Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4.1
(4,041 Reviews)
Rating breakdown 4,041 reviews
5 Stars
2,637
4 Stars
445
3 Stars
150
2 Stars
198
1 Star
611
73%of customers recommend this product.
(
2,257 out of
3,097)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
2
Poor design
on July 23, 2025
Posted by: LeeLee
My old vertuo machine broke and I chose this machine as a replacement. However this model design is horrible with the water container in the back of the machine. You have to completely pull the machine out from the wall to add water. And while it touts being “thin” it is way too deep for the counter and sticks out from my other machines. . I returned, huge disappointment. Would love to get my first vertuo machine back but it does not accommodate the larger pods.
Response from Nespresso USABy Kendall, Customer Service, July 24, 2025
Thank you for your review. We're sorry to learn the Vertuo Next machine did not meet your expectations. Our Machine Experts would be pleased to assist you with finding the best machine for your needs. Please do not hesitate to contact us. We’re available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
on August 21, 2025
Posted by: Ary
from Miami FL
[This review was collected as part of a promotion.] Unfortunately we did returned the coffe maker but because the coffee was not hot at the store with the one they tried coffee it always great the one they sold to us once again the taste was good but coffe not hot it was warm.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, August 22, 2025
Thank you for your review, Ary. Your state-of-the-art machine is designed to brew each blend to the specific programmed temperature that is best suited to that blend. Quality is especially important to us, so the coffee brews to its ideal temperature without burning. Should you need further assistance, please call 800.562.1465, a machine expert is available 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
5
LOVE ROSE GOLD
on December 18, 2025
Posted by: coffee
from spokane WA
[This review was collected as part of a promotion.] Love the Rose gold color and GREAT coffee this is the 2nd home for us one in trailer and other in home!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Dependable fast coffee
on December 18, 2025
Posted by: Tj57
from Small Town Missouri
[This review was collected as part of a promotion.] This purchase was my second one. I wore out the first and replaced it with the identical model.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy, fast, easy to clean!!!
on January 1, 2026
Posted by: Eryops
from Washington DC
[This review was collected as part of a promotion.] Easy, fast, easy to clean!!! Also ends up being economical.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Quiet
on February 3, 2026
Posted by: Mgrw
from Mn
[This review was collected as part of a promotion.] Much faster and quieter than our original older vertuo machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
2nd Machine So far so good
on September 6, 2021
Posted by: Olive4421
First Veruo Next machine was defective and leaked water out the side. Called customer service and they sent a replacement machine right away. No issues so far but it has only been a few days. Had the Vertuo Plus previously but liked the idea of brewing a carafe of coffee. Would love to see a cold brew coffee for this machine.
Response from Nespresso USABy Katherine T., Customer Service, September 6, 2021
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you need assistance with your new Vertuo Next machine, please visit Nespresso.com/help or contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Piece of garbage
on September 15, 2021
Posted by: TGIF1127
from Boston, MA
After one year, the machine won't brew coffee anymore. After meticulous cleaning and descaling, we're now stuck with a constant blinking orange light of death every time we try to brew a cup. Stay away!
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, September 16, 2021
Thank you for your review. A blinking light on this machine can indicate your machine is not closed correctly, requires descaling or the water tank is empty. Please visit the troubleshooting information listed on our Nespresso.com/help website, under the Vertuo Next tab, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA