Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4.1
(4,001 Reviews)
Rating breakdown 4,001 reviews
5 Stars
2,602
4 Stars
443
3 Stars
148
2 Stars
198
1 Star
610
73%of customers recommend this product.
(
2,253 out of
3,092)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
1
Constant Problems
on February 27, 2022
Posted by: Mr Needs Coffee
from Louisiana
This is the first negative review I’ve ever written, and it’s well earned. The machine worked fine for about three months, then the dreaded blinking orange light started happening. No matter what I do to fix the problem, the orange light starts again - usually after only two or three cups. I bought this thing to be able to quickly get a cup of decent coffee. I can’t get a cup of coffee, but I do get a heaping pile of frustration. It would be quicker to get in the car and go to a coffee shop.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, February 28, 2022
Thank you for your review. We understand your frustration and would be happy to offer you troubleshooting assistance at our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additional assistance is available on Nespresso.com/help, for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Cost/Space/Quality Balance
on March 5, 2022
Posted by: Mav000
from New York, NY
This fits perfectly within my near-zero kitchen countertop space (NY Apt). Not so costly to feel bad if I upgraded the unit when I eventually move. And the espresso/coffee is good, strong, to my taste. I wanted to cut out spending so much per cup at the nearby cafes, so spending a lot on a higher end at-home unit would have just transferred the cost. For now this is a perfect fit.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , March 7, 2022
Hi Mav000, Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Small profile machine that does the job
on March 6, 2022
Posted by: Happy User
from Wilton, CT
My husband was skeptical and now uses this device daily. It is easy, quick and performs as it should for coffee. The rating on this device could be a five but for the Bluetooth connection that does not work. It would be better if Nespresso eliminated it and lowered the price! Then the machine would win a straight Five Star rating!
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, March 7, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine And Aeroccino Milk Frother. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next and Aeroccino Milk Frother, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working after 3 months
on March 7, 2022
Posted by: Al
from charlotte
Love the coffee, however the machine sadly stopped working after 3 months of purchase. Tried making coffee, normal light, sound went on, and then an orange flashing light. We tried descaling, cleaning, water cycles, and everything recommended off their website, but it did not fix it. We are getting a replacement however I am now worried about the replacement breaking after a few months. Also wasted a bunch of coffee pods while trying to get the old one working. I would not recommend purchasing this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, March 10, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
always having issues
on March 7, 2022
Posted by: ACM123
from Fort Lauderdale, FL
I purchased this and they claim that the descaling is only once every few months and its not. Its much more often and always when i am running late.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy!
on March 7, 2022
Posted by: Tobi
Just google ‘Vertuo Next Leaking’ - the internet is full of complaints. Obviously, these machines have a design flaw but Nespresso don’t care: very conveniently for them, my machine broke down two weeks after the meager 1-year warranty.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, March 10, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Loved it at first
on March 9, 2022
Posted by: Nick
from Waterloo, IA
We loved it when we got it. It lasted about a year, customer service sent us a free replacement after trying to troubleshoot over the phone. Now the replacement is messing up in under a year. Great and fun machine when it works. But sadly, it doesn't work very well…
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 10, 2022
Thank you for your review. We're disappointed to hear this. We are available through our toll-free number if you need assistance with your replacement Vertuo Next, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Fail often
on March 9, 2022
Posted by: Sasquatch58
from Albuquerque NM
I'm now waiting for my fifth Nespresso machine. I received one as a gift a little over 14 months ago and four have failed. While Nespresso has graciously replaced each one, I'm tired of dealing with failed machines.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 10, 2022
Thank you for your review. We're confident that we can find a solution to your concerns. Please call 800-562-1465 for assistance. Thanks!
Written by a customer while visiting Nespresso USA