Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4.1
(4,001 Reviews)
Rating breakdown 4,001 reviews
5 Stars
2,602
4 Stars
443
3 Stars
148
2 Stars
198
1 Star
610
73%of customers recommend this product.
(
2,253 out of
3,092)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
2
Noisy
on January 26, 2022
Posted by: Nic
from Chicago
This is my third machine. I bought this version only because I thought it could be set for morning coffee. It cannot. The Bluetooth rarely works. The orange light blinks constantly and there are always grounds in my cup. It’s also extremely loud, and the water reservoir is small so must be filled constantly. The dreaded blinking orange light goes off after three cups. Annoying!! The large coffee was discontinued on my old unit, Delonghi, which I loved . Overall disappointed with this unit.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, January 27, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations, however, we are happy to learn you were able to speak to a machine expert regarding this issue. If you ever need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each Vertuo Next machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do Not BUY
on January 29, 2022
Posted by: Withoutmyexpresso
from Lafayette, LA
Be far warned, you will have trouble with this one sooner or later. Purchased during a sale from Nespresso on their website. I should have listened to the reviews. It literally worked about 4 times. Had to call Nespresso and ship it back to their repair center. The note attached on the return back to me suggested that I descale the machine. Ridiculous on a brand new machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 31, 2022
Thank you for your review. We understand your disappointment with the Vertuo Next machine. While Nespresso does recommend descaling your machine every three months to prevent build up, your Vertuo Next required a system update at our warehouse. Future updates can be made via the Nespresso app through your Bluetooth settings. These updates will prevent future early-descaling warnings from occurring.
If you have any questions or concerns, please feel free to visit Nespresso.com/help, or call us 24 hours a day, 7 days a week at 800-562-1465.
If you have any questions or concerns, please feel free to visit Nespresso.com/help, or call us 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent Machine
on January 30, 2022
Posted by: Tilly247
from Chicago, IL
I have had the Vertuo Next machine for a few months now and am extremely satisfied with the quality of the coffee it brews. I have not experienced any issues and have brewed about 100 coffees of all different sizes. The versatility of sizes you can brew is a huge plus and it also brews a very nice crema. The setup was simple and I only use spring water in my machine. I feel like my Vertuo has spoiled me and I don’t really go to coffee shops any more because I’m too excited to try out a new recipes myself. Although some users have negative experiences, I have had a very positive experience with my machine so far! Oh and I should mention the pods ship fast and the customer service is great!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DON'T BUY THIS MODEL!
on February 6, 2022
Posted by: BD
from Philadelphia, PA
Made the mistake of buying this machine without reading any reviews. Our machine last all of three weeks. It first started making expresso rather than a cup of coffee. A factory reset cured that but the next day the machine stopped working. Could not rinse it, could do a factory reset. We chewed through quite a few pods hoping it would work. Will be returning and buying another model...after reading the new model's reviews.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, February 7, 2022
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next did not met your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Love /hate
on February 9, 2022
Posted by: Jeanel
from Texas
Coffee tastes amazing, perfect temperature! Love the coffee selection. But I swear it’s so confusing and it’s constantly breaking down on me.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 10, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert and receive information about the lifetime of machine troubleshooting support we provide. If you ever need assistance with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible quality!
on February 10, 2022
Posted by: Kelc88
While I LOVE the coffee and think it’s coffee shop quality, this machine is garbage. My first one stopped working days after purchasing, customer service was amazing and sent me a replacement. Now 6 months later, that one broke as well! Customer service again was super helpful and they are now sending me the Verturo Plus. Hoping for better luck with that machine because I do like the quality of the coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, February 11, 2022
Thank you for your review, Kelsey. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your VertuoPlus, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new VertuoPlus machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new VertuoPlus machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Broke within one month of purchase
on February 11, 2022
Posted by: Michael
from Miami
Was fine working at first but then there were some issues and then one day it didn't work at all. The water tower drippped as well. Nespresso is replacing it but discouraged by the product's inefficiency.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, February 12, 2022
Thank you for your review, Michael. We're glad our team was able to arrange a replacement for you. If you need any additional assistance with your Vertuo Next please don't hesitate to contact us at 1-800-562-1465 we'll be happy to assist.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Inconsistent machine
on February 11, 2022
Posted by: AS1234
We bought our machine in May 2021. It worked fine until the end of January 2022. We started having to run a cleaning cycle daily just to get it to brew a cup of coffee. We called three times to troubleshoot, and ultimately they sent us a new Next machine since it was still under warranty. We had the new machine a week, and it just died. We can't get it to brew, to reset, to run a cleaning cycle. Nothing! Called Nespresso, and tried to troubleshoot with no success. They're sending a new VertuoPlus machine now. To be clear, customer service has been great. I know they have to do everything on their end to make sure it's not an issue that can be resolved. I'm hopeful a new, different machine will bring us better luck and more coffee!
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, February 12, 2022
Thank you for your review, AS1234. We appreciate you sharing this feedback about your Next and are glad to hear our team arranged a replacement machine for you. If you have any questions about your VertuoPlus please do not hesitate to contact us at 1-800-562-1465. We'll be happy to help.
Written by a customer while visiting Nespresso USA