Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,857 Reviews)
Rating breakdown 3,857 reviews
5 Stars
2,485
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,170 out of
3,003)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
1
Don't Buy
on August 30, 2022
Posted by: Liz
from New York, NY
Very unhappy with this machine. It worked well for the first few months, but since then there have been ongoing issues. The machine will stop working randomly, there will be a bunch of error light, I have to call Nespresso to troubleshoot and the cycle repeats. There are coffee grounds in my coffee, coffee is not hot enough, despite descaling and cleaning frequently. I am extremely disappointed in this machine as I thought the bluetooth connectivity feature indicated what would be top of the line technology. I regret not buying one of the other vertuo machines which seem to have much better reviews. The amount of time put into this machine is not worth it and I'm a coffee lover that is very disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, August 31, 2022
Thank you for your review, Liz. We’re disappointed to learn that your Vertuo Next machine is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your feedback is of utmost importance to us in monitoring and improving the quality of our products and services we provide. We can assure you, your comments will be sent to the appropriate team for review.
We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your VertuoPlus, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new VertuoPlus machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your VertuoPlus, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new VertuoPlus machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy: breaks repeatedly
on August 31, 2022
Posted by: Judith
from Rockville, Maryland
A couple of years ago I bought the Vertuo Next as my first Nespresso coffeemaker. The first machine never worked right from day one and then completely broke down 2 weeks later. The company sent me a replacement machine that broke down a few weeks later, for entirely different reasons. The company then sent me my third machine, which broke down about 2 months later, again irreparably and for a different reason. Customer service admitted on the phone to me that this model is a lemon and that it is breaking down for many customers. She offered to send me the original Vertuo model, which has worked beautifully for the last couple of years. I’m really surprised Nespresso hasn’t removed the later model from its inventory, especially given the potential damage to its brand from all of this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, September 2, 2022
Thank you for your review, Judith. We are dismayed to learn the performance of three Vertuo Next machines did not meet your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction, therefore, we were pleased to learn that you received a replacement of our original Vertuo model. Your feedback is of utmost importance to us in monitoring and improving the quality of our products and services we provide. We can assure you; your comments will be sent to the appropriate team for review. For best maintenance for your Vertuo machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Works when it wants too
on September 1, 2022
Posted by: Maminton
from McKinney, TX
These machines make a good strong cut of coffee, but good luck trying to get it to brew. I figured the barcode reader would be an issue and it is. Our machine fails to read the code 90% of the time.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, September 2, 2022
Thank you for your review, Maminton. We are sorry to learn of your disappointment with our Vertuo Next machine. Most of our machines have at least a one-year warranty and a lifetime of troubleshooting via our toll-free number 1-800-562-1465. We offer repair and replacements through our Assistance Service Program. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. We are available 24hrs a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't do it!
on September 9, 2022
Posted by: rtnyc
from New York
Ugh. This is a horrible machine. From the beginning, a yellow light kept coming on and it wouldn't make coffee. I have figured a work around that involves some tweaking and a prayer to the coffee goddess every time I use it, but this machine is a true disappointment. And very clunky to open and close. I've used other Nespresso machines and love the coffee they make. Don't buy this one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service , September 10, 2022
Thank you for your review. We're sorry to hear that you have had a disappointing experience with your Vertuo Next. We would be happy to assist you with any troubleshooting or technical support you require. Our machine experts are available at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesn't want to work
on September 9, 2022
Posted by: Nicky83
from AL
[This review was collected as part of a promotion.] Right after getting it , I got it all set up and down loaded the app. Read the instructions multiple times and was ready for a great cup of coffee. It kept blinking a light and the app said there was no water in the machine. However it was full of water. After multiple tries it started to work and only made about an inch and a half of coffee. So over this machine!
Cons: Does not make enough coffee in a cup
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service , September 10, 2022
Thank you for your review. We're sorry to hear your new machine hasn't been working well. If you will call us at 1-800-562-1465 our machine experts will be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
3rd Machine's the Charm
on September 12, 2022
Posted by: Tj
from Michigan
Do not get this one, get Plus. I would have never bought it if I knew it would break 2 times after a few weeks using the first one and 1 week using the second. It looks like the Plus is better, so why not put this in place of it? 3 machines... one too many to go through in a total of 5 weeks or less.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, September 13, 2022
Hi, Tiffanie. Thank you for your review. We are happy to see you were able to speak with a machine expert and arrange to receive a replacement machine. If you need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Frustrating
on September 24, 2022
Posted by: Aaron
from San Francisco
Second time this machine stopped working. First time was after 4 months, I was sent a new one and it crapped out now too. I’m stuck with tons of pods. I’m not spending another dime and it’s too bad, I love the coffee and the concept. I had automatic easy orders set up like clockwork.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , September 26, 2022
Hi Aaron. Thank you for your review. We are dismayed to learn your Vertuo Next has not met your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Lasts for 8 months then breaks
on October 4, 2022
Posted by: zbailey
from Florida
I have had 2 of these in 24 mouths. They replaced the first broken one with 4 months warranty left. Now the second one is dead and no ore warranty. Love the coffee but this makes it unreasonable cost wise. The failure rate for the same problem same machine is terrible.
I buy a lot of coffee, but come on, this is to much. I have a whole house water softener plus R/O filter and an inline whole house 5 Micron Carbon Block Filter AND clean the machine regularly.
They just break to much...
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA