Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
1
Unreliable Machine. Bad Support
on July 10, 2025
Posted by: Janster
from North Carolina
I am done with this machine and I am done with Nespresso. We have been having ongoing issued with this machine starting with the lid not staying closed when the machine is idle. The machine making noises when brewing like it is grinding sand. Red LED blinking preventing the machine from brewing, requiring the machine be unplugged from the wall.
Then there is the frustrating support from Nespresso. We have provided photos and videos of all these issues. Had numerous online chats. No matter, Nespresso would require video calls. So we did them. Spent exasperating hours with support person repeating a support rhetoric and trying to always end-up in us at fault for not descaling the machine (which we do). Not regularly water flushing the machine (which we do), Not buying Nespresso descaling fluid (which we do). SO WE ARE DONE!
Machine going bye-bye and we will never have to buy these overpriced pods.
Then there is the frustrating support from Nespresso. We have provided photos and videos of all these issues. Had numerous online chats. No matter, Nespresso would require video calls. So we did them. Spent exasperating hours with support person repeating a support rhetoric and trying to always end-up in us at fault for not descaling the machine (which we do). Not regularly water flushing the machine (which we do), Not buying Nespresso descaling fluid (which we do). SO WE ARE DONE!
Machine going bye-bye and we will never have to buy these overpriced pods.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, July 11, 2025
We share your disappointment with your machine and customer experience, Janster, and we appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to finding a resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
One Star Because Zero Stars Isn't An Option !
on July 8, 2025
Posted by: GordonT
from North Carolina
I should have learned my lesson from the first machine that leaked water 14 months after purchase. Nespresso was happy to sell me another machine rather than replace that one. This machine is a waste of money. The coffee is barely warm. On certain pod sizes, the machine vibrates violently to the point that the cup falls off the machine and spills coffee everywhere, and it sprays coffee out the back of the unit. For the price of the machine and the ridiculous prices for the pods, I would expect this to have some above-average product quality. We shouldn't have to make machine repairs as a consumer.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, July 9, 2025
Thank you for your review. We're sorry to learn the Vertuo Next machine doesn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting. We offer repair & replacement options via our Assistance Service Program. Our Machine Experts would be pleased to assist you to provide you with the best resolution possible. Please do not hesitate to contact us. We’re available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fast, foolproof, and delicious—perfect for anyone
on July 7, 2025
Posted by: lianrdz_5283
This machine is a game changer for busy mornings. It brews rich, smooth coffee with just one button, and the crema is amazing. Super quiet, sleek design, and the variety of pod sizes is perfect for every mood. Way better than my old drip machine—no mess, no fuss, just great coffee fast.
Written by a customer while visiting influenster.com
Customer Rating
1
on July 7, 2025
Posted by: Doug las
How come my machine broke after 18 months . I love Nespresso but not if the machine breaks down
Response from Nespresso USABy Nisha, Customer Service, July 7, 2025
Thank you for your review, Doug Las. We’re dismayed to learn that your VertuoPlus is not meeting your expectations. We’ve arranged a callback to the number on file from a member of our Machine Experts who will be better able to assist you. Callbacks can occur within 24-48 hours. We recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee but....
on July 6, 2025
Posted by: Pp2
from Milwaukee
Makes great coffee but rotating pod spinner gets stuck, really stuck between cups! Have to take a towel and manually turn it until it loosens, then it can be used again. Again, coffee is fantastic, but machine is a really pain. Originally went thru all the flush and error codes with online help, but now we just use a towel, open the lid and reach in and manually get it to turn. Not easy, but works.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha, Customer Service, July 7, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next is not meeting your expectations. We’ve arranged a callback to the number on file from a member of our Machine Experts who will be better able to assist you. Callbacks can occur within 24-48 hours. We recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy this machine!
on July 6, 2025
Posted by: MJ
from Texas
Unfortunately, I had the same issue as reviews below. I do not recommend you buying this coffee machine. My family and I returned coffee machine and upgrade to Nespresso VertuoPlus Deluxe and have had no issues.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Barista-Worthy Coffee at Home!
on July 6, 2025
Posted by: BriannaW
The Nespresso Vertuo has completely changed my coffee game. From bold espressos to smooth iced brews, it delivers café-quality results with zero guesswork. I love the variety of pods and how fast and easy it is to use—plus, the crema on top is chef’s kiss. Cleanup is effortless, and it looks sleek on my counter. If you’re a coffee lover who values flavor and convenience, this machine is 100% worth the hype!
Written by a customer while visiting influenster.com
Customer Rating
4
The best machine $$$ can buy!
on July 3, 2025
Posted by: AlyssaS
The Nespresso Vertuo Plus is ALMOST perfect! It is the best machine & best value for your money! This machine almost does it all, but its overall performance and features makes up for its lacking. (It basically is not compatible with the 12oz Alto capsules). Perfect size water tank & waste basket. So so easy to use, pops up and down and press a button.
Written by a customer while visiting influenster.com