Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,856 Reviews)
Rating breakdown 3,856 reviews
5 Stars
2,484
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,169 out of
3,002)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
1
Not sure
on December 8, 2022
Posted by: JD
from West Hollywood
I think this machine is programmed to break down after warranty… mine went down the 2nd day after passing the 2 year warranty. I cleaned it, restarted it, did all research I could.. whether it making coffee or not depends on the mood of the machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, December 9, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good Coffee, poor machine quality
on December 12, 2022
Posted by: JC
I've had 3 of these now and the 3rd one's the charm. Both others start out great and within 3 months start leaking. The coffee is great, but the machine fails. I tried calling customer support. I would have like them to just replace it, but they want you to send it in to fix. It's easier just to return and try again. At least that's what I thought the first time. Then it happened again. Looked online and it seems to be a pretty common issue with this model. Tried again a third time. And it seems to be holding up, 9 mos now. But it does leak on the carafe pods and when I do the cleaning cycle? Ugh.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, December 13, 2022
Thank you for your review, JC. We are sorry to learn your Vertuo Next machine has not met your expectation. However, we are pleased to learn that after a few attempts of troubleshooting our Machine Experts were able to resolve your issue. Please keep in mind your machine does come with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 1-800-562-1465. We look forward to you enjoying the many Vertuo blends, while you continue your coffee journey with Nespresso.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Died after a couple months of light use
on January 31, 2023
Posted by: DoNotBuyAVertuoNext
from Tennessee
Very disappointed in this machine and I do not recommend it. I have used other Nespresso machines that have been outstanding, I have owned the Creatista since 2017 and the Evoluo since 2020 and they still work perfectly, but this one has been a huge disappointment. We got it in September of 2022 and it was dead before Christmas, completely dead, no power to the machine at all. We didn't even use it very often, once every few days maybe. We have tried a different outlet (still would not power on) and tried the troubleshooting steps but when it won't power on at ALL there are no troubleshooting steps to try. No lights come on, no sound, nothing happens at all. When it died I started to research the problem online to try and fix it myself and if you search the internet for Vertuo Next not working no power at all you will find TONS of sites where people complain about this model. I did do a chat here on the Nespresso site and they say they are sending me a new Vertuo Next but I have absolutely no optimism about that since so many of the stories that I have read so far mention that the replacements quickly died, and then the replacements for the replacement also die within months. I strongly urge you to explore a different model or brand, this one is not good and Nespresso KNOWS it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, February 1, 2023
Thanks for your review. We’re dismayed to learn that your Vertuo Next machine won’t turn on. We’re pleased to see you reached out to us and spoke with one of our machine experts, who has replaced your machine. As part of your machine maintenance, we recommend the first time use steps at least once week to flush away any coffee granule buildup from the head of your machine. Your Vertuo Next machine comes with a one year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. Don’t hesitate to reach out to use should you have any machine issues with your Vertuo Next replacement. We’re confident we’ll find a satisfactory resolution. Enjoy your Nespresso coffee ritual with your Vertuo Next machine.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Significant downgrade from VirtuoPlus
on April 4, 2023
Posted by: SnohomishCoffee18
from Snohomish, WA
I previously owned the VertuoPlus until it gave out after 2 years. I thought getting the Vertuo Next was going to be the next step up. Wrong. It's a significant downgrade from the VirtuoPlus. Some of the inconveniences this model has compared to the Plus include: 1) The space between cup shelf and the nozzle is smaller, so now my larger mugs won't fit. Taking the holder off and putting the cup on the counter isn't a help, as the coffee nozzle is too close to the machine and drips it down the side of the larger mug 2) The water tank is significantly smaller 3) Machine feels cheap and rickety, and always feels like its one lid close away from falling apart. 4) The pods drop into a much smaller holder 5) The holder of the empty pods is disgusting. It is virtually impossible to dump it out without getting coffee grounds or black liquid everywhere. Whoever designed it clearly never tried emptying it before putting it on the market. Overall this model looks sleek, but is a significant step backward for a company we have loved for years. We have heard very similar complaints from 2 other friends who also purchased this model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, April 5, 2023
Hello, and thank you for your honest feedback. We will share this with our product development team. Should you need any technical assistance with your machine, give us a call at 800.562.1465, and one of our experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed
on April 16, 2023
Posted by: MrsBankes
We got our first machine as a wedding shower gift. After 8 months the machine died. They sent us a new one and less than 2 months later this one is also dead. I am so disappointed as I had one of the older machines and it was amazing!!! But these newer models don't last. It doesn't make sense to me.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, April 17, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible!
on April 30, 2023
Posted by: JMG
from Phx, AZ
This machine is horrible. Nonstop issues with the blinking orange light no matter how much I cleaned, descaled or even used distilled water. 2nd Nespresso machine and I am so bummed I switched to this one... Such a disappointment and only lasted 1 year.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, May 1, 2023
Thank you for your review, JMG. We’re disappointed to learn that your Vertuo Next machine is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Troubleshooting your machine allows us to correctly diagnose the issue with your machine and find the appropriate resolution. At your convenience and when you are near your machine, we invite you to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worthless
on July 17, 2024
Posted by: Scott the Frustrated
from Detroit Michigan
Absolute garbage. I had it replaced at least once. The last time it broke down and would not read the codes. I would call them once a week and after a long process they would get it running again once. They know these things do not work because they sell so many refurbished ones. Do not recommend.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, July 18, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that we offer replacement and/or repair assistance through our toll-free number, 800-562-1465, even when your machine is out of warranty. We are confident that we’ll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed in this product
on October 30, 2021
Posted by: MarthaMB
from Rye, ny
My machine is only a month old, and already having problems. I was encouraged to purchase a vertuo machine after my daughter told me how convenient the coffee is to make, and that it always had high quality foam on top of each cup.
When I make a cup of coffee, all of the foam that is supposed to be on top of the brew somehow ends up in the pod receptacle. This happens with every brew cycle no matter the size of the pod. I have done multiple clean cycles, made sure there are no loose parts, and made sure there are no grounds stuck in the machine. It is very frustrating to have a new item that does not work as advertised.
When I make a cup of coffee, all of the foam that is supposed to be on top of the brew somehow ends up in the pod receptacle. This happens with every brew cycle no matter the size of the pod. I have done multiple clean cycles, made sure there are no loose parts, and made sure there are no grounds stuck in the machine. It is very frustrating to have a new item that does not work as advertised.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service , November 1, 2021
Hi, MarthaMB. Thank you for your review. Your satisfaction as a Nespresso machine owner is of utmost importance to the Coffee Specialists at Nespresso and we are dismayed to learn your Vertuo Next machine is malfunctioning. We encourage you to please call us. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com. Thanks!
Written by a customer while visiting Nespresso USA