Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4.1
(4,001 Reviews)
Rating breakdown 4,001 reviews
5 Stars
2,602
4 Stars
443
3 Stars
148
2 Stars
198
1 Star
610
73%of customers recommend this product.
(
2,253 out of
3,092)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
2
Poor design
on January 3, 2022
Posted by: Eric
From the very first cup of coffee (which DID taste great), water would flow and/or drip from the sides while brewing, so I would either have to stand over the machine like a hawk with paper towels, or just accept the fact that a small pond of water would form on my countertop, EVERY TIME. Appears to be a more than common issue with this Vertuo model. I returned my Vertuo Next (Amazon). Seems like other Vertuo models are a better choice. 2 stars (only because I was lucky enough to get a decent cup of coffee, as promised)
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , January 4, 2022
Thank you for your review, Eric. We are disappointed to learn that your Vertuo Next machine has not met your expectations. We offer a lifetime of troubleshooting support through our toll free number 800-562-1465. We are available 24 hours a day 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
If I could give it a zero...
on January 6, 2022
Posted by: AmyP
from Virginia
This machine is not a machine because it doesn't work. I have had 2 Next machines since September 2021 and January 2022. But! The customer service at Nespresso is A++++ they corrected the issue for me. Yes, I had to call them on both occassions but you talk to a rep fairly quickly.
I would suggest the Evoulo that has 4.8 stars. This is on order and will arrive in a few days. Hoping for better results because the coffee is wonderful.
I would suggest the Evoulo that has 4.8 stars. This is on order and will arrive in a few days. Hoping for better results because the coffee is wonderful.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, January 8, 2022
Thanks for your review, AmyP. We're glad to hear that our team was able to resolve this. Please don't hesitate to contact us if we can provide further assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Next machine
on January 11, 2022
Posted by: Shannon
from Florida
Had this machine for about 2 weeks and only used 4 times then started leaking. Customer service is amazing with this company . They sent a replacement but this machine needs to be updated way to many issues
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, January 13, 2022
Hi Shannon, thank you for your review. We really appreciate your feedback and are glad to hear our team was able to address your concerns. If you have any questions about your new machine please don't hesitate to contact us at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Lasted one year
on January 16, 2022
Posted by: CCP
from Temecula, CA
This machine bit the dust right at one year. Coffee was great while it lasted, but really the machine is poorly designed causing a lot of frustration on a regular basis before it went completely dead. The reviews are so poor....maybe you should design a new one? I really love that this machine comes in fun colors, I wish Nespresso would make another machine with fun colors, maybe one that lasts more than a year too.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 17, 2022
Thanks for your review. We’re dismayed your Vertuo Next machine stopped brewing your capsules. We’re pleased to see you were assisted by one of our machine experts via our toll-free number 800-562-1465, and your machine brews your capsules. For machine maintenance for your Vertuo Next machine, we recommend following the first time use steps once a week, for optimal machine performance, to make the perfect cup of coffee. Should you need further machine assistance, please call us at your convenience. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Lots of Issues
on January 17, 2022
Posted by: KW
from Ohio
I’ve had this for about a year now. It was a great machine in the beginning. First it started leaking. Then it would reset its own cup sizes and after talking to customer service, they showed me how to factory reset it which I have done multiple times. Now, the machine just won’t brew anymore. I wanted to love it so bad but I can’t keep up with it. It’s always broken.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, January 18, 2022
Hello. We are disappointed to hear about the issues with your VertuoNext. Your machine comes with at least up to a one year warranty and a lifetime of troubleshooting support. Please give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Awful Experience
on January 20, 2022
Posted by: chief31
from Florida
I received this as a gift for Christmas. This was my first machine from Nespresso. After 16 days, it stopped working completely. I contacted support several times to troubleshoot but this time, nothing worked. I am very upset about this since it made the best coffee ever for its first few days.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 21, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations. For further assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each Vertuo Next machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee, terrible machine.
on January 23, 2022
Posted by: Linz
from Colorado
Just don’t buy this machine. There’s a whole Facebook group dedicated to nespresso, and just how terrible this machine is. Buy any other one. These break notoriously. Mine did after 6 cups of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , January 24, 2022
Hi Linz, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
This was a replacement machine... still a dud
on January 24, 2022
Posted by: Cate
from San Francisco
I was sent this machine as a replacement to my leaking Vertuo Next ... after 2 days it doesn't work again.
Process has taken forever to resolve :(
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 25, 2022
Thank you for your review, Cate. We understand your frustration with the Vertuo Next machine, and we are glad to see you spoke with a Coffee Specialist regarding a new replacement Vertuo Next machine.
If you have any questions or concerns regarding your machine’s performance, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week, or visit Nespresso.com/help for troubleshooting tips.
If you have any questions or concerns regarding your machine’s performance, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week, or visit Nespresso.com/help for troubleshooting tips.
Written by a customer while visiting Nespresso USA