Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
4
Nice machine but not user friendly
on November 13, 2025
Posted by: Sharon3
from Hendersonville, TN
I got this machine Vertuo Next given to me 11/2022. The previous owner had no room on her kitchen counter. So she gave it to me. It had been sitting for a while. So I got the instructions for descaling (as it had not been done in a long while. I was concerned about this since another brand of coffee maker died after descaling recently for me) But I got it to complete and had a great time making nice coffees of all sizes.
This year for some reason it stopped working. The machine was on capsule ready. The machine was running but the water was not flowing. I searched out some remedies for a possible air bubble inside. Nothing worked.
Then I went to the web site and looked for a remedy and printed off the instructions for a number of things.
What caught my eye was to drain the machine to prevent freezing or repair. Well I followed the instructions for that and guess what. The dirty water flowed into my container. I repeated to process then proceeded to do a descaling. However that sequence was a little more complicated and did not finish. So I did the empty water to finish removing the descaling solution.
Then I rinsed and re ran the clean water. Once that was done . I next place a coffee capsule in place and had a perfect cup of coffee. It worked the machine moved the water through the machine again.
My machine is older and does not have the bluetooth. I am happy that I can now have nice coffee. Since I have just recently refilled my stock.
This year for some reason it stopped working. The machine was on capsule ready. The machine was running but the water was not flowing. I searched out some remedies for a possible air bubble inside. Nothing worked.
Then I went to the web site and looked for a remedy and printed off the instructions for a number of things.
What caught my eye was to drain the machine to prevent freezing or repair. Well I followed the instructions for that and guess what. The dirty water flowed into my container. I repeated to process then proceeded to do a descaling. However that sequence was a little more complicated and did not finish. So I did the empty water to finish removing the descaling solution.
Then I rinsed and re ran the clean water. Once that was done . I next place a coffee capsule in place and had a perfect cup of coffee. It worked the machine moved the water through the machine again.
My machine is older and does not have the bluetooth. I am happy that I can now have nice coffee. Since I have just recently refilled my stock.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing Nespresoo machine that makes every coffee
on November 8, 2025
Posted by: chelseapaigeee_4017
This Nespresso has been amazing! With the ability to make the most variations of coffee sizes is the nighest plus. I am able to use this throughout the week without having to fill the water because of how much the water reservoir holds. Descaling & cleaning is so easy with a click of a button. After years of owning this machine, I will continue to purchase a Nespresso machine because they do not disappoint!
Written by a customer while visiting influenster.com
Customer Rating
5
Great espresso!
on November 7, 2025
Posted by: gabriellew129_1936
Very easy to use. Pop and go! I use it every morning and I can have my coffee ready within 2 minutes. My mornings are so much easier now! The coffee flavors are the best. And you know that coffee machine that sits ugly in your countertop? This is not one of those! It’s a perfect match for anyone’s kitchen, believe me!
Written by a customer while visiting influenster.com
Customer Rating
5
Fabulous machine
on November 5, 2025
Posted by: Intolerablepossum47
from Charleston,sc
Bought it for my wife and she absolutely loves it. She had the vertuo pop+ and hated all the problems she had with the machine but loves the coffee. This one she doesn't have to hold shut to make it work. It opens and shuts automatically. Awesome 👍👍👍👍
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed
on November 5, 2025
Posted by: melissa t
from ohio
Finding it hard to brew what I want.
Not convenient what so ever .
A waste of money
Not convenient what so ever .
A waste of money
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, November 6, 2025
Thank you for your review, Melissa. We're sorry to hear that you've been disappointed, and can assure you, we value your feedback. Customer satisfaction is our highest priority, so please call at your convenience for guidance and assistance you need to make your Nespresso moments enjoyable. We're available 24/7 at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious coffee at home
on November 5, 2025
Posted by: kerstend2_7625
I’ve had my Nespresso for a couple years and I’ve loved it since the day I got it. I would recommend it to anyone in need of a new coffee machine. Being able to brew both coffee and espresso is so convenient. The only issue is the pods are very expensive but I’ve learned how to make my own as well.
Written by a customer while visiting influenster.com
Customer Rating
5
Love my Machine
on November 2, 2025
Posted by: DanaT
from NY
I love this machine ! I use this daily and I have turned my husband now onto Nespresso and he uses it just as much as I do. He calls regular coffee commoners swill lol. We are both converts. We will never go back to regular coffee again, Nespresso for life.
This machine works great for us , easy to use and no problems whatsoever. I even bought my son one for his birthday.
This machine works great for us , easy to use and no problems whatsoever. I even bought my son one for his birthday.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine...love this coffee!
on October 31, 2025
Posted by: oliviac757_8653
I love this machine! I've become more and more of a coffee snob, and my husband finally said, "just buy a Nespresso!" I didn't used to drink espresso on its own...normally it was coffee or a latte. But I've come to really enjoy espresso from this machine, as well as their coffee! It is a bit louder than my Keurig, but from what I understand, the machine spins the coffee pod a ton (which is also what creates the crema/foam on top), and it really does make it taste amazing. It's well worth the little bit of extra noise! The water reservoir is a good size and it's a very simple machine to use. Just make sure when you do the initial cleaning to have a big bowl/cup to catch the water. I didn't read the instructions and thought it was going to pour out one cup's worth of water...but it was much more!
Written by a customer while visiting influenster.com