Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,855 Reviews)
Rating breakdown 3,855 reviews
5 Stars
2,483
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,168 out of
3,001)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
5
My sinful pleasure!!
on March 20, 2023
Posted by: Silky Smooth
from Albany Georgia
I bought my first 3 months ago. I love the flavor and the creamy rich coffee. It is a guilty pleasure. No more Dunkin or Starbucks for me!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on October 23, 2025
Posted by: Shirin
from Virginia
I had 5 coffees and all tasted not really good. And then it stoped working and it’s just sitting there for while
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, October 24, 2025
We share your disappointment with your machine experience, Shirin, and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please give us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect cup
on November 25, 2025
Posted by: Perfection
from Portland Oregon
[This review was collected as part of a promotion.] Perfect cup every time. I love that I know exactly what to expect when I start my day with a great cup of awesomeness.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious and Smooth Coffee
on September 21, 2025
Posted by: Yogi84
from Phoenix, AZ
[This review was collected as part of a promotion.] I received my Vertuo Next Deluxe as a gift and has been pleasantly surprised. I am afraid of becoming addicted 🙂
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
The Vertuo Next needs to be recalled.
on October 20, 2021
Posted by: abcND
from Westminster, CA
This is an excellent machine.. when it works. This is my 2nd one in just over 4 months, both stopped working. The machine would try to warm the water, and two flashes of orange light and then solid blue. This is frustrating and after researching, tons of people have had the same issue. This has got to be one of the worst model and should have never be allowed to be on the market. I don't recommend this model and hoped that Nespresso pull this from the market.
Response from Nespresso USABy Christine G., Customer Service, October 21, 2021
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
When it works its great.
on December 23, 2021
Posted by: Ungato
from CA
I have had my Next for a couple of months and some days it works amazing. But every once in a while, it just doesn't want to make coffee. The craft feature is great for having multiple cups. But again, I can only use the machine about half the time I want coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, December 28, 2021
Thank you for your review. We understand how frustrating this can be, and we recommend contacting us at 800-562-1465, so a machine expert can troubleshoot with you thoroughly. We are available 24 hours a day, 7 days a week. Additionally, we have self-assistance available at Nespresso.com/help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on November 21, 2022
Posted by: ktexidor23
from Clarksville, TN
We bought this almost a year ago and have had so many problems with it. Not only has it been leaking water from the bottom, it won't connect to our wifi, so we cannot update the firmware. We have tried talking this through with customer services and they were unhelpful. We really do not want to waste more money to buy a new one. Buyer beware that Nespresso has not worked out any issues with this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, November 22, 2022
Thank you for your review, Kathryn. We're certainly disappointed to hear this, and we hope you know that we're always here to help. All machines are covered under at least a one-year warranty. Please call us directly to speak with a machine expert for comprehensive troubleshooting and next steps. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Unfortunately these reviews are true...
on July 16, 2022
Posted by: iwantmycoffee
from Irvine CA
My machine stopped working after descaling and cleaning. After spending hours on the phone and cleaning so many times, it still couldn't read the capsule. About a box of capsules were wasted, I gave up. They sent a refurbished replacement, and it went out after just 3 cups of coffee! Now I stuck with all these capsules with no machine. It is great when it works! I am exhausted!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B , Customer Service , July 18, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. We are thrilled to see you were able to purchase a new Evoluo to continue enjoying your Nespresso Coffee Moments. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Evoluo, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA