywhere so I went back to a pour over less hassle
Written by a customer while visiting influenster.com
Customer Rating
5
Absolutely Love!
on February 3, 2025
Posted by: adrianab254_9627
I use this every morning. I'm absolutely obsessed. If you enjoy a strong cup of coffee with crema on top, look no further. This machine is a must-have. The only issue is keeping the pods stocked!
Written by a customer while visiting influenster.com
Customer Rating
1
Please do better
on February 2, 2025
Posted by: Do better
from Boston
I have a brand new vertuo next I have never been able to used that doesn't work😭. I purchased it a few years ago but didn't use it as my Nepresso Plus was still going strong. Now I'm out and have to decide on a new machine. Unfortunately it wont be nepresso. Please do better
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, February 3, 2025
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We understand you had reached out and performed the necessary troubleshooting. The Machine Specialist provided you with your out-of-warranty options. Should you decide to take advantage of the offers available, please call 1-800-562-1465. We are available 24 hours a day, seven days a week at for your service and support. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
new power cord, please
on February 2, 2025
Posted by: Nodoors4
from Troy, OH
I agree with Susanf's review below. My wife and I enjoy the sleek look of the machine. We enjoy the coffee, it is excellent. I also make pour over drip coffee, we do like a variety of coffees. But as the review says, the power cord is a nuisance and eyesore. It is thick and surprisingly rigid, and impossible to "hide". It defeats the visual appeal of the sleek machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Hit and miss
on February 2, 2025
Posted by: venelinad_7361
Happy with the coffee pods but the machine itself is a bit misleading, you have to try several times until you get the pods in
Probably the more expensive machines are working better
Probably the more expensive machines are working better
Written by a customer while visiting influenster.com
Customer Rating
5
Never a let down
on February 1, 2025
Posted by: Marzen
from Los Angeles, CA
I’ve owned this machine since 2019 and have never been disappointed.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso! The best
on January 31, 2025
Posted by: DiliaM
I can't say enough how much I love my Nespresso! After three years of brewing, it has never let me down. Every cup is a delightful experience, perfectly crafted to my taste. What really sets it apart for me is the incredible variety of coffee flavors they offer—there's always something new to try! Truly, it's the best coffee maker out there!
Written by a customer while visiting influenster.com
Customer Rating
1
on January 30, 2025
Posted by: Wasted Money
Started leaking from the bottom after owning it for six weeks. Nespresso needs a repair department for a reason. Their machines are faulty. It's why YouTube is filled with how to fix videos. This is my second machine in two years. Terrible experience. Do not buy
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, January 31, 2025
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA