Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,163 Reviews)
Rating breakdown 7,163 reviews
5 Stars
5,569
4 Stars
853
3 Stars
247
2 Stars
156
1 Star
338
86%of customers recommend this product.
(
3,190 out of
3,696)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
2
Flawed machine, very good coffee if it works.
on July 31, 2025
Posted by: GmB
Lets get the good out of the way. The latest machine has been great at making coffee. Compared to my previous preference French Press.
The bad is first it took over 3 machines to get to that point, and now even the good machine is failing.
The bad is first it took over 3 machines to get to that point, and now even the good machine is failing.
So let's back up,
attempt #1 - I bought a refurbished machine at first, the price was excellent. Unfortunately the water tank leaked all over my counter the first moment I filled it up. Never got to even try it. and since it was refurbished I had to buy my own pods so was stuck with the option to throw away all the pods or try another. I foolishly went with the....
#2 - After returning the first I decided to try a new machine. Opted for the Vertuo Next (same as first). This worked for 3 months and honestly in hindsight the coffee wasn't that special, more comparable to French Press It also leaked into the spent pod bin a bit (not as much as what follows). This slowly started to not-recognizing the pods anymore. I was able to limp it along with frequent cleanings, almost daily but that is a waste of energy and time, something the machine was supposed to resolve.
#3 - After contacting support, and RMA'd the machine, the next machine seemed to send too much coffee into the overflow pod bin. Coffee was flat, and it eventually just sent all the caffee to the overflow when 'brewing' getting all on the counter top. This was less than 3 weeks after receiving.
#4 - This started out great out of the box. The coffee was immediately so many times better than anything before it, exceeding most coffee shops. This is how it should have been from the get go. I took care of it, only filtered water, weekly rinse cycles if not more, descaling at least every 3 mo before prompting from the machine.... No issues for about a year. Then the same problem as #2. It just stopped recognizing pods. It rinses, cleans, descales, motor moves, but will not recognize pods.
There is no manual override on these either which is if you could may get around some of the issues. And by an override, I mean a way to force a brew parameters even when the barcode is not recognized.
attempt #1 - I bought a refurbished machine at first, the price was excellent. Unfortunately the water tank leaked all over my counter the first moment I filled it up. Never got to even try it. and since it was refurbished I had to buy my own pods so was stuck with the option to throw away all the pods or try another. I foolishly went with the....
#2 - After returning the first I decided to try a new machine. Opted for the Vertuo Next (same as first). This worked for 3 months and honestly in hindsight the coffee wasn't that special, more comparable to French Press It also leaked into the spent pod bin a bit (not as much as what follows). This slowly started to not-recognizing the pods anymore. I was able to limp it along with frequent cleanings, almost daily but that is a waste of energy and time, something the machine was supposed to resolve.
#3 - After contacting support, and RMA'd the machine, the next machine seemed to send too much coffee into the overflow pod bin. Coffee was flat, and it eventually just sent all the caffee to the overflow when 'brewing' getting all on the counter top. This was less than 3 weeks after receiving.
#4 - This started out great out of the box. The coffee was immediately so many times better than anything before it, exceeding most coffee shops. This is how it should have been from the get go. I took care of it, only filtered water, weekly rinse cycles if not more, descaling at least every 3 mo before prompting from the machine.... No issues for about a year. Then the same problem as #2. It just stopped recognizing pods. It rinses, cleans, descales, motor moves, but will not recognize pods.
There is no manual override on these either which is if you could may get around some of the issues. And by an override, I mean a way to force a brew parameters even when the barcode is not recognized.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Coffee Machine
on November 20, 2022
Posted by: Jeanne
from Auburn Indiana
I bought my machine about 8 months ago. I love, love, love my machine. I do not understand some of these poor reviews. I have great coffee every morning, and whenever I want a cup.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Lasted less than a year
on November 19, 2024
Posted by: Missy219
from Yardley , Pa
When it works it’s great. However it’s wasn’t even a year and I had to send it in for repair. 4 months later it broke again. So we bought the pop. It’s starting with the same no. Sense. These machines have great coffee. BUT they are not built to last and the warranty is GARBAGE. We are now considering switching to a ninja. 4 Nespresso machines later. ( within 3 years ) RIDICULOUS do better
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, November 20, 2024
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor quality
on December 27, 2022
Posted by: Bob27
from long beach ny
This is my second machine, this new one is of such poor quality i will be returning it. Nespresso should be embarrassed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, December 28, 2022
Thank you for your review. We are dismayed that two Nespresso machines didn’t meet your expectation. Your Vertuo Plus machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 1-800-562-1465. We have several machine types from our VertuoLine and OriginalLine selections. We recommend calling in to speak with our Coffee Specialist, who can help determine the best Nespresso machine for you. We are available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy the Vertuo Next model!
on October 24, 2023
Posted by: Coffeegalri
I’ve had this Nespresso next machine for less than two years and it really has been temperamental out if the box. Today it started throwing error messages and flashing the message it needed to be cleaned, despite the fact it was descaled last week and is cleaned regularly. I treat the machine well and only use filtered water and clean it regularly. This model was purchased for my home office and is a bust! I would not recommend purchasing it. For reference, I’ve had a Vertuo Evoluo model that’s run without issue for four years and makes better tasting coffee than the Next model that broke.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, October 25, 2023
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Perfect machine!
on November 24, 2024
Posted by: Leigh
[This review was collected as part of a promotion.] I love this machine! It’s my second one after having my first for about 3 years. It lasts awhile if you keep up with descaling.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
not happy with this machine
on December 8, 2024
Posted by: PJ
from NJ
I got this machine as a gift , too date the expresso is warm NOT HOT , going to call Nespresso to see if they
have any explanation why ??
have any explanation why ??
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, December 9, 2024
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectations. Please do not hesitate to contact us. We’re available 24 hours a day 7 days a week for your convenience. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Our Machine Experts would be happy to register your machine and provide troubleshooting assistance to reach the best resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
on April 17, 2025
Posted by: Lucy
from Alexandria VA
I have my 3rd Vertuo plus machine ! each one lasted less than a year and actually what I am using now lasted 6 month
terrible noise and vibrations in spite of regular cleaning and descaling. I am putting up for now with the noise as I am shopping for a new one..not sure if I should really stick with Nespresso ..never had a problem with Keurig but wanted to have a "fancier"one!..
terrible noise and vibrations in spite of regular cleaning and descaling. I am putting up for now with the noise as I am shopping for a new one..not sure if I should really stick with Nespresso ..never had a problem with Keurig but wanted to have a "fancier"one!..
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, April 19, 2025
Thank you for your review and honest feedback, Lucy. We are disappointed to hear that your VertuoPlus is not meeting your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting support via our toll-free phone number.
We sincerely apologize for any frustration or inconvenience you may have experienced. Please rest assured that we are committed to customer satisfaction and regret when that is not the case. We have documented your experience in your account for further review.
If you would like to speak with a Machine Expert who may assist you with additional troubleshooting options, please contact us at 1-800-562-1465. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week. Please get in touch with us at your earliest opportunity so we can assist with your machine issues. We are confident we can reach a satisfactory solution and get you back to your Nespresso ritual soon.
We sincerely apologize for any frustration or inconvenience you may have experienced. Please rest assured that we are committed to customer satisfaction and regret when that is not the case. We have documented your experience in your account for further review.
If you would like to speak with a Machine Expert who may assist you with additional troubleshooting options, please contact us at 1-800-562-1465. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week. Please get in touch with us at your earliest opportunity so we can assist with your machine issues. We are confident we can reach a satisfactory solution and get you back to your Nespresso ritual soon.
Written by a customer while visiting Nespresso USA