Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,857 Reviews)
Rating breakdown 3,857 reviews
5 Stars
2,485
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,170 out of
3,003)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
5
Love my machines
on December 13, 2023
Posted by: Long time user
from New Jersey
I see so many reviews that are low and need to add something positive. I am on my 3 machines, started with the original, Citiz and then moved to the Vertuo Chrome and now own the Vertuo Next. All my mechanics are still going with regular use. I moved the Citiz to the office and gave my first Vertuo to my mom. I now use the Next every day, I clean and descale regularly, and use only filtered water. I hope more long-time users add comments to bring up the rating. I have been a Nespresso customer for more than a decade.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaks like crazy! Overpriced coffee pods!!
on January 17, 2024
Posted by: Thetruth
from Denver
I received this machine for my birthday and have been using it for 2 weeks now. Each day I come to a new puddle of water all over my counter leaking from the machine. The coffee is good, but very expensive so it adds up if you drink one cup or more a day. The leak seems to be a common problem with these so it’s crazy they haven’t figured it out. Not to mention if the price of the pods weren’t over a dollar each it would be more appealing. I’m glad I got it as a gift and didn’t pay for it because the whole thing is quite a hassle. From not being able to buy the pods in stores, to the leaking, the not being able to get bigger than a 7.7 oz cup of coffee. Pretty wild business model if you ask me. Nespresso could do better for sure
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, January 18, 2024
Thank you for your review, David. This is disappointing to hear, especially as this was a birthday gift. We stand behind our brand, so we're here to help. Please call us directly, 800.562.1465, 24/7, at your convenience. A machine expert will be happy to troubleshoot over the phone and we're confident will come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Vertuo Next
on February 12, 2024
Posted by: Augie
from Arizona
[This review was collected as part of a promotion.] I received this as a Christmas gift and now I can have my lattes at home without the expense of going out. Love that. Also, I appreciate the many tutorials about the coffee and the features.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaks
on February 19, 2024
Posted by: Arpac
from Texas
This machine leaks all your coffee and wastes pods. I’ve read lots of other review with the same issues. I do not recommend it. The coffee tastes great the 5% of the Time you can get it to work
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, February 20, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the leaking issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do NOT recommend! Latch stuck closed
on May 28, 2024
Posted by: Char4315
from Texas
The top latchwould stick making the machine unusable. I chatted with support who set up a video call with me and offered 35% off a new machine, which is ridiculous. I could probably find one cheaper than that offer. I have about 50 plus pods that are now useless because the machine is stuck shut. The machine isn't that old for the price point it should last much longer.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, May 30, 2024
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great…when it works
on November 12, 2024
Posted by: Brandy0417
from Summit Point, WV
This machine makes delicious coffee; when it works. We’ve had this machine for 1.5 years and now we are having problem everyday. Constant yellow or red flashing lights. We keep cleaning and descaling and the late will not stop flashing. At this point we are just wasting pods trying to get the thing to work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, November 13, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Small but mighty
on December 17, 2024
Posted by: Lunabean
from Tampa Bay FL
I love the small footprint. I am not sure why this only has a 3.8 star rating. I have had no issues with mine and I love the recycle bin/bag for the pods.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent machine! Love it!
on March 24, 2025
Posted by: RachP
from Idaho
I am very pleased with my new Nespresso Next & frother. I was a bit nervous ordering it due to the poor reviews, but I’m pleased I ignored those, it is an excellent machine, make’s delicious coffees. I’ve had it for a month now & I'm loving the coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA