Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
It tastes so good
on June 16, 2025
Posted by: Abby
from Nuevo,ca
[This review was collected as part of a promotion.] I my machine about a kinth agi and just statte dusing it this week. Im OBSESSED
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Do not last
on June 15, 2025
Posted by: Anna
from Tacoma, WA
Makes good coffee; love the variety of flavored pods. Machines however, have not lasted me longer than two years with gentle use, meaning, I highly doubt each of them made more than 200 cups of coffee. First machine was leaking from underneath almost from the beginning; seconds machine all of a sudden threw a solid red light and started to feel hot to touch on top where the button is. I do still have many pods left, so I don’t have another choice but to purchase same coffee machine, and being hopeful that maybe third time will be a charm and it will last.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Elegant design and flawless coffee with zero effor
on June 15, 2025
Posted by: liudmylan2_3912
The VertuoPlus Deluxe Bundle is hands down the most effortless way to get barista-quality coffee at home. The Centrifusion™ technology really makes a difference — every cup is rich, aromatic, and topped with a beautiful crema. I love the sleek design and the adjustable water tank that fits perfectly in any kitchen. The Aeroccino frother makes silky milk foam in seconds. It’s intuitive, fast, and perfect for anyone who loves variety — from espresso to full-size coffee!
Written by a customer while visiting influenster.com
Customer Rating
5
Barista-level coffee at home with zero effort ☕✨
on June 15, 2025
Posted by: liudmylan2_3912
I’ve been using the Nespresso Vertuo Next daily and I’m hooked! It delivers a smooth, rich cup with perfect crema every time. I love how it automatically detects the pod type and adjusts brewing for espresso or coffee — no guesswork needed. The design is sleek and compact, taking up minimal counter space. It’s also super quiet and fast, which is great on busy mornings. Easy to clean, easy to love!
Written by a customer while visiting influenster.com
Customer Rating
5
Creamy and delicious
on June 14, 2025
Posted by: michaelae45_331
LOVE!! Love my Nespresso machine. Use it everyday before work! My favorite is the sweet cream pod. Add a little creamer and it’s amazing hot or cold!
Written by a customer while visiting influenster.com
Customer Rating
5
Amazing coffee
on June 14, 2025
Posted by: Yolís
from Houston Texas
[This review was collected as part of a promotion.] I am super happy with my machine. But I did noticed the sit on my machine for the coffee cup moves a lot. I just purchased the machine a month ago go or less
I would recommend this to a friend!
Response from Nespresso USABy Nisha, Customer Service, June 16, 2025
Hi, Yolis. Thank you for your review, we are thrilled to learn you are enjoying your Vertuo Next. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. Your machine is also Bluetooth compatible, and we recommend that you please pair your machine with your smart device to push through any necessary firmware updates, which are essential to ensuring your machine continues to function the way it was designed to. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
TERRIBLE INVESTMENT
on June 13, 2025
Posted by: Zack
from Marina Del Rey, CA
I bought this machine 1 year ago and it has been a terrible investment. The coffee does not flow out and the troubleshooting provided zero value in fixing the machine. The app is also pointless in resolving any issues. DO NOT BUY THIS MACHINE
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara, Customer Service, June 14, 2025
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectations. We understand you entered a troubleshooting session with our Machine Experts. We offer repair and replacement options via our Assistance Service Program. Please do not hesitate to contact us again via our toll-free number 800-562-1465. Our Machine Experts would be pleased to provide you with the best solution possible. We ‘re available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Have to get a new one a year in.
on June 12, 2025
Posted by: Savanna
from Maryland, MD
I bought this product just over a year ago. It has been very gently used. I do not brew coffee through it every day. I’ve done the routine cleaning and de scaling. I have the notifications set up that let me know if there is an error for my machine. It keeps overheating. I called someone from Nespresso and she asked me to clean the machine with soap and water. I have done that multiple times as well as the routine cleaning when necessary. They said there’s nothing they can do and I have to get a new machine. I absolutely love the coffee that it makes but this is just ridiculous. I paid a lot of money for this machine and took great care of it and now I have to get a whole new one a year in. I asked if I had done anything wrong, and she didn’t really give me an explanation. I don’t know if I want to go purchase a whole other one, just to have to get a new one in another year.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, June 13, 2025
Thank you for your review. We are sorry to learn of your disappointment with our Vertuo Next machine. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. We have repair and replacement options via our Assistance Service Program. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA