Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,857 Reviews)
Rating breakdown 3,857 reviews
5 Stars
2,485
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,170 out of
3,003)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
1
Stopped working after less than a dozen cups
on November 18, 2023
Posted by: Noelfak
from Farmington Hills michigan
I got the machine Christmas gift from my children worked few times then it stopped. I tried instructions, online videos nothing worked I don’t know what to do with it now
Very disappointed
Very disappointed
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 20, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Vertuo Next machine. This model comes with a one-year warranty covered through Nespresso and we provide lifetime troubleshooting support. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. We feel confident we can help resolve this issue.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Vertuo machine and capsules
on January 22, 2024
Posted by: Kath
from California
The vertuo decaff capsules are horrible. It’s like drinking dirty water. I would have never bought this machine if I knew they were going to stop making the dark roast decaff capsules!!!! Very disappointing!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, January 24, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Only good for one year
on January 23, 2024
Posted by: chami
from Mountain View,CA
This machine is only good for one year, they replaced my first one and not the second one. It’s a bad product if it breaks down after one year. Won’t be re-purchasing this one.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Five stars until last week...
on January 23, 2024
Posted by: Jeff
from Albany Oregon
We have owned this machine for just shy of 8months and have enjoyed the machine and the wonderful coffee it makes. Unfortunately this past week it began giving us two flashing lights. After multiple descaling attempts and almost a sleeve of wasted pods due to the idea the codes on the bottom rim of the pods were not reading properly with no success. How do we fix this issue? We would like our machine to work properly.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Almost perfect
on January 28, 2024
Posted by: Rickrock
from Port St Lucie, Florida
[This review was collected as part of a promotion.] The coffee is of good quality, but the virtuo machine needs to be able to brew at a higher temperature un order to allow the coffee to stay hotter for a longer period of time.
I would recommend this to a friend!
Response from Nespresso USABy Customer Service, January 29, 2024
Thank you for your review. We're delighted to hear that you've been enjoying your new Vertuo Next. This state-of-the-art machine is designed to brew each blend to the specific programmed temperature that is best-suited to that blend, as defined by Nespresso Coffee Experts. Quality is very important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk can decrease the temperature of the drink. Our Aeroccinos warm the milk however are designed to not exceed a certain heat level to avoid scorching. To keep coffee hot longer, we recommend ensuring the cup size is similar to the amount of coffee brewed. Your feedback will be documented and forwarded on for review.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Makes great coffee
on January 31, 2024
Posted by: Cindi
from Florida
[This review was collected as part of a promotion.] I love the look of the coffee machine and the fact that it makes great , unique tasting coffee in many sizes. I love the recipes that can be made..What I don't like is that the machine will break easily and usually only lasts a year or two before having to purchase a new one...
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The Best Ever
on February 17, 2024
Posted by: Sunshine
from Ahoskie NC
I purchased this machine on 2/3/24 after my K machine started acting up and it's so so nice. Fast coffee when you are ready and it's a perfevct fit for my coffee bar. The coffee and espresso's are magnificent. The milk frother came with it and it tends to froth the almond milk very well. The only thing I hate is that I should have purchased the DUO long time ago.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on March 14, 2024
Posted by: Sage
This is single handedly the most annoying machine I have ever used. When you first get it without a manual you wouldn’t have clue how to do it. Even after reading the manual now my light is always red saying it’s still heating up when it’s been 15 minutes. It’s agony each morning.
Response from Nespresso USABy Kendall, March 15, 2024
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our Assistance Service Program. We have Machine Experts who will be pleased to provide you with troubleshooting assistances via our toll-free number 800-562-1465. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA