Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
Incredible machine that’s saved me so much money o
on September 6, 2025
Posted by: jamiet176_8650
I absolutely love my Vertuo! I love that we have the option to make the larger pods condensed into a double espresso- it gives you so many options! The noise is quite quiet and won’t have you wondering why everyone in your house is suddenly awake. Cleaning is super straightforward, I just descale every few months. The only thing I find is that sometimes where the pods are inserted can have some coffee/water buildup so just be cautious and wipe with paper towel if you need to
Written by a customer while visiting influenster.com
Customer Rating
5
Beautiful new machine
on September 6, 2025
Posted by: CoffeeSnob
from Seattle, WA
[This review was collected as part of a promotion.] I love Nespresso for my home so I decided to purchase one for the reception area of my spa. I love the white option because it's sleek and matches my studio colors.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
RED LIGHT RED LIGHT
on September 6, 2025
Posted by: Coffeeless
from Hudson, WI
Machine was a gift. Enjoyed initially......then the red light of doom plagued me, even after working my way through the incomprehensible blinking light instructions. Sad part is the lights don't tell you it's time to descale....it shuts down until you do so. Note: I am rating the machine, not the quality of the coffee when it's working properly
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, September 6, 2025
Thank you for your honest review. With proper care and maintenance our machines are expected to perform well for years to come. On occasion, issues can occur, which is why we offer in and out of warranty replacement or repair, and lifetime troubleshooting service. Your satisfaction is our priority. Please give us a call at 800.562.1465, so one of our machine experts can better assist.
Written by a customer while visiting Nespresso USA
Customer Rating
5
If you love café-quality coffee at home without th
on September 6, 2025
Posted by: TabbyA
It’s super easy to use & makes barista-style coffee in minutes. The design is sleek & water tank swivels to makes it perfect for my counter space!
Written by a customer while visiting influenster.com
Customer Rating
1
Sucks
on September 4, 2025
Posted by: S
Most finicky machine ever. At least once a week my machine will blink red that the water reservoir is empty when it is full and secured in place, takes forever to get it working again and no rhyme or reason to it. Not to mention the money wasted on pods that have been punctured but won’t brew and I end up having to buy a coffee anyways.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, September 5, 2025
Thank you for your review. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fast, stylish, and easy-to-use coffee machine that
on September 3, 2025
Posted by: tryandtellde_7475
I’ve been using the Nespresso Vertuo Next for several months and it has been a great addition to my mornings. The design is sleek and compact, so it doesn’t take up much counter space. Brewing speed is very fast, and the coffee always comes out hot with a rich crema. There are plenty of flavor options to choose from, and each capsule delivers consistent taste. Maintenance is simple with the detachable water tank and automatic cleaning reminders. The machine feels durable and high-quality, making it worth the investment
Written by a customer while visiting influenster.com
Customer Rating
5
Great Coffee
on September 2, 2025
Posted by: J
from New York, NY
[This review was collected as part of a promotion.] I bought a month ago and will highly recommend.
Would also recommend getting the milk frother, an amazing combination
Would also recommend getting the milk frother, an amazing combination
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Disappointed
on September 1, 2025
Posted by: Arnz
from Mishawaka, Indiana
My daughter gave me this machine a year ago in August for my birthday and I had loved it because it had never failed me at all until this week - a little over a year only and it stopped drawing water from the reservoir. So disappointed. I have never any other kind of water except reverse osmosis water but a friend has suggested that i try to poke around the lines to see if something might have lodged in it - maybe I will - when I’m done recuperating from surgery. In the meantime - I am craving coffee.
I would recommend this to a friend!
Response from Nespresso USABy Chloe H., Customer Service, September 2, 2025
Thank you for your review, Arnz. We're always here to help as all Nespresso machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us at 800-562-1465 to speak with a machine expert where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA