Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,354 Reviews)
Rating breakdown 7,354 reviews
5 Stars
5,727
4 Stars
869
3 Stars
253
2 Stars
161
1 Star
344
86%of customers recommend this product.
(
3,251 out of
3,767)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
3
Some Tweaks & Kcups would make this perfect!
on February 16, 2026
Posted by: DenaM
[This review was collected as part of a promotion.] This is my first Nespresso machine after using mostly Kcup/Grounds single serve machines. I have to say that I’m mostly impressed with this Vertuo Next. Very easy to setup, but I did have to look online for more in depth directions on how to change the cup size for each pod. When I first tried it, it only gave me a tiny bit in the cup, as it automatically adjusts on its own per each pod size. So it was a bit of trial & error to get my settings to my liking. In my pics you will see the small cup & large cup I brewed. I highly suggest you looking up online details because you can actually set your cup size for each pod, reset the machine, top it off if you want a bit more, and stop it early. There’s also an app you can download and connects via Bluetooth or WiFi. It took a couple times to connect it right though. The app is ok and you can set your cup size on the app also. It’s supposed to keep track of your cleaning and water level as well. But I found it told me my water level was full, when in actuality there was no water. So the app is pretty useless. As for the machine itself, I love how it makes the coffee with a layer of creamy foam on top. It only takes 30 seconds to heat up and you have the perfect cup of coffee/espresso quickly after! I like the adjustable cup stand that fits numerous sizes. It only has 1 button on it, so it makes it very simplistic to use. My favorite touch was when you go to open it after brewing, it takes the pod and puts it in a little storage on the side. All on its own! No more reaching in to remove a hot pod. You simply dump the storage on the side when it’s full of empty pods. It will fit easily on your counter since it is compact and doesn’t take up much space. The dark gray color looked great in my kitchen as well. It is a bit loud when it’s brewing but wasn’t a huge deal to me. The only real negative I have is that you have to use specific pods. It honestly isn’t cost efficient buying them compared to the kcups. There’s way more options and are way cheaper in the kcups. I just don’t see myself using this as much due to that. I wish the company stuck with what’s working for people. So that’s why I can’t give it a perfect rating. Also the app/bluetooth and having to look up directions is the other reasons. But the coffee turns out amazing and the machine works flawlessly once you get your settings right.
Written by a customer while visiting Nespresso USA
Customer Rating
4
A must have for true coffee lovers!
on February 16, 2026
Posted by: OdalysC
[This review was collected as part of a promotion.] Such a sleek and chic coffee machine! Can fit anywhere in your kitchen without being an eyesore which is nice compared to other competing brands. It’s easy and quick to set up and will be easy to maintain as there is no water filter for this machine so you use filtered drinking water. That’s not an issue for me since I have a filtered water pitcher as part of my refrigerator, so maintenance should be easy and not as frequent as other machines.
The coffee quality is exceptional! It’s true coffee that’s not burn and tastes bitter. Of course there are so many options on flavors, strength, boldness, iced or hot, or type of coffee style that you can truly customize your own cup to your liking. I like flavored coffees so I can’t wait to try out all their pods. When your coffee comes out, it has this beautiful color and froth on top that is just the cherry on top for me on experiencing the coffee.
The machine is loud though so it would definitely wake a light sleeper. I’d compare it to a at home coffee bean grinder. That’s my only downside to the machine. This Nespresso is not only a time saver for convenience but also a money savor because instead of buying cups of coffee everyday, I can have a top quality cup everyday for FAR less.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Good quality and convenience.
on February 16, 2026
Posted by: CindyN
[This review was collected as part of a promotion.] The color look clean and modern on my counter, and it size doesn’t take up much space. The coffee taste is smooth and rich with brew on top. It’s easy to used just pop in a pod and press the bottom. It’s heat up fast, which is perfect for busy morning.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Comparable but a little better ☕️☕️☕️
on February 16, 2026
Posted by: LauraZ
[This review was collected as part of a promotion.] Let’s talk about my new Nespresso Vertuo Next. I was very excited to be picked to try this product because I’ve always wanted a coffee pot in the basement near my office and this one looks great on the dry bar (color and style). Its sleek design fits in well with my style. Upon arrival the box was very damaged which scared me but the product was packaged well enough it remained unharmed. It brewed a hot cup of coffee rather quickly and I was impressed with how small the pods seem that the coffee was strong. My setback with this device is that it states it brews a carafe on the box but doesn’t include the carafe - I’m a multiple cups a day kinda gal!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Definitely would recommend for any coffee lovers!
on February 16, 2026
Posted by: jessicaC
[This review was collected as part of a promotion.] I am loving the nespresso! So far my favorite are the espresso pods. I love a strong coffee, and this just does it better than other at home coffee machines. I normally have to add a spoonful of instant espresso powder into a cup of coffee for that extra kick, but not with the nespresso! It heats up really quickly, so I get my coffee made very quickly. The only downside is that it is loud. I don't mind it though, but it was scary at first. The machine itself is easy to use and it looks very sleek on the countertop.
Written by a customer while visiting Nespresso USA
Customer Rating
5
So goood
on February 16, 2026
Posted by: SabrinaT
[This review was collected as part of a promotion.] Absolutely love this espresso machine. The taste of the espresso is amazing. Perfectly amount of foam. It’s a little loud while making the coffee but nothing crazy and overly obnoxious. So happy with this machine.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Makes delicious beverages quickly.
on February 16, 2026
Posted by: AnnE
[This review was collected as part of a promotion.] Love the overall design of the Nespresso and the variety of drinks they provide. Water dispenser is easy to fill and dishwasher safe. It is easy to use and quick to make your favorite beverage. I like the removable adjustable shelf as well but there are a few dislikes.
I feel although it has a thin design it is long and although sturdy the adjustable cup holder may easily be hit and broken off.
When you open it, it automatically removes the old pods into a tray which is a nice touch but may not be necessary.
This system claims to be Bluetooth-but I could not get it to connect to our WiFi and upon review I see I am not the only one with this issue on their app. And lastly I which there was a way to store the pods other than just buying a clear container so that you can see what you have.
I feel although it has a thin design it is long and although sturdy the adjustable cup holder may easily be hit and broken off.
When you open it, it automatically removes the old pods into a tray which is a nice touch but may not be necessary.
This system claims to be Bluetooth-but I could not get it to connect to our WiFi and upon review I see I am not the only one with this issue on their app. And lastly I which there was a way to store the pods other than just buying a clear container so that you can see what you have.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not my favorite but not the worst
on February 16, 2026
Posted by: RachelB
[This review was collected as part of a promotion.] This machine is unique. The machine is very loud. This makes strong coffee so you only get about 5 ounces. When the coffee is made there is a foam intop. The temperature is definitely on point. This is not easily portable. There is a container in the back to hold water.
Response from Nespresso USABy Chloe H., Customer Service, February 17, 2026
Thank you for your review, Rachel. All machines come with at least a one-year warranty and a lifetime of troubleshooting assistance. Please call us directly at, 800-562-1465, we'll be happy to help.
Written by a customer while visiting Nespresso USA