Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4.1
(4,042 Reviews)
Rating breakdown 4,042 reviews
5 Stars
2,638
4 Stars
445
3 Stars
150
2 Stars
198
1 Star
611
73%of customers recommend this product.
(
2,257 out of
3,097)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
4
Almost perfect
on January 28, 2024
Posted by: Rickrock
from Port St Lucie, Florida
[This review was collected as part of a promotion.] The coffee is of good quality, but the virtuo machine needs to be able to brew at a higher temperature un order to allow the coffee to stay hotter for a longer period of time.
I would recommend this to a friend!
Response from Nespresso USABy Customer Service, January 29, 2024
Thank you for your review. We're delighted to hear that you've been enjoying your new Vertuo Next. This state-of-the-art machine is designed to brew each blend to the specific programmed temperature that is best-suited to that blend, as defined by Nespresso Coffee Experts. Quality is very important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk can decrease the temperature of the drink. Our Aeroccinos warm the milk however are designed to not exceed a certain heat level to avoid scorching. To keep coffee hot longer, we recommend ensuring the cup size is similar to the amount of coffee brewed. Your feedback will be documented and forwarded on for review.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Makes great coffee
on January 31, 2024
Posted by: Cindi
from Florida
[This review was collected as part of a promotion.] I love the look of the coffee machine and the fact that it makes great , unique tasting coffee in many sizes. I love the recipes that can be made..What I don't like is that the machine will break easily and usually only lasts a year or two before having to purchase a new one...
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The Best Ever
on February 17, 2024
Posted by: Sunshine
from Ahoskie NC
I purchased this machine on 2/3/24 after my K machine started acting up and it's so so nice. Fast coffee when you are ready and it's a perfevct fit for my coffee bar. The coffee and espresso's are magnificent. The milk frother came with it and it tends to froth the almond milk very well. The only thing I hate is that I should have purchased the DUO long time ago.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on March 14, 2024
Posted by: Sage
This is single handedly the most annoying machine I have ever used. When you first get it without a manual you wouldn’t have clue how to do it. Even after reading the manual now my light is always red saying it’s still heating up when it’s been 15 minutes. It’s agony each morning.
Response from Nespresso USABy Kendall, March 15, 2024
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our Assistance Service Program. We have Machine Experts who will be pleased to provide you with troubleshooting assistances via our toll-free number 800-562-1465. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not Recognizing any pods
on October 4, 2024
Posted by: nocoffeeagain
from Alexandria VA
This was my second vertuo next the first one lasted about 3 years this one about 16 months. From reading recent reviews it sounds like I am not the only person that had this issue, in the last few days. My machine stopped recognizing any pods. I noticed in the app it says my machine needs a firmware update, could this be connected to the issues it sounds like a number of people are experiencing????
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, October 5, 2024
Thank you for your review and candid feedback, Mellisa. We are sorry to learn your Vertuo Next machine is not meeting your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 1-800-562-1465. We recommend calling in to speak with a Machine Expert at a convenient time, as they will work with you to resolve your machine issues. We are available 24 hours a day and 7 days a week for your convenience. We are confident that our team will provide efficient and effective options to return you to your Nespresso coffee ritual as soon as possible.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Beautiful
on November 19, 2024
Posted by: Sunshine
from Los Angeles, California
[This review was collected as part of a promotion.] This was a recent purchase for me and I'm enjoying it so far.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
I’m happy with my purchase
on December 14, 2024
Posted by: Deb Sports
from CT
[This review was collected as part of a promotion.] I bought the virtuo pop about a month ago and after trial and error I think I have it down. I like HOT coffee but you cannot adjust with these machines but if you use the right mug and not too much cream the temperature is good. I also like the large capsules for a 12 ounce cup and I’m satisfied ! The coffee is good and the machine seems to be working,I g very well
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Disappointing short life of this machine.
on January 19, 2025
Posted by: ACST
from Detroit
This machine only lasted me a year and only brews half the time. I need to unplug it a couple times and if I have time, mess with it and it may work. It is very disappointing.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, January 21, 2025
Thank you for your review and honest feedback, Ann. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 if you would like to speak with a Machine Expert who may be able to assist with resolving your machine issues and both in-warranty and out-of-warranty repair and replacement options that you may not yet be aware of for your machine, if necessary. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA