Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,857 Reviews)
Rating breakdown 3,857 reviews
5 Stars
2,485
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,170 out of
3,003)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
5
No Issues a Year In
on January 5, 2022
Posted by: bayleync
from North Carolina
While helping a friend look for a Nespresso, I decided to read some reviews on the model that I have & was honestly pretty surprised to see the low rating. I received my Vertuo Next as a Christmas gift last year (2020) and have loved it ever since. My machine has not had any issues, other than needing to be cleaned two or three times, & I use it several times a week. With so many reviews mentioning leaking, I am wondering if newer ones are being made with different pieces or material that is causing this issue. Either way, the coffee I make with my Vertuo and milk frother (I have the silver one with four different buttons) is honestly just as good to me as any cafe & know I have saved so much money over the past year by making my lattes and coffees at home instead of going out.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine so far
on January 8, 2022
Posted by: Flor137
from HTX
The bad reviews scared me but I still purchased it. It's worked awesome since day one, best coffee I've ever had. Spouse and I have made numerous of coffees on since we first purchased it. We been extremely happy with it and hopefully it doesn't break on us like most people have been reviewing about. Almost 2 months with it we'll see how it goes from here!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Wish the coffee was hot
on January 15, 2022
Posted by: Chelsea
from Yorba Linda CA
I bought on 1/1/22 as a spontaneous birthday present to me. Coffee is delicious, but it's not hot enough. I wish you could increase the temperature settings, I would prefer not having to preheat my mug. Additionally, I loved the milk frother when I sampled it...but it never appears to work when I use mine.the button flashes red. It doesn't heat up the milk or froth. Is there a min amount you need to add in order to froth the milk? I cleaned the frother after each use, and it still doesn't work
I would recommend this to a friend!
Response from Nespresso USABy Lisa A, Customer Service, January 17, 2022
Thank you for your review. We’re dismayed to learn your new Aeroccino3 doesn’t froth and heat your milk, which would increase the temperature of your coffee beverage, by adding hot milk. Your Vertuo Next and Aeroccino3 both come with a one year warranty and a lifetime of troubleshooting. We’re available 24 hours a day and 7 days a week for your convenience, via our toll-free number 800-562-1465. Please reach out to use at your convenience so we may address your frother issues to elevate your coffee beverage temperature and experience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Multiple Problems
on January 16, 2022
Posted by: Nina M
from Washington, DC
I got this machine over a year ago and within a few months of having it, I had to get a replacement one. It stopped working out of the blue. So they replaced the machine and now the "new" one is having the same problems!! Ridiculous! And now they are replacing it again.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, January 18, 2022
Thank you for your review, Nina. We are disappointed to hear about your experience, but we are glad that you are receiving a replacement machine. All machines come with at least up to a one year warranty and a lifetime of troubleshooting services. Should you need further assistance, please don't hesitate to contact us at: 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
It broke after less six month of purchase
on January 16, 2022
Posted by: Yama
from Arlington, VA
Honestly this machine is poorly made. To open it not always easy, and sometimes the coffee is not coming out. I am not recommending this machine at all.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 17, 2022
Thanks for your review. We’re dismayed your Vertuo Next machine doesn’t always dispense your coffee. We recommend calling our toll-free number 800-562-1465 at your convenience, to speak with a machine technician, to find a satisfactory solution. We’re available 24 hours a day and 7 days a week for your convenience. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke
on January 17, 2022
Posted by: gif24
Solid white light and no brew after owning for 1 week.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, January 18, 2022
Thank you for your review, and we are disappointed to hear that there are issues with your VertuoNext. Our machine experts are on hand to provide you with troubleshooting services. They can be contacted at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on January 17, 2022
Posted by: Alex
from Seattle, WA
This is a poorly built product. I’m on my second one (first broke) and this one is now leaking coffee out the base.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, January 18, 2022
Hello Alex. Thank you for your review, and we are disappointed to hear that your VertuoNext is leaking. All machines come with at least up to a one year warranty, and a lifetime of troubleshooting support. We can see that replacement machine is being processed to be sent to you. Should you need any additional assistance, please don't hesitate to call us at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
+1 star only for Nespresso support team
on January 20, 2022
Posted by: kkoart
from OR
Stopped working after 6 months. Previously owned Vertuo line for 4 years and never had any issues. Thank you, Nespresso for a replacement (they were able to replace it for a different model). So, I stay with Nespresso for the service quality. Always so helpful!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 21, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations, however, we are happy to learn you were able to speak to a machine expert regarding this issue. If you need assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each Vertuo Next machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA