Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,857 Reviews)
Rating breakdown 3,857 reviews
5 Stars
2,485
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,170 out of
3,003)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
2
Keeps breaking
on March 22, 2022
Posted by: Dutchcolonial
from Brooklyn, NY
I am already on my 3rd unit and this one has now stopped working. I keep strict to the maintenance guidelines (Removing pods, weekly flush, clean nozzle, descale).
Read a lot via other channels on similar issues.
When it works the coffee is really great.
Read a lot via other channels on similar issues.
When it works the coffee is really great.
Response from Nespresso USABy Devyn W., Customer Service, March 23, 2022
Thank you for your review. We are disappointed to learn of the trouble you’ve encountered with your Nespresso machines. Your Vertuo Next machine comes with a one year warranty and a lifetime of troubleshooting support. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides. Should you require additional assistance, our machine experts will be happy to help. They can be reached at 800- 562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broken after 2 months
on March 23, 2022
Posted by: dani
I got this machine for Christmas, it started acting up in Feb, sometimes it would just not work at all, but then would work again a couple hours later. Now it's March- it will not make a cup of coffee at all. It is leaking out of the bottom all over my counter. I don't even use this machine every day, so the fact that it is completely broken after 3 months shows how horribly it's put together.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, March 24, 2022
Thank you for your review, Dani. We're here to help you enjoy your Nespresso coffee selections and Vertuo machine. Call us directly, 800.562.1465. We're here for you 24/7 and confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not purchase
on March 24, 2022
Posted by: DC Mike
from DC
I’ve had nespresso machines before that have worked great. We (wife and I) upgraded to this model, and it’s very poorly built, constantly breaks down needing resets and descales. Lasted about 6 months the first time and then everything after that has been awful. Breaks every month or so.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
On our second machine and counting….
on April 3, 2022
Posted by: DaveWMcG
from Reston, VA
I suppose it’s a relief that we aren’t the only ones fed up with this machine. We’re on our second one in eight months. We frequently clean and descale, but it just stops working nearly every day after we brew one pod. Either me or my wife will make a cup of coffee in the morning, and the next person goes to try and it just doesn’t work. We go through the same annoying routine of ejecting pods, factory resetting, opening and closing multiple times, unplugging for 10+ seconds, anything possible to get it to work, until finally it brews another cup. I don’t know why this specific machine is so much worse than the other Vertuos. We love Nespresso, but I’m running out of patience…
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , April 4, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
THE WORST
on April 25, 2022
Posted by: HAC2010
from Portland, Maine
push the button and never know if its actually gonna start, coffee ground in every cup, low crema, and not to mentio it sounds like a jet plane, and the locking system is janky feeling, ive owned it for 2 weeks and use to use a different one and the other model i had work WAY better. Save your money.
Response from Nespresso USABy Allison T., Customer Service, April 26, 2022
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke twice
on April 26, 2022
Posted by: med
Original machine broke within a few months of light use. Was sent a replacement, which also broke a few months later.
Based on my experience and the reviews here, seems like there's a ~40% chance the machine will break on you shortly after buying it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, April 28, 2022
Thank you for your review. We're disappointed to hear you experienced these issues with your Vertuo Next. We see that our Machine Expert team arranged for a Vertuo machine to ship to you. If you have any questions about the new machine please don't hesitate to contact us at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working after two months
on April 27, 2022
Posted by: Neil
from Mission viejo
I love the coffee but hate the machine. It worked only two months before it died. Solid white light that did nothing when you pressed it. Tried getting support but got transferred to no where until I gave up. Really bad support.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, April 28, 2022
Hi Neil, we're disappointed to hear your Vertuo Next machine stopped working. We see that you were able to connect with a machine expert and a replacement machine is on its way to you. If we can provide any assistance with the new unit please don't hesitate to contact us. We are available at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee, terrible tech
on April 30, 2022
Posted by: CawfeeLuva
Went through four of these machines. Each would work great for about 6 months, then it would start erroring and could not recover. Definitely get Nespresso (so delish!!). Definitely get a DIFFERENT model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 2, 2022
Thank you for your review. The Bluetooth feature and Wi-Fi capabilities on the Vertuo Next machine allows Nespresso to send system updates from the Nespresso app to your machine. If you have any questions about the functionality of your VertuoPlus machine, visit Nespresso.com/help, or contact us via our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA