Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.5
(4,405 Reviews)
Rating breakdown 4,405 reviews
5 Stars
3,376
4 Stars
456
3 Stars
125
2 Stars
128
1 Star
320
86%of customers recommend this product.
(
2,818 out of
3,283)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
Always a delicious brew!
on September 24, 2025
Posted by: J
from Irvine CA
[This review was collected as part of a promotion.] Best purchase ever! We love our new nespresso machine
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Vertuo Next LEAKS, Flawed design
on November 14, 2025
Posted by: Howie
from Florida
I bought the Vertuo Next. Within a few months it was leaking all over my counter when it was turned on. Nespresso replaced it. A year later the new one Nespresso sent me started leaking and then stopped working. There is definitely a design flaw. The coffee pods are expensive enough, so I refuse to buy another machine. I put the machine away hoping Nespresso will fix the design flaw and replace my machine. I spent a lot of money on the coffee pods. If Nespresso wants my business they will replace my machine and I will continue to purchase coffee from them.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, November 15, 2025
Thank you for your review, Howie. We're sorry for the frustration you're experiencing with your Vertuo Next. Please contact us directly, 800.562.1465 and we'll be happy to help assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect cup
on November 25, 2025
Posted by: Perfection
from Portland Oregon
[This review was collected as part of a promotion.] Perfect cup every time. I love that I know exactly what to expect when I start my day with a great cup of awesomeness.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious and Smooth Coffee
on September 21, 2025
Posted by: Yogi84
from Phoenix, AZ
[This review was collected as part of a promotion.] I received my Vertuo Next Deluxe as a gift and has been pleasantly surprised. I am afraid of becoming addicted 🙂
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious coffee
on November 24, 2025
Posted by: 1
from Washington
[This review was collected as part of a promotion.] I’ve had my machine several weeks. I couldn’t be happier.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee at home
on November 25, 2025
Posted by: CNS123
from Bossier City, LA
[This review was collected as part of a promotion.] The best coffee pot I have ever owned. I used to prefer drip coffee but this makes coffee like a coffee shop but at home for a much better price.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
This model of machine is not good choice
on August 13, 2024
Posted by: Sunny
from Chicago IL
I have two machines not working . Both were gift from my daughters my daughter tried contact to company few times and asked repair them. These machine is not last not that long.
I have'nt been able to use this for long time. I don't want to recommend this . I love to send them back to company.
I have'nt been able to use this for long time. I don't want to recommend this . I love to send them back to company.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Service, August 14, 2024
Thank you for your review, Sunny. We're sorry to learn the Nespresso gifts from your daughter have been a disappointment, but we're here to help. For best assistance, we ask that you call 800.562.1465 when you're near your machines. A Machine Expert will register your machines, troubleshoot and come to a satisfactory resolution. We hope to hear from you soon and have noted your feedback on your account.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Keeps leaking water
on July 11, 2022
Posted by: tw
from riverside
I have had 3 now and they all keep leaking water after about 3 months of having it. They are a little expensive to keep having this same issue. The girl at the store informed me that this is an ongoing issue with the next model I have since it has a tendency to leak. How frudtrating!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , July 12, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. However, we are thrilled to see you were able to speak to our Machine Experts, and a replacement Vertuo Next is on its way to you. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next , please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA