Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.5
(4,431 Reviews)
Rating breakdown 4,431 reviews
5 Stars
3,394
4 Stars
459
3 Stars
126
2 Stars
131
1 Star
321
86%of customers recommend this product.
(
2,833 out of
3,303)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
1
Stay away from this machine and pick an original
on February 10, 2025
Posted by: nespressofan
from New Jersey
I bought this one for the office after having the original coffee machines from Nespresso. I have the original machine at home and love the coffee. This one, keeps erroring out almost everytime I put in a pod. I have to keep unplugging the machine and then trying again until it works.
The coffee itself is also sub par. It creates a coffee foam.. not crema, but foam.. when I make espresso. Horrible experience.
The coffee itself is also sub par. It creates a coffee foam.. not crema, but foam.. when I make espresso. Horrible experience.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, February 11, 2025
Thank you for your review and honest feedback, Israel. We’re disappointed to learn your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration this has caused. Your Nespresso Machine comes with a lifetime of troubleshooting and a one-year warranty. We want to assure you that we are committed to complete customer satisfaction. We have documented your experience to your account for review. Please contact us at 1-800-562-1465, so we may address your machine issues. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Love/hate
on May 27, 2025
Posted by: Koreynicole
I’ve been through 3 machines in less than 4 years. Super frustrating. We love the coffee but it’s not worth buying a new one every 1 1/2 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, May 28, 2025
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy this machine!
on July 6, 2025
Posted by: MJ
from Texas
Unfortunately, I had the same issue as reviews below. I do not recommend you buying this coffee machine. My family and I returned coffee machine and upgrade to Nespresso VertuoPlus Deluxe and have had no issues.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DONT BUY - BUY A VERTUO PLUS
on July 11, 2025
Posted by: syd123456789
from Lex KY
DONT BUY- BUY A PLUS INSTEAD. I have had 2 Vertuo Next machines in 3 years. My current machine is broken and out of the one year warranty period. There is a class action lawsuit in progress for the machines because they notoriously fail. Now I am going to buy a Vertuo Plus because I have a ton of nespresso pods and don't want another Next.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, July 12, 2025
Thank you for your review. We are happy to see you were able to speak with a Machine Specialist and discuss your out-of-warranty options. Kindly call at your earliest convenience to confirm which option you prefer and to take advantage of these offers. This can only be actioned by phone. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
It will stop working after a year
on August 10, 2025
Posted by: Marie1
I have had my machine going on 3 years and it is very inconsistent. I loved it at first but over the past few years, it will not pull water through the machine even after attempts at cleaning and resetting the machine. Given the price, I would expect it to last more than 3 years. Save your money and find a more reliable machine.
Response from Nespresso USABy Kendall, Customer Service, August 11, 2025
Thank you for your review, Marie. We are sorry to learn of your disappointment with our Vertuo Next machine, and we're here to help. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. We have repair and replacement options via our Assistance Service Program and available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Don’t get tgis model waste
on September 14, 2025
Posted by: Kim
from Lake forest
Meh, just over a year old and it’s extremely loud and is leaking internally all over the counter. All guides say pretty much good luck, we would have to open the machine and have a tech fix. Waste
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, September 15, 2025
Thank you for your review, Kim. We're sorry to learn your Vertuo Next machine is leaking. All Nespresso machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. We are available 24 hours a day and 7 days a week for your convenience. We'll be happy to help assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Subpar model
on December 10, 2025
Posted by: HA1
from Los Angeles CA
[This review was collected as part of a promotion.] Bought this and returned it because it was scuffed on the edges and the crema was not as good as my previous machine and coffee came out cool.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, December 11, 2025
Thank you for the review, Hasti. We trust the service you received was in line with your expectations and you'll enjoy your new machine.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Delicious gourmet coffee
on November 17, 2021
Posted by: Michi
from Visalia CA
Is there a way to make temperature hotter? I love it but find myself having to microwave it after adding creamer.
I would recommend this to a friend!
Response from Nespresso USABy Katherine T., Customer Service, November 19, 2021
Hi Michi. We recommend pre-warming your cup before brewing. Additionally, you may run the cleaning cycle before brewing your capsule. If you have any questions or concerns, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA