Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.5
(4,635 Reviews)
Rating breakdown 4,635 reviews
5 Stars
3,557
4 Stars
492
3 Stars
132
2 Stars
133
1 Star
321
86%of customers recommend this product.
(
3,020 out of
3,495)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
1
on August 30, 2024
Posted by: 12345
Broke after 1 year, leaking coffee everywhere, don't buy
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, August 31, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best coffee
on November 18, 2024
Posted by: Steph
from Columbus, OH
Love this machine. The coffee tastes so good and it’s so fun to change it up with different flavors and creamers. Only wish you could use the coffee pods to make a double espresso like the pop machine can
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My coffee life has changed!
on March 26, 2025
Posted by: Grand7
from Portland OR
[This review was collected as part of a promotion.] I bought a Nespresso vertuo and has transformed my life! I don't need to go anywhere to make myself excellent cups of hot coffee with amazing foam, or an awesome iced latte or just simply an espresso that tastes absolutely amazing!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Machine! `
on June 23, 2025
Posted by: Roland
from Los Angeles, CA
[This review was collected as part of a promotion.] I bought my Vertuo Next a month ago now and I could not be happier. The sample pack that it came with gave some great options and I found a few favorite capsules out of that. The Stormio is one that I will be reordering. The machine itself is very easy to use and to keep clean. The coffee it produces is great.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Hunk of Junk
on October 22, 2025
Posted by: Where is my coffee
This is our second machine, which was supposed to be a step up in quality from the first. But it was an aggravating leap backwards. The design is flawed in many aspects, including how the lid closes and the way the tray sits on the machine. The lid is fidgety and is difficult to lock- many times it rejects the way I close it. The tray has fallen off mid-brew multiple times, and it is very difficult to clean the area where it attaches to the machine. Not well thought out. Also the coffee isn’t as good. Just a hateful, frustrating machine that will make you swear out loud.
Response from Nespresso USABy Allison, Customer Service, October 23, 2025
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Cheap machine breaks down in less than a year.
on November 23, 2022
Posted by: Sam
from Bozeman, MT
I received this as a gift and it really does make awesome coffee, but the machine is cheap and does not last long. I have maintained this machine meticulously, following the maintenance schedule as presented in the manual. I descale with the Nespresso descaling kit every 90 days.
However, now the machine is stuck in the need for descaling mode (red & green light around button) for a few weeks now and no matter what I do, it will not resolve.
there is no real way to contact Nespresso support, I guess they assume you will just buy a new machine, even if the machine is only 9 months old. No, I refuse to support a company that will not standby their product, especially one that is not inexpensive and is quite expensive for a cup of coffee all things considered.
We recently bought 2 machines as gifts for friends, we will buy something else for them and ask that we have the Nespresso's back so we can return them. Very Embarrassing. Pathetic company to make us do this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, November 26, 2022
Hello Sam. We stand by our machines and offer an up to one year warranty, and a lifetime of troubleshooting support. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
WORST BUY!!!!!!
on November 1, 2023
Posted by: Grace
from Northern Virginia
I HATE this machine! I had this machine for three months or so and I absolutely hate it. I hate how I have to push the pods to the back of the dispenser. It does not froth like the original vertuo. It's loud and I wish I had rebought the original Vertuo machine. For someone who has Nespresso for over 6 years, do not get trapped and buy the latest and greatest. I rather have a bulky machine than a machine that's not functional.... Not to mention, I hate the water dispenser. I feel like It's going to break everytime I refill water.
I wish I could go back to what I had.... I wouldn't say I like this one . Do yourself a favor.... DO NOT BUY!!!! HATE! HATE! HATE!
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 2, 2023
Thank you for your review. We share your disappointment that the VertuoPlus machine did not meet your expectations. The machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve some of the issues you've mentioned with prompt and comprehensive assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Machine did not work.
on November 24, 2022
Posted by: BrianS
from Florida
Very disappointed as always wanted one. Machine did not pair or go thru the first clean cycle. I returned as I was not calling an 800 number on day 1.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, November 25, 2022
Hi Brian, thank you for your review. We are dismayed to learn the VertuoPlus did not meet your expectations. We would like to note, our VertuoPlus machines is not Bluetooth compatible, and will not be able to connect to WiFi, and connect to your smart device. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Essenza Mini, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA