Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
Amazing
on April 19, 2025
Posted by: deniseaguinaga_
I absolutely love my Nespresso Vertuo! It’s truly amazing at making coffee—smooth, rich, and full of flavor every single time. I use it every day, and it never disappoints. Whether I’m in the mood for a quick espresso or a full cup, it delivers with the perfect crema and temperature. It’s easy to use, super convenient, and looks sleek on my kitchen counter. Definitely one of my favorite purchases!
Written by a customer while visiting influenster.com
Customer Rating
5
Love
on April 19, 2025
Posted by: rachelw417_6943
Love this espresso machine. Perfect to have many different flavors in hand if you don’t always want the same thing as someone else in your house hold.
Written by a customer while visiting influenster.com
Customer Rating
5
Easy, quick everyday coffee
on April 18, 2025
Posted by: cassy_l_123
I’ve had my nesspresso coffee machine for a couple months and am in love with all of the different flavor pods I’ve tried! The machine is easy to use (especially if you connect it to the app for cleaning and descaling). Would highly recommend for any working professionals who need a quick pick me up every morning.
Written by a customer while visiting influenster.com
Customer Rating
2
on April 17, 2025
Posted by: Lucy
from Alexandria VA
I have my 3rd Vertuo plus machine ! each one lasted less than a year and actually what I am using now lasted 6 month
terrible noise and vibrations in spite of regular cleaning and descaling. I am putting up for now with the noise as I am shopping for a new one..not sure if I should really stick with Nespresso ..never had a problem with Keurig but wanted to have a "fancier"one!..
terrible noise and vibrations in spite of regular cleaning and descaling. I am putting up for now with the noise as I am shopping for a new one..not sure if I should really stick with Nespresso ..never had a problem with Keurig but wanted to have a "fancier"one!..
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, April 19, 2025
Thank you for your review and honest feedback, Lucy. We are disappointed to hear that your VertuoPlus is not meeting your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting support via our toll-free phone number.
We sincerely apologize for any frustration or inconvenience you may have experienced. Please rest assured that we are committed to customer satisfaction and regret when that is not the case. We have documented your experience in your account for further review.
If you would like to speak with a Machine Expert who may assist you with additional troubleshooting options, please contact us at 1-800-562-1465. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week. Please get in touch with us at your earliest opportunity so we can assist with your machine issues. We are confident we can reach a satisfactory solution and get you back to your Nespresso ritual soon.
We sincerely apologize for any frustration or inconvenience you may have experienced. Please rest assured that we are committed to customer satisfaction and regret when that is not the case. We have documented your experience in your account for further review.
If you would like to speak with a Machine Expert who may assist you with additional troubleshooting options, please contact us at 1-800-562-1465. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week. Please get in touch with us at your earliest opportunity so we can assist with your machine issues. We are confident we can reach a satisfactory solution and get you back to your Nespresso ritual soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
East to use, great foamy coffee!
on April 15, 2025
Posted by: LilyOguz
I really love it! It is easy to use and clean! It's not like the other brand, my coffee is so foamy and tastes good!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Love this!
on April 15, 2025
Posted by: Shari
from Bethlehem, PA
I received this machine as a Christmas gift from my daughter. I love this and use it every day.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible
on April 12, 2025
Posted by: Kevin
from New jersey
Worst machine I’ve ever had. Everytime I go to use it I have to rinse it and then it might work. Doesn’t heat up and then just flashes. Threw it out the door would no recommend
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara, Customer Service, April 15, 2025
Thank you for your review. We are dismayed to learn the Vertuo Next machine didn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting. We offer repair & replacement via our Assistance Service Program. Please do not hesitate to contact us via our toll-free number 800-562-1465. We’re available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious!!!!
on April 11, 2025
Posted by: JodiN
Want a true coffee experience? That's what you get with the nespresso vertuo. The coffee that comes out of this baby is the most delicious I've ever tasted. This is true coffee house at home! I use this multiple times a day! It's sooooo good, and this machine is so easy to use. Just pop in a pod, press brew and viola!
Written by a customer while visiting influenster.com