Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,857 Reviews)
Rating breakdown 3,857 reviews
5 Stars
2,485
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,170 out of
3,003)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
2
Poor design
on July 23, 2025
Posted by: LeeLee
My old vertuo machine broke and I chose this machine as a replacement. However this model design is horrible with the water container in the back of the machine. You have to completely pull the machine out from the wall to add water. And while it touts being “thin” it is way too deep for the counter and sticks out from my other machines. . I returned, huge disappointment. Would love to get my first vertuo machine back but it does not accommodate the larger pods.
Response from Nespresso USABy Kendall, Customer Service, July 24, 2025
Thank you for your review. We're sorry to learn the Vertuo Next machine did not meet your expectations. Our Machine Experts would be pleased to assist you with finding the best machine for your needs. Please do not hesitate to contact us. We’re available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
on August 21, 2025
Posted by: Ary
from Miami FL
[This review was collected as part of a promotion.] Unfortunately we did returned the coffe maker but because the coffee was not hot at the store with the one they tried coffee it always great the one they sold to us once again the taste was good but coffe not hot it was warm.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, August 22, 2025
Thank you for your review, Ary. Your state-of-the-art machine is designed to brew each blend to the specific programmed temperature that is best suited to that blend. Quality is especially important to us, so the coffee brews to its ideal temperature without burning. Should you need further assistance, please call 800.562.1465, a machine expert is available 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
3
2nd Machine So far so good
on September 6, 2021
Posted by: Olive4421
First Veruo Next machine was defective and leaked water out the side. Called customer service and they sent a replacement machine right away. No issues so far but it has only been a few days. Had the Vertuo Plus previously but liked the idea of brewing a carafe of coffee. Would love to see a cold brew coffee for this machine.
Response from Nespresso USABy Katherine T., Customer Service, September 6, 2021
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you need assistance with your new Vertuo Next machine, please visit Nespresso.com/help or contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Piece of garbage
on September 15, 2021
Posted by: TGIF1127
from Boston, MA
After one year, the machine won't brew coffee anymore. After meticulous cleaning and descaling, we're now stuck with a constant blinking orange light of death every time we try to brew a cup. Stay away!
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, September 16, 2021
Thank you for your review. A blinking light on this machine can indicate your machine is not closed correctly, requires descaling or the water tank is empty. Please visit the troubleshooting information listed on our Nespresso.com/help website, under the Vertuo Next tab, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Useless
on September 23, 2021
Posted by: Anonymous
from Fairfax county
Got as a gift. Only reason I didn’t toss after a month. Now, 4 months later, the machine doesn’t work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 24, 2021
Thank you for your review. We are sorry to learn that the Vertuo Next machine has not met your expectations. All Vertuo Next machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid!
on October 1, 2021
Posted by: JGriff
from Tyler, Tx
I went through 2 of these machines in 1 month. They talked me into buying a regular vertuo machine instead of the next. Let’s hope this machine lasts more than 3 days like the other ones!
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, November 13, 2021
Hi JGRIFF, thank you for your review. We're glad to hear our team was able to assist you with receiving a new machine. If you experience any further difficulty please call us at 1-800-562-1465. We'll be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Would love it forever but machine keeps on dying
on October 4, 2021
Posted by: GG27
from Toronto
My first machine stopped working after 4 months. Customer service was very helpful and sent me a replacement right away. However even the second machine died after 3 months. Really heartbroken because I love the machine so much! For my third machine, I opted for the vertuoplus. Everything is good so far but sad that it's not compatible with the carafe pod.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, October 5, 2021
Thank you for your review. We're happy to learn you were able to receive a replacement machine. If you are experiencing any issue with your VertuoPlus we're happy to offer lifetime troubleshooting support and are available 24 hours a day, seven days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
AVOID
on October 7, 2021
Posted by: alannaSF
from San Francisco, CA
I rarely write reviews but now that my 2nd Next machine has died, I would like to warn everyone to not buy this machine. Within less than a year, I had one die then was sent a replacement that died in less than 2 months after receiving it. Both would not brew and blink orange twice and the second one started to leak after every two cups (before it died). Fortunately, customer service has been fantastic and is sending me another model but to avoid any frustration I would strongly suggest purchasing another vertuo machine.
Response from Nespresso USABy Katy R., Customer Service, October 8, 2021
Thank you for your review, Alanna. We are glad to see that you're getting another replacement machine. We are here for you with comprehensive lifetime troubleshooting. We can be reached at 800-562-1495 and are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA