Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,857 Reviews)
Rating breakdown 3,857 reviews
5 Stars
2,485
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,170 out of
3,003)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
3
Great when it works…
on February 5, 2022
Posted by: Allie
from Ohio
Since I cannot give this 2.5 stars, I was generous and gave it 3. We were gifted our first Vertuo Next machine for Christmas in 2020. It worked great until about… September/October of 2021. One morning I went to make coffee and it kept flashing an orange light. My husband called the nespresso help line, they walked him through everything possible - cleaning, descaling, etc. and ultimately sent us a new machine. Again, new machine was working great until it just wasn’t (second machine lasted around 4 months). Just this past week, we started to have the exact same issues. We tried the cleaning and descaling process on our own but, no luck. We also searched for tips online from other customers but, again, no luck. Called Nespresso again and they offered to send us another Next machine or the Plus. We opted for the plus.
We LOVE Nespresso and their coffee varieties but, if you don’t need the carafe option, I would look into another Vertuo machine.
Nespresso’s customer service is great. They are friendly, helpful, and understanding of the product. Thankfully, they offer new machines when yours stops working.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 7, 2022
Hi Allie! Thank you for your review. We are dismayed to learn Vertuo Next has not met your expectations. However, we are thrilled to see you were able to speak to a Machine Expert and your machine has been replaced with our VertuoPlus machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
HORRIBLE MACHINE
on February 6, 2022
Posted by: JS2525
from Southern California
I’ve been sent 3 vertuo next machines and they all have the same problems. I clean it weekly and descale everything 3 months but after a few months I can’t even run a pod. It will start to brew and then start blinking, I will then have to run a cleaning cycle, put the pod back in and continue to brew the coffee/espresso. It’s extremely frustrating— especially when I maintain the machine properly.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, February 7, 2022
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next machine has not met your expectations. We thank you for the care and maintenance you perform on your machine. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Frustrating
on February 7, 2022
Posted by: Ejasons
from Charleston SC
Made great coffee. But.......Had for 1 year and 1 week. It stopped working. Flashing red and wouldn't start, even after descaling multiple times. 1 week past the warranty meant Nes would fix it. Unfortunately they couldn't so they sent a refurbished one to us for free. Great! But after 2 months that one also stopped working.
We bought a new Vertuo chrome, original version, and it's superior! Quieter, faster, easier to open and close.
We bought a new Vertuo chrome, original version, and it's superior! Quieter, faster, easier to open and close.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Leaking water
on February 8, 2022
Posted by: Jasjas5415
from Georgia
I wanted to love this coffee maker. And a part of me does. The coffee is fantastic. But I should have trusted the reviews of this product and the complaints of it leaking water. This coffee maker leaks from the bottom of the machine where you place the place the pods. At first I thought the water leaked from the water tank. But no. No water there. Strangely, the water leaks near the front. Mine is a slow leak that occurs when the machine isn't being used. By the time I make coffee in the morning, water is everywhere. I've had to place a towl under the coffee maker just to save my counter top. This has to be an error with how the machine was made, especially if multiple people are having this problem. So buyer beware. Great coffee and also nice puddles of water over the counters.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, February 9, 2022
Thank you for your review, Jasmyn. We’re pleased to see you were assisted by one of our machine experts with the leak beneath the water tank of your Vertuo Next machine. As part of your machine’s maintenance, we recommend the first time use steps once a week, to flush away coffee granule buildup from the head of your machine. When placing your water tank on the base, ensure you hear the click, and you see a small air bubble released from the stopper in the bottom of the tank. Your machine comes with a one year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. If your machine continues to leak after following our recommendations, please call our toll-free number at your convenience, so we can further address the issue with you, and get you back to your Nespresso coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Dont waste your time
on February 13, 2022
Posted by: Techmama
from North California
After about a month it the light comes on but it doesn't brew. The instructions for resetting the machine don't work. It never pairs with the app. Just pure garbage!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, February 15, 2022
Thank you for your review, Lisa. We hope your experience with our machine expert met with your expectations. Your feedback is appreciated and if you need assistance with your new Vertuo Next, please call directly, 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great Coffee. Glitchy machine. No 14 oz capsules?
on February 18, 2022
Posted by: dianedsk
from Virginia
We've had this coffee maker since May 2021, and sometimes, it just won't start, then suddenly it will. It also leaks a small amount of icky brown stuff from somewhere under the machine. Another reason we bought it was because of the advertised cups to brew 14oz for our travel mugs, and they've been discontinued for quite some time. I really don't want to brew two 7.77 oz pods; one for the expense, and because you never know if it will actually brew!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B. , Customer Service. , February 21, 2022
Hi Dianedsk! Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. Additionally, while we have discontinued our 14-ounce capsules, your Vertuo Next can brew a shareable 18-ounce Pour Over-Style Coffee. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Regret my “upgrade”
on February 19, 2022
Posted by: Tara
from Washington DC
I had an original retro style Virtuo machine and that this was (is) a trooper—the friend I gave it to after my “upgrade” has a better machine than me. I got this this “upgrade” as a gift from my gift list for more options, cup sizes and the smaller footprint. Well, I cannot, after a few months recommend it. It is flimsy, sometimes starts, sometimes not, leaks and that’s not good with a beautiful new white countertop. The coffee it makes is cold and making something just to microwave it is terrible. I only use this periodically now and have switched back to my old Mr Coffee machine and regular grounds. We will figure out later if a different machine makes sense or maybe continue with Mr Coffee and let guests use this one since periodic use is all it can handle. I bought the pour over carafe kit but have not been able to purchase more variety than the one pour over capsule. The second type is always out of stock. Pretty disappointing overall.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B. , Customer Service , February 21, 2022
Hi Tara! Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Wait for the NEXT machine (its a pun)
on March 2, 2022
Posted by: DrDoubleH
from Ca
Big Fan of the coffee and Ive been with nesspresso for years. But AVOID the vertuo next machine. Its poorly designed and WILL stop
working and start leaking coffee everywhere. Even with scheduled cleaning and descaling. I am literally on my 4th machine (was trying other makers like delonghi and breville to see if they would last better; spoiler alert, they dont).
working and start leaking coffee everywhere. Even with scheduled cleaning and descaling. I am literally on my 4th machine (was trying other makers like delonghi and breville to see if they would last better; spoiler alert, they dont).
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, March 3, 2022
Hi Dr. Double H, we're disappointed to hear about the issues you've experienced with your Vertuo Next. We are pleased to offer comprehensive troubleshooting as well as in and out of warranty options for your machine. Please do not hesitate to contact us at 1-800-562-1465. We will be happy to assist.
Written by a customer while visiting Nespresso USA