Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4.1
(4,001 Reviews)
Rating breakdown 4,001 reviews
5 Stars
2,602
4 Stars
443
3 Stars
148
2 Stars
198
1 Star
610
73%of customers recommend this product.
(
2,253 out of
3,092)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
1
Faulty model
on March 30, 2023
Posted by: Disappointed
from Houston, TX
First one broke in 3 months (stopped recognizing pods). A replacement was sent that had the same problem within 6 months.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , April 3, 2023
Hello, and thank you for your review. We are dismayed to learn of your experience with our VertuoNext machine. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance, so please do not hesitate to contact us through our toll-free number, 800-562-1465 for machine assistance. We look forward to assisting you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Taste good but three in a row have died in 3 years
on May 3, 2023
Posted by: rpg
The coffee tastes great while the machine is working. I’ve gone through three of these machines over the last 3 years, they last a little bit and then the dreaded double orange flash which means an internal electrical fault. I’ve followed all directions and babied the machine. My 3rd machine just went toes up today. I’m regrettably tossing my vertuo pods and going with another manufacturer. Can’t afford to replace them yearly.
Response from Nespresso USABy Katy R., Customer Service, May 4, 2023
We certainly understand your frustration, Ryan. We hope you know that we are always here to help. All machines are covered by at least a one-year warranty, and a lifetime of comprehensive troubleshooting. Machine experts are available 24/7 at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Just ok
on June 6, 2023
Posted by: hw213
from Southern California
Have owned a Nespresso Vertuo Next since 2020. Since then I have had my machine replaced twice. I use the machine twice a day so it was heavily used, but both just stopped working one day. To the credit of Nespresso, they helped me through troubleshooting, and when that didn't work they were quick to replace my machine. After the second one I had to switch Nespresso models. This one did the job, but there are better models out there. Shoutout to the Nespresso CS team!
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , June 7, 2023
Hello, and thank you for your review. We are happy to see you spoke with a machine expert and will receive your replacement Vertuo Next machine. The new Vertuo Next machine comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Good Enough for Daily Espresso
on July 7, 2023
Posted by: Rp23333
from San Jose, CA
[This review was collected as part of a promotion.] After a brew open up the top, there are some drip down, making a small mess. Also flush volume is larger than a normal cup...a bit inconvience.
Beside that ALL good for me.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not the quality I expect from Nespresso
on July 16, 2023
Posted by: Ro
This machine falls far short of the quality I have come to expect from Nespresso. When I first purchased it, I was disappointed in the unit as compared to my Vertuo Plus (which I sadly gifted). Overall, it felt cheap and was really loud, but I thought the smaller footprint would compensate. After owning two of them, I now know that I was definitely wrong. My first one failed and I nor the Nespresso techs could figure out the issue, nor would the machine connect to the net for any diagnostics. Nespresso graciously sent me a replacement and now that has failed. Very much like the first. Some days it works, some days not. I never know if I'll get a cup. It has gotten to the point where I pulled out an old drip machine so I'd have a backup - and I've used it quite a bit. My advice...spend a little more on one of the higher quality models as it will be worth it in the long run.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, July 18, 2023
Thank you for your review. We are disappointed to learn that the Vertuo Next has not met your expectations, and would like to provide further assistance. To discuss repair and replacement options, please contact Nespresso 24 hours a day, 7 days a week at 800-562-1465. Assistance is also available on the Nespresso.com/help page. We are confident we will be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
HARD PASS
on December 4, 2023
Posted by: Jenny
from San Francisco, CA
I got this machine 2 years ago and after 1 year it stopped working where the button just stopped working. But before that it was already getting impossible to lock where I kept wasting my pods to try to lock it or get the button to work. They sent me a replacement of the same machine...now its been a year and I am again having the SAME issue with the locking mechanism. I hurt my hands trying to close the machine, I follow all the cleaning steps and run the cleaning cycle frequently as well. But you have to use all your strength to close it, which leads me to the fact that my parents are elderly and are unable to use it due to force you need to use to close the machine. I called again, they wanted to do a video troubleshooting again, and want to resend me the SAME MACHINE. This machine should not even be on the market anymore, I see it on sale at those discount stores all time.. gee I wonder why. I wanted to love Nespresso but honestly at this point, I would skip Nespresso altogether and just buy an actual espresso machine. Sure its convenient but this machine is not worth the trouble.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, December 6, 2023
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my machines
on December 13, 2023
Posted by: Long time user
from New Jersey
I see so many reviews that are low and need to add something positive. I am on my 3 machines, started with the original, Citiz and then moved to the Vertuo Chrome and now own the Vertuo Next. All my mechanics are still going with regular use. I moved the Citiz to the office and gave my first Vertuo to my mom. I now use the Next every day, I clean and descale regularly, and use only filtered water. I hope more long-time users add comments to bring up the rating. I have been a Nespresso customer for more than a decade.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaks like crazy! Overpriced coffee pods!!
on January 17, 2024
Posted by: Thetruth
from Denver
I received this machine for my birthday and have been using it for 2 weeks now. Each day I come to a new puddle of water all over my counter leaking from the machine. The coffee is good, but very expensive so it adds up if you drink one cup or more a day. The leak seems to be a common problem with these so it’s crazy they haven’t figured it out. Not to mention if the price of the pods weren’t over a dollar each it would be more appealing. I’m glad I got it as a gift and didn’t pay for it because the whole thing is quite a hassle. From not being able to buy the pods in stores, to the leaking, the not being able to get bigger than a 7.7 oz cup of coffee. Pretty wild business model if you ask me. Nespresso could do better for sure
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, January 18, 2024
Thank you for your review, David. This is disappointing to hear, especially as this was a birthday gift. We stand behind our brand, so we're here to help. Please call us directly, 800.562.1465, 24/7, at your convenience. A machine expert will be happy to troubleshoot over the phone and we're confident will come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA