Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,857 Reviews)
Rating breakdown 3,857 reviews
5 Stars
2,485
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,170 out of
3,003)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
1
Leakage issues
on January 17, 2022
Posted by: Jules
from Saco, ME
I bought the first Vertuo Next at the end of November 2021. It worked great initially and makes great coffee and espresso (thus the one star). Then it started to leak. First a little bit, then it got worse. Contacted Nespresso and after trouble shooting, they send out a replacement. Received the replacement at the end of December. The bluetooth functionality wasn't working right and it wouldn't detect the machine or accept the WiFi password, but at least it brewed coffee ... until after about a week or so we noticed the replacement also was leaking and the water was pooling underneath the machine. I am still waiting on my second replacement, which they are sending me the Evoluo model. Here's hoping that this one will work as advertised. While the coffee and espresso are really good, the rest of the Nespresso experience has been a disaster so far ...
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, January 18, 2022
Thank you for your review Jules. While we are disappointed to hear about the issues with your VertuoNext, we hope you enjoy your new Evoluo. Should you need any additional assistance, don't hesitate to contact us at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Wanted it to work so bad
on January 19, 2022
Posted by: Sierra
from Austin, TX
I got this as a Christmas gift last year. It was working great until about three month in, it started leaking from the bottom and top. Water was pooling under the machine, so I descaled it hoping that would fix it. It did not fix it, so Nespresso sent me a "new" (refurbished) machine to replace mine. I used the "new" machine for about a month or two and the same thing started happening. I have been buying filtered water to use in the machine, since I have hard water out of my faucet. I love the coffee, but I am frustrated that I haven't even got to use my Nespresso for a year without having problems. Maybe it's this specific model that leaks? My best friend has the Vertuo Plus and she has never had any of these problems. She has had hers for about 4 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , January 20, 2022
Hi Sierra. We are disappointed to learn that your second Vertuo Next machine has not met your expectations. We offer comprehensive troubleshooting support at our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Really Frustrating
on January 20, 2022
Posted by: jbyrd
from Birmingham, alabama
First they get you hooked, then the machine breaks. So frustrating. Leaked from the bottom and stained my granite countertops.
Worked great for 3 months, but has been nothing but a hassle since.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 21, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations, We recommend speaking with one of our machine experts regarding this issue. If you need assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each Vertuo Next machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
I wish I liked this machine
on January 22, 2022
Posted by: ELP
from MN
I was excited about the Next as I could do carafes of coffee as well as espresso. The coffee was not very hot and the cream sub-par. I talked to customer service, they agreed to send a new one. They were helpful. The 2nd one was even worse as warning lights were blinking after 2 weeks of ownership. I just want a really good cup of coffee. Sent the 2nd one back. So tired of the hassle.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , January 24, 2022
Hi, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointing
on January 23, 2022
Posted by: Hjt
I wanted this machine SO BAD, I received as a Christmas gift from my MIL and I could not wait to get home and set it up! I ran the rinse cycle like the instructions say and the next morning I found a giant puddle under the unit....? Ok.. I sort of ignored it thinking I did something wrong. I proceeded to make my coffees for a couple days and what do you know... about two days later, another giant puddle under the unit. I picked up the machine and tipped it a bit to take a look and water came gushing out of the bottom crevasses??? I came on here and read some reviews and many are saying the same. I returned and got a Keurig Elite instead. Our keurig classic is still going strong after probably 7 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , January 24, 2022
Hi, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesn’t last a year
on January 24, 2022
Posted by: Cardinal1
from Louisville
Made great coffee until it just decided to stop working. We clean and descale this machine on their recommended schedule. Just decided to stop working. This specific machine needs to be pulled from the market based on many other similar experiences as my own.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 25, 2022
Thank you for your review. We understand your frustration with the Vertuo Next machine, and we are glad to see you spoke with a Coffee Specialist regarding a new replacement Vertuo Next machine. We recommend regularly connecting your Vertuo Next machine to the Nespresso app, via Bluetooth, to ensure that your machine has received its most recent system update.
If you have any questions or concerns regarding your machine’s performance, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week, or visit Nespresso.com/help for troubleshooting tips.
If you have any questions or concerns regarding your machine’s performance, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week, or visit Nespresso.com/help for troubleshooting tips.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Should’ve listened to the reviews..
on February 4, 2022
Posted by: Paige O
I’ve only had this model since Christmas, and it has already stopped working completely. Initially I had to factory reset every couple of days due to malfunctions. But now it’s not brewing at all and the button is unresponsive. I’m so sad. I loved the coffee I made with my nespresso!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, February 5, 2022
Thank you for your review, Paige. We're disappointed to hear this, and we'll be happy to help. Please call us directly to speak with a machine expert. We offer a lifetime of comprehensive troubleshooting at 800-562-1465, where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Nice sleek design, so many problems
on February 4, 2022
Posted by: E Step
from San Jose, CA
I had three of these machines. One of them was a gift and it stopped working and I didn’t think to check the warranty so I went out and bought another one. After three months, it wouldn’t brew any pods so I called customer service who are very helpful and very quick to replace the machine (probably because they know it’s a dud). I got A replacement and after three weeks, it stopped working. Wouldn’t respond at all. I’m on my fourth machine but I’m trying the Vertuo this time.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, February 5, 2022
Thank you for your review, Ellis. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We understand your disappointment with the Vertuo Next machine, and we are glad to learn that you were able to speak with a Machine Expert regarding fixing or replacing your machine. Our machines have at least a one-year warranty and a lifetime of troubleshooting.
Written by a customer while visiting Nespresso USA