Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,857 Reviews)
Rating breakdown 3,857 reviews
5 Stars
2,485
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,170 out of
3,003)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
2
Get the Plus or Pop
on June 13, 2023
Posted by: L
[This review was collected as part of a promotion.] The next has too many issues, grinds in your drinks, etc
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, June 14, 2023
Thanks for your review, Lauren. We stand behind your brand and every machine is covered under at least a one-year warranty, so please call Nespresso directly, 800.562.1465. A machine expert is looking forward to ensuring your 100% satisfaction.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Would not buy it again
on June 15, 2023
Posted by: Florida is Unhappy
Replaced my large Nespresso machine with this smaller one 6 weeks ago. However, it is very disappointing. It doesn’t automatically adjust for pod size and the machine itself is flimsy. I have to open and close the top while holding it with the other hand, otherwise it fall over. Not what I expected from Nespresso.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, June 16, 2023
Thank you for your review. This is certainly not the intended experience for our valued customers. We hope you know that we are available 24/7 for machine assistance at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Well made, but hard to close
on June 27, 2023
Posted by: James
Got this machine for Christmas gift. Stopped working several times due to build up around sensor. Also, This is not a good choice if you have weak hands because the locking mechanism is hard to close.
Response from Nespresso USABy Allison T., Customer Service, June 28, 2023
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Still love Nespresso after 10 years!
on July 1, 2023
Posted by: Loyal Fan
from MN
[This review was collected as part of a promotion.] This was purchased to replace a 10 year old machine. We liked that it could fill a carafe and that the footprint was smaller than our original Vertuo. Ultimately, we disliked it was too tall to fully open under our cabinets (at normal height) and it was much harder to close/lock the top than our Vertuo original. It also pushed out much further then expected on the counter due to water tank in back which is also smaller than the Vertuo so it needs refilling more. And the used pod holder is also much smaller - and filled with water/condensation? We decided to exchange and go back to the Vertuo style. A major dislike with the new machine is extra branding on the drip tray (Breville white color/font) in addition to Nespresso in silver/black on top (which is tasteful). Nespresso's partnership with other manufacturing companies should not mean the original dressy design gets bumper sticker'd with more branding. Its like putting a bumper sticker on a high end car - tacky!
I would recommend this to a friend!
Response from Nespresso USABy Leslie G., Customer Service, July 3, 2023
Thank you for your review. We are sorry to hear that the Vertuo Next machine didn't meet your needs, and will be sure to forward your feedback on to the appropriate teams here for further review. Should you need any assistance with your new Vertuo machine, please don't hesitate to reach out. We are available 24 hours a day, seven days a week at 1-800-562-1465 for your convenience. Thank you for your continued loyalty!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Small but mighty!
on July 14, 2023
Posted by: AJ
from Tampa, FL
[This review was collected as part of a promotion.] When I made this purchase I was a little concerned I got the wrong machine. Now that I’ve been using this for about a week now I am pleasantly surprised with this machine. Def recommend going online and finding drink recipes as well as reading the manual so you’re using the machine properly. I haven’t been to Starbies since receiving it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee, great features!
on August 15, 2023
Posted by: ColoradoLisa
from Broomfield, Colorado
[This review was collected as part of a promotion.] I bought this when our standard coffee maker broke. My daughter loves her machine so I thought I’d give it a try. The machine is so easy to use and everyone in the house can enjoy their specific coffee (rather than making a pot that appealed primarily to one person). It’s been fun to try different coffees and find which I prefer.
Overall, it’s fun, easy and great tasting!
Overall, it’s fun, easy and great tasting!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
If you can buy used to try it first; go for it
on August 21, 2023
Posted by: MelLovesCoffee
I own this machine since December 2021 after replacing a different nespresso machine that I owned for 3 years. This machine leaks. Like others, I have experience the orange ring and overheating issues. I would not recommend this. The level to turn on the machine can get tricky at times. I did purchase yet another machine- different style. I hope third time is a charm!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Tara B, August 22, 2023
Thank you for your review. We are dismayed to learn you were experiencing issues with your Vertuo Next machine. Your machine comes with at least a one-year warranty and a lifetime of troubleshooting via our Assistance Service Program. We have Machine Experts who would be delighted to troubleshoot your machine and provide you with the best solution. Please do not hesitate to contact us via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Too temperamental
on October 13, 2023
Posted by: JoJo
from NJ
Machine is easy to use, but way too temperamental. Also, the coffee does not come out warm enough. You have to put it in the microwave after brewing it. Not in love with most of the flavors they have either. Ours leaks. On the positive side, their customer support is saying they will replace our unit since it is still under warranty.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, October 14, 2023
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectations. However, we encourage you to contact us to troubleshoot your machine by phone by calling our toll-free number 800-562-1465. Our Machine Experts will be delighted to assist you with our repair and replacement options. They can also provide you guidance on ways to enjoy a hot cup of Nespresso coffee. We are constantly adding a variety of Vertuo blends to meet the needs of our customers, so they can enjoy a Nespresso moment. The possibilities are endless!
Written by a customer while visiting Nespresso USA