Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,857 Reviews)
Rating breakdown 3,857 reviews
5 Stars
2,485
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,170 out of
3,003)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
1
Piece of junk
on February 16, 2022
Posted by: Sg
from Las Vegas
Bought one, broke within 5 months. Second one broke within six.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 17, 2022
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working
on February 16, 2022
Posted by: Bsb221
from Ohio
We got this product as a gift. Love the coffee but it only works for 4 weeks then stopped. They are sending a new one but I have little hope based on all the other stories on here about faulty machines. Very disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, February 18, 2022
Thank you for your review. We are dismayed to learn you had an unsatisfactory experience with your Vertuo Next machine, however we are delighted that you spoke with our Machine Experts, who was able to arrange for your machine to be replaced. We recommend performing a Cleaning Cycle once a week to maintain the health of your machine. Nespresso offers at least one-year warranty and a lifetime of troubleshooting, please do not hesitate to contact us through our toll-free number, 800562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Convenient and good enough, when it works
on February 17, 2022
Posted by: YD
from San Francisco, CA
1. I got this machine from a friend as a house warming gift. Used it for 3-4 months then it stopped working. I got a replacement unit and same thing happened again. Got another replacement (different model). Still waiting to get it, but hope it will work better.
2. I would like to see a temp adjustment option because sometimes I like it hotter. Currently the temp is predetermined by the machine.
3. Customer service is great. I am not switching to another brand because of the service.
2. I would like to see a temp adjustment option because sometimes I like it hotter. Currently the temp is predetermined by the machine.
3. Customer service is great. I am not switching to another brand because of the service.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, February 18, 2022
Thank you for your review. We are dismayed to learn you had a disappointing experience with your Vertuo Next machines, however we are delight that you spoke with our Machine Experts, who was able to arrange for you to receive a different machine from our VertuoLine. As part of your machine’s maintenance, we recommend you follow the Clean Cycle at least once a week, to rinse away any granule and residue buildup in the head of your machine. For a hotter cup of coffee, we recommend preheating your cup with very hot water to help preserve the temperature. We offer a lifetime of troubleshooting, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Used it for three weeks, then it stopped brewing
on February 21, 2022
Posted by: Sad bc no coffee
from Seattle, WA
I got this as a Christmas gift and got it all set up as soon as I could. It worked great for the first week, then it would take a little bit to actually start brewing (I would have to open and close the top a few times to finally get it to brew). Now it just lights up as if it’s ready, I push the button and then nothing happens. This apparently is not an uncommon occurrence with the vertuo next if you look online. Google “Vertuo next won’t brew” and you can read all the other posts from people experiencing the same thing. Really disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , February 22, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks every couple months
on February 21, 2022
Posted by: CV
from Dallas
The machine design is downright poor. I’ve replaced mine multiple times and have no hope that I won’t have to replace it again in the near future. Unfortunately I think it’s the best looking machine; it functions better as a decorative object than a coffee machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H. , Customer Service , February 22, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Issues since purchase
on February 23, 2022
Posted by: ajvol
from Knoxville, TN
I have had issues with our Nespresso Vertuo Next since we purchased in August 2020. The issues have continually gotten worse and can only get one brew before having to unplug to reset machine. I would not recommend this product sadly because I do love the coffee it brews when it works.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, February 24, 2022
Hi Andrea. Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Awful
on February 24, 2022
Posted by: Tillie
from Manhattan KS
I went through two of these in two months and gave up and completely switched machines. Nespresso was very kind, but I do not recommend this machine. It would glitch, pour water everywhere, stop brewing, etc.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, February 26, 2022
Thank you for your review, Tillie, and while we understand you were disappointed we trust you'll allow us to restore your confidence.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DONT WASTE YOUR MONEY
on February 27, 2022
Posted by: sammynyc
from Brooklyn NY
I bought my Vertuo next in November and is was amazing for the first couple of months until I got a blinking orange light and the machine refused to work. Nespresso was amazing and sent me a replacement machine that worked for all of two coffees before never turning on again. Get a different version this one is TRASH
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, March 1, 2022
Thank you for your review, Samantha. We're pleased our service met with your expectations. We stand behind our brand and are at your service 24/7 to assist you with any questions, comments or concerns.
Written by a customer while visiting Nespresso USA