Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,857 Reviews)
Rating breakdown 3,857 reviews
5 Stars
2,485
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,170 out of
3,003)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
1
Not Recognizing any pods
on October 4, 2024
Posted by: nocoffeeagain
from Alexandria VA
This was my second vertuo next the first one lasted about 3 years this one about 16 months. From reading recent reviews it sounds like I am not the only person that had this issue, in the last few days. My machine stopped recognizing any pods. I noticed in the app it says my machine needs a firmware update, could this be connected to the issues it sounds like a number of people are experiencing????
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, October 5, 2024
Thank you for your review and candid feedback, Mellisa. We are sorry to learn your Vertuo Next machine is not meeting your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 1-800-562-1465. We recommend calling in to speak with a Machine Expert at a convenient time, as they will work with you to resolve your machine issues. We are available 24 hours a day and 7 days a week for your convenience. We are confident that our team will provide efficient and effective options to return you to your Nespresso coffee ritual as soon as possible.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Beautiful
on November 19, 2024
Posted by: Sunshine
from Los Angeles, California
[This review was collected as part of a promotion.] This was a recent purchase for me and I'm enjoying it so far.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
I’m happy with my purchase
on December 14, 2024
Posted by: Deb Sports
from CT
[This review was collected as part of a promotion.] I bought the virtuo pop about a month ago and after trial and error I think I have it down. I like HOT coffee but you cannot adjust with these machines but if you use the right mug and not too much cream the temperature is good. I also like the large capsules for a 12 ounce cup and I’m satisfied ! The coffee is good and the machine seems to be working,I g very well
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Disappointing short life of this machine.
on January 19, 2025
Posted by: ACST
from Detroit
This machine only lasted me a year and only brews half the time. I need to unplug it a couple times and if I have time, mess with it and it may work. It is very disappointing.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, January 21, 2025
Thank you for your review and honest feedback, Ann. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 if you would like to speak with a Machine Expert who may be able to assist with resolving your machine issues and both in-warranty and out-of-warranty repair and replacement options that you may not yet be aware of for your machine, if necessary. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Waste of money
on February 25, 2025
Posted by: Mb
from Ohio
The coffee is really good but this machine always has trouble
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
on April 12, 2025
Posted by: Patti
from Setauket new york
I’ve had one for years and am now buying my daughter one!!!! She is so excited!!!❤️
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Motor is done after a little less than 3 years
on May 11, 2025
Posted by: Ellen
Nice design and typical function. I bought this machine in 2022 (3 years ago) and use it about daily for up to 3 cups/day. Super disappointed that the MOTOR is now not functional. One would think that an expensive machine like this would last longer ... I am not sure if it is this one's manufacturing. I am think ing that it is.
No, I would not recommend this to a friend.
Response from Nespresso USABy Blake, Customer Service, May 12, 2025
Thank you for your review. We are dismayed to learn the Vertuo Next machine does not meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We offer repair and replacement options via our Assistance Service Program. Our Machine Experts are available 24 hours a day, seven days a week for your convenience. We feel confident we can help resolve your machine issue with prompt and comprehensive troubleshooting assistance by phone. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stop working
on August 29, 2021
Posted by: Maria
from Houston
I bought it only two months ago and now it doesn’t working. Whenever I try to do the coffee, the machine turn on an orange light and the process stop. I can’t believe it…
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, August 30, 2021
Thank you for your review, Maria. For troubleshooting assistance, please visit the Vertuo Next machine section on Nespresso.com/help or contact us via our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week for your convenience. Thanks!
Written by a customer while visiting Nespresso USA