Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.5
(4,405 Reviews)
Rating breakdown 4,405 reviews
5 Stars
3,376
4 Stars
456
3 Stars
125
2 Stars
128
1 Star
320
86%of customers recommend this product.
(
2,818 out of
3,283)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
1
design flaws/bad technology
on August 7, 2024
Posted by: sadgirl
from Kentucky
ZERO STARS!! top button stopped working after brewing ONLY 20 cups. I didn’t even get to use all of my pods before it was completely useless. brand new fresh out of the box stopped working after 20 cups and cannot be replaced because of warranty issues. i’m SO sad don’t buy this or you’ll be sad too
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, August 8, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next machine is having issues brewing capsules. Most Nespresso machines have at least a one-year warranty, with a lifetime a lifetime of free troubleshooting, via our toll-free number 800-562-1465. We recommend calling Nespresso for assistance to speak with a machine expert who can assist you with your machine. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program. We’re confident we’ll get you back to enjoying your favorite blends again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bad machine - don't buy!
on August 7, 2024
Posted by: IndigoRose
This machine is just simply. bad. I've had it for a little more than a year, already had a replacement, and it still does not work. It requires tons of attention, and every time it breaks due to a new issue. I spend more time on the phone with the support than I do drinking coffee. My brother has the same machine, and, alas, he has issues all the time. I had the original machine for years, and never had problems with it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, August 8, 2024
Hello, and thank you for your review. We are disappointed to learn the Vertuo Next does not meet your expectations, however we are thrilled to see your machine was replaced by one of our machine experts. If you need assistance with your replacement VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy
on October 22, 2025
Posted by: Coffeenerd
First one went out right before warranty ran out. They sent
E a refurnished machine and now having the same issue. I had my Keruig for longer and this one cost way more. Highly disappointed.
E a refurnished machine and now having the same issue. I had my Keruig for longer and this one cost way more. Highly disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, October 23, 2025
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nice machine but not user friendly
on November 13, 2025
Posted by: Sharon3
from Hendersonville, TN
I got this machine Vertuo Next given to me 11/2022. The previous owner had no room on her kitchen counter. So she gave it to me. It had been sitting for a while. So I got the instructions for descaling (as it had not been done in a long while. I was concerned about this since another brand of coffee maker died after descaling recently for me) But I got it to complete and had a great time making nice coffees of all sizes.
This year for some reason it stopped working. The machine was on capsule ready. The machine was running but the water was not flowing. I searched out some remedies for a possible air bubble inside. Nothing worked.
Then I went to the web site and looked for a remedy and printed off the instructions for a number of things.
What caught my eye was to drain the machine to prevent freezing or repair. Well I followed the instructions for that and guess what. The dirty water flowed into my container. I repeated to process then proceeded to do a descaling. However that sequence was a little more complicated and did not finish. So I did the empty water to finish removing the descaling solution.
Then I rinsed and re ran the clean water. Once that was done . I next place a coffee capsule in place and had a perfect cup of coffee. It worked the machine moved the water through the machine again.
My machine is older and does not have the bluetooth. I am happy that I can now have nice coffee. Since I have just recently refilled my stock.
This year for some reason it stopped working. The machine was on capsule ready. The machine was running but the water was not flowing. I searched out some remedies for a possible air bubble inside. Nothing worked.
Then I went to the web site and looked for a remedy and printed off the instructions for a number of things.
What caught my eye was to drain the machine to prevent freezing or repair. Well I followed the instructions for that and guess what. The dirty water flowed into my container. I repeated to process then proceeded to do a descaling. However that sequence was a little more complicated and did not finish. So I did the empty water to finish removing the descaling solution.
Then I rinsed and re ran the clean water. Once that was done . I next place a coffee capsule in place and had a perfect cup of coffee. It worked the machine moved the water through the machine again.
My machine is older and does not have the bluetooth. I am happy that I can now have nice coffee. Since I have just recently refilled my stock.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Awful
on August 3, 2024
Posted by: Nicole
from Richmond, VA
I bought this machine a year ago and it has never worked well. a month in it stopped working. I was able to get maybe 10 cups of coffee and wasted a sleeve of pods trying to fix it. Save yourself the trouble and do not buy it. The coffee is so good when it works but the pods are overpriced and the machine is low quality. Would highly recommend looking at different brands for an espresso machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 5, 2024
Thank you for your review and recent troubleshooting. We are happy to see you were able to speak with a Machine Specialist and receive information about your out-of-warranty options. Please call to take advantage of the offers available for your machine. We are available 24 hours a day, 7 days a week at, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My Special Treat
on November 20, 2025
Posted by: Dlc
from Mobile, AL
[This review was collected as part of a promotion.] I love my Verturo Next! It makes the most amazing coffee. I will never be without a Nespresso! It has spoiled me!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broken in under a year
on July 31, 2024
Posted by: Nick
from Westwood nj
Less than a year and it broke. Does not start brewing
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, August 1, 2024
We're sorry to hear that there is an issue with your machine, and we do appreciate your honest review. If you already haven't, give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Died right after warranty.
on August 2, 2024
Posted by: Doug
After a year and a half the machine died. Yes technically outside of the warranty period so we are owed nothing but having to buy a new one after so little time. I’d rather support a company that trusts their products and supports the customer.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 5, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to provide lifetime troubleshooting support. We also offer out-of-warranty options. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA