Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,857 Reviews)
Rating breakdown 3,857 reviews
5 Stars
2,485
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,170 out of
3,003)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
1
I have to tell the truth, this is the worse!
on December 28, 2021
Posted by: Cruz
from Astoria
I’m very very disappointed with Nespresso, I bought this machine this month and what nightmare. The machine is loud the coffee doesn’t taste good more like water. The machine is constantly linking on my kitchen marble. I had this so madly.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, December 30, 2021
Hello Cruz. We are disappointed to hear that there is an issue with your VertuoNext. We stand by all of our products and have machine experts who would be happy to assist you with troubleshooting services. They can be contacted directly at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaks/breaks from few uses - stop selling this
on December 31, 2021
Posted by: verturo_next_is_terrible
from Los Angeles, CA
Pull this product Nespresso, people will still buy your other products. This one is only causing you problems and tarnishing the reputation of your products. Have no idea why you would keep selling these knowing they are all defective.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, January 3, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your feedback is of utmost importance to us in monitoring and improving the quality of our products and services we provide. We can assure you, your comments will be sent to the appropriate team for review.
Should you require any assistance with your Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Should you require any assistance with your Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leakage and NOW nothing!
on January 2, 2022
Posted by: Curtis
from Boise, Idaho
Nespresso, clearly this machine has a problem. This is my third Nespresso machine and have never had any problems with my other two. I wanted the Vertuo Next for the latest features and ignored the BAD reviews. Unfortunately after only three weeks of use my new machine is having the same problems as all others, water leaking and now it will not work at all. Love how the only 5 star reviews are from "influencers", or fair to say paid actors.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, January 3, 2022
Thank you for your review, Curtis. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
21 Days
on January 5, 2022
Posted by: Not4me
from Dallas, TX
21 days - that is how long it lasted before malfunctioning. First it did not dispense enough coffee' and then it stopped dispesing completely. Factory reset the machine to no avail. That is disappointing because the coffee is great. I actually purchased two , I gifted one to my friend . Hers still works
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 6, 2022
Thank you for your review. We understand your disappointment with the Vertuo Next machine. Please call us at 800-562-1465 so that a machine expert may assist you with the Vertuo Next. Your machine comes with a one-year warranty and a lifetime of troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid at all costs!
on January 6, 2022
Posted by: Cboot
from Alexandria, VA
I have had this machine for less than 4 months and its already basically useless. After only a couple months, the machine refuses to brew any coffee. I have called customer service, watched YouTube videos for fixes, descaled, cleaned, unpluged....the machine is just a piece for junk. As an avid coffee/espresso drinker, there is nothing more infuriating than fighting with your coffee machine every morning just to get it to brew a cup.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, January 8, 2022
Hi Cboot, thanks for your review. We're disappointed to hear you've had this issue with your Vertuo Next. Please call us at 1-800-562-1465 and our machine experts will be happy to further assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY THIS ONE. EVEN IF ITS PRETTY.
on January 6, 2022
Posted by: Cassie
Okay so I bought this cause I loved the teal super cute...no nothing cute about it. It broke in 3 days of owning it. Loved the coffee and espresso when it worked...but not worth the aggravation. It started leaking EVERWHERE. AND NOW IT DOWSNT EVEN TURN ON...nope don't do it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, January 8, 2022
Hi Cassie, thank you for your review. We were glad to see that our machine experts were able to arrange a machine replacement for you. If you experience any further difficulty please let us know. We will be happy to further assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disapointed
on January 11, 2022
Posted by: lmartins
Been a Nespresso customer for years, have always loved the coffee and their machines.
However the same can not be said for this particular machine; while aesthetically it is a good-looking unit it does not function reliably enough.
Every time we make coffee there is at best a 50% chance it will get an error (flashing orange lights) leading us to have to unplug and replug until it clears.
Avoid this unit and look at some of their more reliable models.
However the same can not be said for this particular machine; while aesthetically it is a good-looking unit it does not function reliably enough.
Every time we make coffee there is at best a 50% chance it will get an error (flashing orange lights) leading us to have to unplug and replug until it clears.
Avoid this unit and look at some of their more reliable models.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , January 12, 2022
Hi LMartins. Thank you for you review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
A nightmare!
on January 13, 2022
Posted by: CC77
from San Francisco
I wanted to make the switch from the original capsules (which l have been using for 18 years) to the vertuo capsules. This Next machine has been a nightmare from day one! It is incredibly inconsistent, is a pain to open and close, takes far too long to brew (which means your milk foam turns to soup by the time the coffee is actually ready), sometimes the capsules fly across the room causing a huge mess. The list just goes on really. Cannot wait to to get rid of this machine! I am going to give the Plus a try since it appears to be more user-friendly and reliable.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty covered through Nespresso. We are happy to offer lifetime troubleshooting support and feel confident we can help resolve the issues you've mentioned. For prompt and comprehensive troubleshooting assistance kindly call. We are available 24 hours a day, seven days a week at 1-800-562-1465, so you may call anytime at your earliest convenience. Thank you.
Written by a customer while visiting Nespresso USA