Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,857 Reviews)
Rating breakdown 3,857 reviews
5 Stars
2,485
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,170 out of
3,003)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
1
Stopped working after only a month!
on June 14, 2022
Posted by: Mystique
from North Carolina
This machine will not work after just a month of light use. No power - nothing - dead in the water.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, June 15, 2022
Hi. Thank you for your review. We are dismayed to learn that your Vertuo Next machine did not meet your expectations. Each machine comes with at least a one-year warranty and lifetime troubleshooting through our Assistance Service Program. We recommend contacting us, via our toll-free number 800-562-1465 to speak with our Machine Experts. We are available 24hrs a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Buyers Beware
on July 21, 2022
Posted by: CoreyFromTexas
from Texas
Had the machine for about a year. Would regularly do maintenance with the descaling and self-cleaning. Now it will not work unless I run a self-clean cycle before each pod. Very disappointing.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, July 22, 2022
Thanks for your review. We’re dismayed to learn your Vertuo Next machine only brews capsules after you place your machine into clean mode. Your VertuoPlus machine has a one year warranty from the date of purchase, and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend calling us to speak with a machine expert, to find a satisfactory resolution. We’re available 24 hours a day and 7 days a week by phone, for your convenience. We’re confident you’ll be back to your Nespresso Coffee Ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not good at all
on July 21, 2022
Posted by: mbvoss
from Austin Texas
I am on my second machine of this model. The first one I bought stopped working within 6 months. Nespresso replaced it but the replacement stopped working :(. Not sure I will continue with this Brand.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, July 22, 2022
Thanks for your review. We’re dismayed to learn your replacement Vertuo Next machine has stopped working to your satisfaction. Your VertuoPlus machine has a one year warranty from the date of purchase, and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend calling us to speak with a machine expert, to find a satisfactory resolution. We’re available 24 hours a day and 7 days a week by phone, for your convenience. We’re confident you’ll be back to your Nespresso Coffee Ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Wouldn't Buy
on July 22, 2022
Posted by: cg4101
from San Antonio
I will start by saying that their customer service seemed very good today. I got this machine for Christmas and it worked for 3 months- then it wanted to be descaled, so I decaled it (3 times)- it would brew one pod then needed to be descaled again... did all the trouble shooting, etc- it wouldn't work again. So they are sending me a new replacement, but I would not buy one again- we will see how long the replacement lasts.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Best coffee/espresso but poor machine quality.
on August 2, 2022
Posted by: Jamsonn
from San Antonio, TX
I bought this machine barley a month ago, and just ordered 50 pods that arrived yesterday. Today, I went to make my coffee and my machine stopped working. I’ve tried all the troubleshooting methods and nothing is working. I’m so upset because I loved this machine and how my coffee/espresso has been tasting, it’s the best. But, I don’t know what else to do.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, August 3, 2022
Hi Jamie, thank you for your review. We are sorry to learn of your disappointment with our Vertuo Next machine. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. We have repair and replacement options via our Assistance Service Program. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Buy the Vertuo Plus Machine NOT this one.
on August 10, 2022
Posted by: Scott
Bought and replaced/threw away 3 of these. The Vertuo Plus works awesome!
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , August 11, 2022
Thank you for your review, Scott. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Plus comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Neutral
on August 21, 2022
Posted by: Viiiik
from New York, nY
[This review was collected as part of a promotion.] I read a lot of bad reviews about Next but decided to give it a try anyway. The machine looks great but feels flimsy, like it could break any minute. The first steps which are closing and opening were already a challenge, and so based on all the other reviews, I decided to return it and get Vertuo Plus instead and couldn't be happier.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Get a different machine
on August 26, 2022
Posted by: Mrs Spooky
from Las Vegas, NV
I have been having trouble with this machine for a few months now. It works just fine for a few days and then starts blinking an orange light twice and then a steady white light and won't brew. I have descaled, cleaned, reset, unplugged, etc. After I've done everything I will continue to try brewing and after many tries it eventually works and goes back to the same problem after a few brews.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, August 29, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465, or visit Nespresso.com/help for more tips.
Written by a customer while visiting Nespresso USA