Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4.1
(4,041 Reviews)
Rating breakdown 4,041 reviews
5 Stars
2,637
4 Stars
445
3 Stars
150
2 Stars
198
1 Star
611
73%of customers recommend this product.
(
2,257 out of
3,097)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
1
Useless
on September 23, 2021
Posted by: Anonymous
from Fairfax county
Got as a gift. Only reason I didn’t toss after a month. Now, 4 months later, the machine doesn’t work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 24, 2021
Thank you for your review. We are sorry to learn that the Vertuo Next machine has not met your expectations. All Vertuo Next machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid!
on October 1, 2021
Posted by: JGriff
from Tyler, Tx
I went through 2 of these machines in 1 month. They talked me into buying a regular vertuo machine instead of the next. Let’s hope this machine lasts more than 3 days like the other ones!
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, November 13, 2021
Hi JGRIFF, thank you for your review. We're glad to hear our team was able to assist you with receiving a new machine. If you experience any further difficulty please call us at 1-800-562-1465. We'll be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Would love it forever but machine keeps on dying
on October 4, 2021
Posted by: GG27
from Toronto
My first machine stopped working after 4 months. Customer service was very helpful and sent me a replacement right away. However even the second machine died after 3 months. Really heartbroken because I love the machine so much! For my third machine, I opted for the vertuoplus. Everything is good so far but sad that it's not compatible with the carafe pod.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, October 5, 2021
Thank you for your review. We're happy to learn you were able to receive a replacement machine. If you are experiencing any issue with your VertuoPlus we're happy to offer lifetime troubleshooting support and are available 24 hours a day, seven days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
AVOID
on October 7, 2021
Posted by: alannaSF
from San Francisco, CA
I rarely write reviews but now that my 2nd Next machine has died, I would like to warn everyone to not buy this machine. Within less than a year, I had one die then was sent a replacement that died in less than 2 months after receiving it. Both would not brew and blink orange twice and the second one started to leak after every two cups (before it died). Fortunately, customer service has been fantastic and is sending me another model but to avoid any frustration I would strongly suggest purchasing another vertuo machine.
Response from Nespresso USABy Katy R., Customer Service, October 8, 2021
Thank you for your review, Alanna. We are glad to see that you're getting another replacement machine. We are here for you with comprehensive lifetime troubleshooting. We can be reached at 800-562-1495 and are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible Machine!!!
on October 11, 2021
Posted by: Lee
I bought this about a month ago--after "upgrading" from my original Vertuo machine. After only 3 uses, coffee is spurting from the top into the side tray (where the capsules fall into), and none of the espresso has any crema whatsoever. I know that this is not user error, as I had no problems at all with my previous machine. I am going to see if I can replace this machine with the original Vertuo.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , October 12, 2021
Thank you for your review Lee. We are disappointed to learn that the Vertuo Next machine has not met your expectations. Your Vertuo Next machine comes with a one-year warranty and we offer a lifetime of comprehensive troubleshooting assistance with our machine experts. We can be reached at 800-562-1495, 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
AMAZING!!... when it works
on October 19, 2021
Posted by: Migg21
from Los Angeles, CA
I have had two of these Veruto Next Machines and BOTH have had the same problem. The brewing/cleaning button becomes completely unresponsive after a few weeks of working well. Nespresso... please fix this product. When it DID work, the coffee was amazing. The machine knew exactly how to brew each pod perfectly. However, I am extremely disappointed with the overall product. I am not the only one with this issue as I have read MANY dissatisfied customers of this product. Really hope Nespresso ensures ALL their machines in the future do not break down as easily. The literal definition of too good to be true.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, October 20, 2021
Thank you for your review. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help reach a satisfactory resolution with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Never works
on November 5, 2021
Posted by: Sarah
from Ohio
It worked fine for a few months and the coffee is amazing but then it stopped working and now only lets me brew one pod a day. It just makes noise.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 6, 2021
Thank you for your review, Sarah. We recommend giving us a call directly, 1-800-562-1465, to speak with a machine expert. We look forward to assisting you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Ditched Peet’s and Starbucks
on November 11, 2021
Posted by: Joanne
from EDH
This is my second machine. I can customize any drink I want anytime I want it. My only complaint is the de-scaling process. I would like to see a 1 or 2 step process.. I Love my Nespresso!
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, November 12, 2021
Hi Joanne, thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA