Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
4
Makes a great cup of coffee!
on May 15, 2025
Posted by: Shep
from Reno, NV
[This review was collected as part of a promotion.] 5 stars for the coffee taste. 5 stars for style. The weak plastic for the used pod puller doesn’t pick up the bigger pods, but I don’t get too dirty manually moving the pod to the discard bin. I love that this machine makes all of the varieties of virtuo pods.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Still Going Strong After 2+ Years!
on May 14, 2025
Posted by: luccap1_2147
I’ve had my Nespresso machine for over two years now, and it’s been absolutely flawless. No issues, no maintenance headaches—just consistently great coffee every single day. It’s quick, easy to use, and makes café-quality espresso right at home. I’ve tried other coffee makers in the past, but nothing compares to the rich flavor and smooth texture Nespresso delivers. It’s honestly one of the best purchases I’ve ever made!
Written by a customer while visiting influenster.com
Customer Rating
5
Must have for coffee drinkers
on May 13, 2025
Posted by: tlgator64_6498
This is a must have. The taste, temperature and overall quality of the coffee and espresso is superior to other pod brands Looks great anywhere.
Written by a customer while visiting influenster.com
Customer Rating
5
Useful product and variety
on May 13, 2025
Posted by: Johnsp
from Pasadena, CA
[This review was collected as part of a promotion.] I bought this last month as a Mother’s Day gift for my wife and we have used it almost everyday. We like it and it has replaced us buying Americano, Lattes from coffee shops cutting down our cost. We also enjoy the many different capsules that are available for enjoyment. I prefer stronger espresso ones and my wife enjoys the coffee pours.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great to Have
on May 13, 2025
Posted by: Jewels
[This review was collected as part of a promotion.] I bought it at the Washington Square store and I use it as a secondary for single use. I don’t know how I lived without one for so long.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bad Experience in only 6 months
on May 12, 2025
Posted by: Moore
from Florida
Got this machine for Christmas 6 months ago and have had nothing but trouble. The capsule container that pops out the previous brew has broken and it constantly has the red green light go off on the machine. This is a nightmare! Too expensive to be experiencing these issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha, Customer Service, May 13, 2025
We’re sorry to learn that your VertuoPlus machine has not met your expectations and you’re unable to enjoy your Nespresso Coffee Moments. However, we’re thrilled to see that you were able to speak to a Machine Specialist and you machine is being sent in to be repaired under your one-year warranty. If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Motor is done after a little less than 3 years
on May 11, 2025
Posted by: Ellen
Nice design and typical function. I bought this machine in 2022 (3 years ago) and use it about daily for up to 3 cups/day. Super disappointed that the MOTOR is now not functional. One would think that an expensive machine like this would last longer ... I am not sure if it is this one's manufacturing. I am think ing that it is.
No, I would not recommend this to a friend.
Response from Nespresso USABy Blake, Customer Service, May 12, 2025
Thank you for your review. We are dismayed to learn the Vertuo Next machine does not meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We offer repair and replacement options via our Assistance Service Program. Our Machine Experts are available 24 hours a day, seven days a week for your convenience. We feel confident we can help resolve your machine issue with prompt and comprehensive troubleshooting assistance by phone. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very inconvenient, leaks, grinds in coffee
on May 10, 2025
Posted by: Jae
from Englewood cliffs, NJ
Leaks & too much grinds in each cup even though I clean / descaling frequently. It is so NOT intuitive with one button on top, I have to guess what LED color means and blinking means.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA