Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
4
Great espresso
on March 10, 2025
Posted by: Mike
from Arizona
With one exception, the Plus works perfectly. I have made all four cup sizes and cleaning was more than easy. I also own a Breville and the espresso is good on both. There is a difference between crema and foam but for me, it does not matter. (If it does, get the Original not the Virtuo (unless you want coffee)). The exception, and why I don't give 5 stars, is that I have never been able to connect to it wirelessly. That makes little practical difference but I believe the Plus is supposed to do this.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great while it lasted...
on March 9, 2025
Posted by: jesia2_3246
I loved the Nespresso Vertuo Next - until it died. It worked well, brewed a good cup of coffee, and was super easy to operate. I didn't like how hard it is to twist the top on to lock the pod in place, but that wasn't a big issue for me. The part that I knocked off a star for was that it went from operating just fine to not turning on at all - nothing happened. I had coffee one morning, the next, the light wouldn't come on and the machine no longer operated. Despite all troubleshooting, it appears to have died. The machine is expensive enough that I'd expect it to last for more than 2 years, so that's disappointing. Not sure if I'll be an exact replacement or shift to a new brand.
Written by a customer while visiting influenster.com
Customer Rating
1
Do not buy!!
on March 8, 2025
Posted by: Chris
from Los Angeles, CA
Purchased on 7/5/2024. Didn't last a year before breaking down. Cleaning and descaling did not help. Save your money and do not buy this machine.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not the quality I expected
on March 7, 2025
Posted by: Dogwoodlady
I was a happy owner of the original Virtuo machine ....it worked great and lasted a long time. When it was time to replace it, I thought this would be an upgrade. Loved the sleek look and the idea of less width taken on the counter. This machine is horrible, Loud, awkward components, even leaks at the drip tray. The coffee still tastes great but after a short stay with me, I am donating it and will return to the original. Guess you don't fix what isn't broken. I wouldn't purchase this again, even at the sale price.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Too Loud, Not Hot Enough, Cups fall off
on March 7, 2025
Posted by: CinnaStix
from Tennessee
Title says it all. The machine is very noisy. The coffee is not hot enough, Cups fall off the cup holder, which I’ve owned the Evolou machine and the cups fall that one too. Nespresso please redevelop the cup holder.
Nespresso being a premium brand I would expect premium quality. Noise, Heat, Functionality!
Nespresso being a premium brand I would expect premium quality. Noise, Heat, Functionality!
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, March 8, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
on March 5, 2025
Posted by: Ugh
My coffee machine broke too! I’m very upset and was only offered a 30% discount to replace it what a joke
Written by a customer while visiting Nespresso USA
Customer Rating
1
Sucks
on March 5, 2025
Posted by: Eric
Like others here, mine broke after 1 year of light usage. Coffee leaks out of the bottom for no reason.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Functional, beautiful and convenient!
on March 5, 2025
Posted by: dinha_6810
I replaced my VertuoNext with the VertuoPlus and could not be happier! I love the functional design. The automatic opening is a game changer, no more struggling with locking the machine head. Being able to change positions of the water tank is next level! Makes it easy to position exactly where you want it on the counter without sacrificing space. Best of all, it has the classic Nespresso quality, thick crema and beautiful espresso pull.
Written by a customer while visiting influenster.com