Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4.1
(4,001 Reviews)
Rating breakdown 4,001 reviews
5 Stars
2,602
4 Stars
443
3 Stars
148
2 Stars
198
1 Star
610
73%of customers recommend this product.
(
2,253 out of
3,092)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
5
Love my Vertuo Next
on February 12, 2024
Posted by: Augie
from Arizona
[This review was collected as part of a promotion.] I received this as a Christmas gift and now I can have my lattes at home without the expense of going out. Love that. Also, I appreciate the many tutorials about the coffee and the features.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaks
on February 19, 2024
Posted by: Arpac
from Texas
This machine leaks all your coffee and wastes pods. I’ve read lots of other review with the same issues. I do not recommend it. The coffee tastes great the 5% of the Time you can get it to work
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, February 20, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the leaking issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do NOT recommend! Latch stuck closed
on May 28, 2024
Posted by: Char4315
from Texas
The top latchwould stick making the machine unusable. I chatted with support who set up a video call with me and offered 35% off a new machine, which is ridiculous. I could probably find one cheaper than that offer. I have about 50 plus pods that are now useless because the machine is stuck shut. The machine isn't that old for the price point it should last much longer.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, May 30, 2024
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great…when it works
on November 12, 2024
Posted by: Brandy0417
from Summit Point, WV
This machine makes delicious coffee; when it works. We’ve had this machine for 1.5 years and now we are having problem everyday. Constant yellow or red flashing lights. We keep cleaning and descaling and the late will not stop flashing. At this point we are just wasting pods trying to get the thing to work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, November 13, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Small but mighty
on December 17, 2024
Posted by: Lunabean
from Tampa Bay FL
I love the small footprint. I am not sure why this only has a 3.8 star rating. I have had no issues with mine and I love the recycle bin/bag for the pods.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent machine! Love it!
on March 24, 2025
Posted by: RachP
from Idaho
I am very pleased with my new Nespresso Next & frother. I was a bit nervous ordering it due to the poor reviews, but I’m pleased I ignored those, it is an excellent machine, make’s delicious coffees. I’ve had it for a month now & I'm loving the coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Poor design
on July 23, 2025
Posted by: LeeLee
My old vertuo machine broke and I chose this machine as a replacement. However this model design is horrible with the water container in the back of the machine. You have to completely pull the machine out from the wall to add water. And while it touts being “thin” it is way too deep for the counter and sticks out from my other machines. . I returned, huge disappointment. Would love to get my first vertuo machine back but it does not accommodate the larger pods.
Response from Nespresso USABy Kendall, Customer Service, July 24, 2025
Thank you for your review. We're sorry to learn the Vertuo Next machine did not meet your expectations. Our Machine Experts would be pleased to assist you with finding the best machine for your needs. Please do not hesitate to contact us. We’re available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
on August 21, 2025
Posted by: Ary
from Miami FL
[This review was collected as part of a promotion.] Unfortunately we did returned the coffe maker but because the coffee was not hot at the store with the one they tried coffee it always great the one they sold to us once again the taste was good but coffe not hot it was warm.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, August 22, 2025
Thank you for your review, Ary. Your state-of-the-art machine is designed to brew each blend to the specific programmed temperature that is best suited to that blend. Quality is especially important to us, so the coffee brews to its ideal temperature without burning. Should you need further assistance, please call 800.562.1465, a machine expert is available 24/7.
Written by a customer while visiting Nespresso USA