Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,857 Reviews)
Rating breakdown 3,857 reviews
5 Stars
2,485
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,170 out of
3,003)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
1
Do not buy this model
on March 3, 2022
Posted by: Jess225
from Oak Lawn, IL
This is the second machine I’ve bought in this exact model. The first machine stopped brewing and chooses when it wants to work. Nespresso had actually taken this machine in and told me there was really nothing wrong with it. Whatever. I had bought another machine in the meantime while this one was being looked at. The new machine leaks water out of the top along the side where the machine closes. The coffee also leaks out from somewhere in the front during brewing so half of my coffee goes to waste. These machine should have been recalled or pulled completely. It’s such a shame they continue to sell it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, March 4, 2022
Thank you for your review, Jessica. We are dismayed to learn of your disappointing experience with 2 of Nespresso Vertuo Next machines. We are delighted to inform you, Nespresso machines have at least a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Please don’t hesitate to contact us, we’re available 24 hours a day and 7 days a week at your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
This Machine Is A Nightmare
on March 4, 2022
Posted by: DH
from Snoqualmie WA
I am literally on my 5th machine. Yes, that is correct. Customer service has been great but when you get up in the AM expecting a cup of coffee, a flashing yellow light saying it is not going to happen is NOT what you want. This product makes great coffee when it works but otherwise is a disaster
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, March 5, 2022
Hello. We are disappointed to hear about the experience you have had with your Vertuo Next. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you in seeing if there is anything else we can do to resolve this issue for you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stop working within a year
on March 7, 2022
Posted by: Mia
The machine stopped working within 1 year. It will blink orange light twice and coffee won't come out. First tried to fix it following manuals including cleaning and descaling. Worked for only 2 pods. Then contact customer service and was on the phone with a machine specialist for 40 min. Basically they just asked you to reset the machine and clean it. Worked for another 2 pods. Then the orange light came back.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, March 10, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible Machine, Good Customer Service
on March 10, 2022
Posted by: Matt
from San Diego
First machine broke after 3 months and was replaced. Second machine only lasted a month before failing. Again was replaced, luckily was able to swap to a different machine free of charge. Waiting on this one currently.
Customer service has been helpful and replaced each time, but very frustrating dealing with broken machines, waiting for replacements and wasting pods along the way.
We'll see how this next machine goes...
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, March 11, 2022
Thank you for your review, Matt. We’re disappointed to learn that your Vertuo Next was not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction.
We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Evoluo, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Evoluo machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Evoluo, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Evoluo machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very Unhappy - Wish I Had Read the Reviews
on March 17, 2022
Posted by: SW
from New York, NY
I wish I had read the reviews before putting this model on my wedding registry. I generally only drink 1 cup of coffee per day and still need to run the cleaning cycle every 5-7 days. Making a second cup of coffee in the same morning only works every 1/10 times. I feel like I'm a slave to this machine with all the constant cleaning. Customer service is nice-ish but their only solution is to have me sit on the phone with them for 20 minutes running troubleshooting (which basically amounts to some variation of the cleaning cycle which solves the problem for 1 or 2 days)...on a busy weekday morning this is a HUGE pain. I've also wasted so much money on pods that go unused when the orange light starts blinking. Ultimately, I'm really disappointed in this product and wish I could switch to a different model. At the end of the day, I have a closet full of pods that need to get used so I will probably continue to waste time and resources on this machine but would absolutely NOT RECOMMEND ANYONE BUY IT.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, March 18, 2022
Thank you for your review, Sonia. We are dismayed to learn of your disappointing experience with your Vertuo Next machine. We recommend performing the cleaning cycle weekly to maintain the health of your machine; however, our machines do have at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. Please do not hesitate to contact us, our Machine Experts are available 24 hours a day and 7 days a week and will provide the best resolution through our Assistance Service Program.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaking
on March 19, 2022
Posted by: HB
from Florida
This is the worst machine ever made by nespresso. This machine started flashing orange lights and leaking.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , March 21, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Swipe Next
on March 20, 2022
Posted by: MW Flid
from Durham, NC
Worst rated Nespresso model? For a reason. There's clear engineering flaws with the Next. I'm on my second after the first one died maybe six months in, and the warrantied replacement Next is now doing the same things - stops reading pods, grinds and blinks at you, needs more and more service to work. Yes, I clean and de-scale and all that time suck leads to more time suck on the phone with scripted troubleshooters. Got a few extra hours for all this? My old Keurig lasted for years without a problem, without weekly cleans and de-scales and calls to the hotline. If it weren't for the plastic I might go back.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, March 21, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next machine did not meet your expectations. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed in the quality of the machine
on March 21, 2022
Posted by: Mona
from Bay Area, CA
I have had a Vertuo Next for close to a year now... when it works, it makes a GREAT cup of coffee, and I love the various blends and roasts of the coffees. BUT, I have had to call support a handful of times to troubleshoot the recurring issues that I have when I cannot resolve them. After multiple support calls, Nespresso is finally replacing my machine. Hopefully, the problems I have been having are due to a defective device and not the overall quality of the Vertuo Next.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service , March 22, 2022
Hi Mona, thank you for your review. We are glad to see you were able to speak with a Coffee Specialist to have your Vertuo Next machine replaced. If you have any questions regarding your new Vertuo Next machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA