Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4.1
(4,001 Reviews)
Rating breakdown 4,001 reviews
5 Stars
2,602
4 Stars
443
3 Stars
148
2 Stars
198
1 Star
610
73%of customers recommend this product.
(
2,253 out of
3,092)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
2
Motor is done after a little less than 3 years
on May 11, 2025
Posted by: Ellen
Nice design and typical function. I bought this machine in 2022 (3 years ago) and use it about daily for up to 3 cups/day. Super disappointed that the MOTOR is now not functional. One would think that an expensive machine like this would last longer ... I am not sure if it is this one's manufacturing. I am think ing that it is.
No, I would not recommend this to a friend.
Response from Nespresso USABy Blake, Customer Service, May 12, 2025
Thank you for your review. We are dismayed to learn the Vertuo Next machine does not meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We offer repair and replacement options via our Assistance Service Program. Our Machine Experts are available 24 hours a day, seven days a week for your convenience. We feel confident we can help resolve your machine issue with prompt and comprehensive troubleshooting assistance by phone. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointing machine, way too noisy
on December 17, 2025
Posted by: Jacques77
from Los Angeles, California
[This review was collected as part of a promotion.] We bought this machine thinking it would be more sophisticated because it’s a newer model and we liked the design but had to return it because of the terrible noise it made and the poor mechanical functionality. The return process was easy although we are still waiting for our payment adjustment. We also have ordered and received a new vertus plus deluxe and we love it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., December 18, 2025
Thank you for your review, Jacques!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stop working
on August 29, 2021
Posted by: Maria
from Houston
I bought it only two months ago and now it doesn’t working. Whenever I try to do the coffee, the machine turn on an orange light and the process stop. I can’t believe it…
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, August 30, 2021
Thank you for your review, Maria. For troubleshooting assistance, please visit the Vertuo Next machine section on Nespresso.com/help or contact us via our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week for your convenience. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine!
on September 5, 2021
Posted by: DH05
from Washington DC
We will never go back and drink any other coffee than Nespresso! The coffee tastes just like the one you would get in Europe.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesn't last!
on September 14, 2021
Posted by: GBcoffeegirl
from Green Bay, WI
I loved the coffee and was super excited about the machine. I took care of it by descaling and cleaning often. It didn't even last a year before the error messages started non-stop. The flashing orange/red light just won't quit. It should certainly last more than a couple months, especially with the care I was giving it! So disappointing.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B. , Customer Service, September 15, 2021
Hi, GBCoffeegirl. Thank you for your review. We are sorry to learn your Vertuo Next machine is not functioning like it should. Since your machine is Bluetooth compatible, we recommend connecting to your Bluetooth, as this will help push through any software updates that will help the machine function like it used to. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care on our Nespresso website. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Leaks all over
on September 16, 2021
Posted by: CassieR
Got this after waiting 2 weeks. Was supposed to be delivered on a Friday didn't come until the following week. First thing it leaks all over the counter. Have to take the tank off when I'm done making my coffee. Had I known this I would have chose a different model. Im hoping once I contact sustomer support they will replace it as I've barely had it a week. I love it and want to be able to use it for many years to come but if this is the problem it will have I will chose something else.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, September 18, 2021
Thank you for your review, Cassie. We tried to get in touch with you regarding the leaking issue of your new Vertuo Next machine. Most Nespresso machines have at least a one year warranty, with a lifetime of free troubleshooting. We're confident that we can find a solution to your concerns. Please contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not worth the money
on September 26, 2021
Posted by: Lacey
from Missouri
My husband bought me this for my birthday last year and after reading lots of reviews on it recently cause I was experiencing my machine leaking lots of water suddenly, I really wish he would’ve gotten me a different machine. I’ve barely used mine, it has sat for over 4 months because I was really overwhelmed trying to find the “the one” coffee flavor to enjoy daily. I finally found the flavors I like but the water leakage is extremely annoying as it leaves a giant puddle and my biggest gripe is it does not get hot enough. As a former barista, this machine is kind of disappointing. I wanted to love it but I see now it’s full of issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, September 27, 2021
Hi, Lacey. Thank you for your review. We are disappointed to learn you have not enjoyed your Vertuo Next machine due to leakage. If you ever need assistance with your Vertuo Next machine, Nespresso offers a lifetime of troubleshooting assistance. Please do not hesitate to contact us through our toll-free number, 800-562-1465 or visit Nespresso.com/help. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee...terrible machine
on September 27, 2021
Posted by: Dave
from Maine
Been through 4 machines now. Switching to the old model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , September 28, 2021
Hi, Dave. Thank you for your review. We are happy to see you spoke with a machine expert and will receive your new Vertuoline machine. The new Vertuoline machine comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA