Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
Can't believe theres so many bad reviews
on February 8, 2025
Posted by: rosek437
I can't believe theres so many bad reviews tbh. I love this machine. It works well and I have never had an issue!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Messy,leaker
on February 7, 2025
Posted by: Nonya
from Florida
This is the second virtual Nespresso machine that I’ve owned. The first one worked wonderfully, and I took it to work. Not sure of the model name or number, but it had a double wing top that made it easy to lock down the cartridge. This model is very difficult to Puncture and to lock the top down prior to making coffee. The coffee as always is wonderful. The main issue, however, is that it is messy. Concentrated espresso drips down into the capsule container. Even though I run a clean cycle every three or four times I use it, It’s messy in the area where The capsule fits. After ejecting the cartridge and pushing the top down to have it rest in place, it pops up unless I lock it down. Very disappointed. I would probably buy another machine except there don’t appear to be any machines that are Currently available and a different model
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on February 6, 2025
Posted by: bob5921
from NJ
Worst coffee machine ever. The amount of times I went to work with a cup of hot water and time wasted waiting for the machine to make something when it would just abruptly stop. The pods are expensive and the ground coffee cup refill is horrible.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Good, Not Great because of Leaking!
on February 5, 2025
Posted by: AK68118
from Omaha, NE
I'm not sure why I have had two of this style leak water. The first machine leaked dirty coffee water and my second one just leaks clean water. Either way I have had to put the Nespresso on a raised platform so that I'm not having to wipe the counter all day long. While Nespresso sent us a new machine, I could not be bothered with telling them again that it leaks. My neighbor has had the same problem so I think it is an issue. But if Nespresso is reading this, I would love a solution -- whether it means replacing it with a third machine or a different one! We love the coffee Nespresso makes and have been satisfied with everything else....but it is a bummer that there is always water that comes out through the bottom.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, February 7, 2025
Thank you for your honest review. We certainly understand your disappointment and we hope you know that we're always here to help. If you'd like to speak with us in an escalated manner, please call us at 800-562-1465 where machine experts are available 24/7. We pride ourselves on outstanding customer service, and look forward to finding a satisfactory solution for you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
It won’t last long.
on February 5, 2025
Posted by: Karmie333
Well. The coffee is amazing. But the machines it comes out of is not. My boy said half of my coffee with it dripping underneath the machine and I barely get any coffee. I’ve descaled it still does the same thing haven’t had it more than a year.
Response from Nespresso USABy Kendall, February 6, 2025
Thank you for your honest review, Karmie. We're certainly disappointed to hear this and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us to speak with a machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465, and we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Second machine to break!
on February 3, 2025
Posted by: Missy33
from Gig Harbor WA
This is our second machine and the second one just stopped working like the first one. We clean it regularly. We did the descaling and everything and it’s only a year old! We love it and the coffee it makes but the last two have not lasted.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke within 3 months
on February 3, 2025
Posted by: Nicholev
I’ve had my verturo next for 3 months and it no longer works. It’s slowly been breaking every time I use up but it’s always worked to unplug it and plug it back in to reset it. I’ve tried descaling, cleaning the entire thing, and troubleshot everything I could with the manual. While I was trying to clean it tonight it started leaking water from the bottom and filled up the basin inside. For as much as these cost they’re an absolute waste.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
You’ll never use any other coffee maker after u us
on February 3, 2025
Posted by: gabriellas0f22_1529
I could talk forever about this coffee maker. The coffee is brewed perfectly and with so many beautiful layers of creamy foam. In The picture I attached, I didn’t even use the frother, it was brewed like this. When the water gets low, the machine tends to get a bit loud but that’s nothing compared to how lovely of a cup of coffee is brewed. When u open the machine up, the pod automatically shifts to the back to be emptied into the attached container. The versatility of it is superb!!!! I was a Keurig user for YEARS but I let everybody know about the Nespresso every chance I get.
Written by a customer while visiting influenster.com
