[This review was collected as part of a promotion.] We bought this machine thinking it would be more sophisticated because it’s a newer model and we liked the design but had to return it because of the terrible noise it made and the poor mechanical functionality. The return process was easy although we are still waiting for our payment adjustment. We also have ordered and received a new vertus plus deluxe and we love it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., December 18, 2025
[This review was collected as part of a promotion.] This is an amazing machine! I used to go to a coffee shop around the corner and the nespresso has changed that routine. While it's more expensive than an at home pour over, it's a delicious high quality cup that makes a moment. I don't think the WiFi "smart' features work well, so I don't think you need to make a decision on your model based on this feature. The Nespresso store near me recently closed, but I loved being able to go in and chat with the team about new coffee flavors
[This review was collected as part of a promotion.] I bought this recently and love it! I look forward to using it everyday and would recommend over any other machine on the market
[This review was collected as part of a promotion.] Old machine (2014) gave out and replaced with Vertuo Next. Amazingly quiet and makes three different sized portions. Hoping this lasts another 10 years!