Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4.1
(4,001 Reviews)
Rating breakdown 4,001 reviews
5 Stars
2,602
4 Stars
443
3 Stars
148
2 Stars
198
1 Star
610
73%of customers recommend this product.
(
2,253 out of
3,092)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
1
Hit or miss but won’t take the risk. AVOID.
on December 3, 2022
Posted by: P
from Killeen, TX
Got this for a few months.. didn’t stand very good. Started with leaks, burnt coffee, coffee grounds on cup.. returned. on to my next Vertuo Next.. hope this one treats me well!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 5, 2022
Hi. Thank you for your recent review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. However, we are thrilled to learn you were able to speak to a Machine Expert and a new Vertuo Next is on its way to you. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Frustrating
on December 10, 2022
Posted by: Ellie
from San Diego ca
Bought it this month. Is very loud, unable to connect to wifi. Keeps telling me wrong password which is not and it just don’t connect.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, December 13, 2022
Thank you for your review, Ellie. We are sorry to learn you are experiencing issues with your Vertuo Next machine. Your Vertuo Next machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call us at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee, wrong machine
on December 11, 2022
Posted by: llamia
from PR
I have bought 3 of this units in less than 2 years, they'll always have issues. Coffee is great but vertuo next is not a good product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 12, 2022
Thank you for your review. We certainly want each in-cup moment to be special and exactly to your liking. The VertuonNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve your machine issues to your satisfaction. Please call 1-800-562-1465 at your earliest convenience. We are available 24 hours a day, seven days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
My favorite part of the day!
on December 18, 2022
Posted by: Lucy
from Denville, NJ
[This review was collected as part of a promotion.] I bought this machine about a month ago and it has been such a treat to have. Actually since I got I don't think I have had coffee from anywhere else (Starbucks, Dunkin, etc). I love how easy it is and how beautiful it looks on my counter.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Totally disappointed!
on December 19, 2022
Posted by: KOD
from Yardley, PA
I bought my first Vertuo Next Machine in 2021 and it was working like a charm until it started having problems (e.g. leaking). I called customer service and worked with them to diagnosis the issue. The machine was defective and had to be replaced.
The replacement (exact same machine) was working well until 1 yr and 3 months and it started acting up again. Same scenario (e.g. leaking) and now I was offered the Vertuo Plus machine as a replacement. Wish me luck!!!
Through this process I spoke with 3 different customer service reps (Ray, Shankia and Renee) and even though they were probably reading from a script on how to help me troubleshoot the issues, they were professional and understood my disappointment in the performance of the machines.
I would like to suggest that the company track these issues with these machines and get to the root cause so their customers will be happy and won't have to replace the machines. I really like my Nespresso machine/coffee and each time I've been let down by it's performance. I'm praying it doesn't happened again; otherwise, I'll have to remove myself from the Nespresso family :-(
I would recommend this to a friend!
Response from Nespresso USABy Chloe H., Customer Service , December 22, 2022
Hi, Karen. Thank you for your review. We are happy to see you spoke with a machine expert and will receive your new Vertuo Plus machine. The new Vertuo Plus machine comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Quick delicious cup of espresso
on December 21, 2022
Posted by: TheTruMJ
from Milwaukee, WI
[This review was collected as part of a promotion.] The best cup of espresso I ever had from an at home machine. The box is well detailed about what your getting, easy to get out & put back. Instructions are very easy to understand, so you can get quickly to making your first cup. Pulling it out the box you see a nice matte black mixed with stainless steel & clear water tank. I was overwhelmed with all the wonderful flavors that were offered to my taste buds to indulge. A three part assemble, fill up with water. Had me ready to place the crystal clear coffee cup & insert pod in. Had me enjoying a delicious cup of espresso faster than I can get my cream frothing. If you love the espresso life, you will definitely love the value that comes from the nespresso.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo Next
on December 21, 2022
Posted by: Eckerd
from Fair Lawn NJ
I am enjoying the new Vertuo Next model as a new owner of this model. This is an app connected model and factory resets and firmware can be updated. Vertuo Next requires the user to empty the capsule disposal unit more often and I do it each time to drain the water and dispose of the capsule for recycling. Maintaining the machine is different than the Vertuo Plus Deluxe but the cleaning cycle with pressing the button 3 times in 2 seconds is the same. The game changer is the carafe and although there are currently 2 flavors, the Pour Over Coffee is the reason to purchase over the other models. Also I like the way the coffee tastes on this model and I use only bottled water on all Nespresso machines. Descaling will be less using bottled water.
The Rich Brown Deluxe model is beautiful and I like the Deluxe Chrome model as well.
The chipset in this model is currently working well as designed and the key is understanding the lights and when to open the machine and start operation.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best pod style coffee maker
on December 21, 2022
Posted by: Ed41
from Indianapolis
[This review was collected as part of a promotion.] I've been using this for several weeks and am still impressed with the quality of this machine. The pod is sensed by the machine and makes adjustments to the brewing depending on the style. If you like expresso without the hassle of brewing it, this is the machine. I usually buy the 7.7 oz pods for a full size coffee and program the machine to fill my cup fully. It's quiet and brews in less than a minute. My only complaint is that there is little to no aftermarket pod support for this so you probably won't find your favorite coffee for this but after using this for a while, the Vertuo pods are some of the best you can get.
Pros: Convenient, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Not enough variety of coffee available, Not enough variety of espressos available
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA