Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,857 Reviews)
Rating breakdown 3,857 reviews
5 Stars
2,485
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,170 out of
3,003)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
1
2 machines in less than a year
on December 8, 2021
Posted by: Mollz
from Boston, MA
We received our first machine in February of 2021 and it started leaking and eventually stopped working in June 2021. We received and started using our second one in September of 2021. It started leaking by November 2021. Definitely plan on getting a refund and switching to the original as I still love the nespresso coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 10, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to learn you were able to speak with a Machine Expert to address the leaking issue of your Vertuo Next machine.
If you need further assistance with your replacement machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need further assistance with your replacement machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
All the bad reviews are true...
on December 9, 2021
Posted by: SLG
from Fort Lauderdale, FL
I wanted to switch from my trued and trusted Nespresso CitiZ to a Vertuo machine (had a cup of coffee on a Vertuo machine and loved it). I loved the look of the Next and I had been so happy with my small but mighty CitiZ, I talked myself into not believing all the bad reviews. Big mistake, turns out they were all right. The machine starting having issues about 6 weeks after purchase. At times it would send all the coffee into the empty pod receptacle. Other times it would simply not work (it would make noise as if it was starting to work and then it would abruptly stop). Other times it would randomly leak. It's been so, so frustrating. Also, the coffee is not hot enough. I loved the thought of having the option to switch between espresso and a large cup of coffee but this machine has been a waste of money and an endless source of aggravation. I regret giving away my CitiZ and I am trying Vertuo Plus next, fingers crossed...
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 11, 2021
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Garbage. Noisy. Leaking. Dead in 3 weeks.
on December 12, 2021
Posted by: iusedtoloveyou
from St Charles, MO
Bought the limited-edition teal vertuo next to replace my vertuo plus I've had for over 3 years. I was excited for the larger carafe size and the wife was excited to take the old one to work. Sadly, I've had nothing but issues with the machine and now it is completely dead.
1. The water basin is very flimsy, and the lid doesn't pressure fit like the next does. I didn't break it, but I feel like that could definitely be in someone else's future.
2. Starting with the maiden voyage, it sounded like an electric chainsaw. Easily twice as loud as the plus. I thought to myself, wow, it is unfortunate that the large pour-over style pods sound so loud in the machine. Then I tried a coffee sized pod and it was just as loud.
3. Leaky. I can't figure out where the water is coming from - except that it isn't from the basin connection. This guy leaks ounces of water with every run. During the 3 weeks I tried to deal with it I kept dish towel next to it that needed replaced every 1-2 uses.
4. Quit spinning up. The machine stopped trying to read pods. It would go through start up but pressing the button to start the machine didn't do anything. tried multiple pods but it just sat there.
5. Died. While on a call with support (who thought it was in need of a descaling), the machine refused to go into maintenance mode (not sure that's what it is called, pressed the button 5x) and then never turned back on after unplugging and plugging it again.
6. Support would only replace the machine with a non-limited-edition version, so I've been forced to return it.
1. The water basin is very flimsy, and the lid doesn't pressure fit like the next does. I didn't break it, but I feel like that could definitely be in someone else's future.
2. Starting with the maiden voyage, it sounded like an electric chainsaw. Easily twice as loud as the plus. I thought to myself, wow, it is unfortunate that the large pour-over style pods sound so loud in the machine. Then I tried a coffee sized pod and it was just as loud.
3. Leaky. I can't figure out where the water is coming from - except that it isn't from the basin connection. This guy leaks ounces of water with every run. During the 3 weeks I tried to deal with it I kept dish towel next to it that needed replaced every 1-2 uses.
4. Quit spinning up. The machine stopped trying to read pods. It would go through start up but pressing the button to start the machine didn't do anything. tried multiple pods but it just sat there.
5. Died. While on a call with support (who thought it was in need of a descaling), the machine refused to go into maintenance mode (not sure that's what it is called, pressed the button 5x) and then never turned back on after unplugging and plugging it again.
6. Support would only replace the machine with a non-limited-edition version, so I've been forced to return it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, December 13, 2021
Thank you for your review. We understand your frustration regarding the Vertuo Next machine, and the operational issues you experienced. Our goal is to provide all of our customers with complete satisfaction, and we will be sure to forward this feedback to the appropriate teams here. We see that you were able to speak with a Coffee Specialist to arrange for a return of this machine. Please do not hesitate to contact us again 24 hours a day, 7 days a week at 800-562-1465 if you have any questions or concerns regarding your return.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Vertuo Next is very noisy.
on December 14, 2021
Posted by: Jorge785
from Pasadena, CA
I bought the unit 3 weeks ago and from first use it has been making a very loud noise as it brews the coffee. Before the Vertuo Next I had a Vertuo Plus and the plus is significantly quieter but much more expensive. My advise is to pay for the more expensive machine unless u don’t mind a very loud coffee machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , December 16, 2021
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after 2 days. Brewed 4 cups
on December 15, 2021
Posted by: Jake
from Nashville
Bought this as a Christmas gift. It stopped working after 4 uses. Junk.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , December 17, 2021
Hi Jake, thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. We also recommend descaling every three months or 300 capsules. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks after a few months
on December 17, 2021
Posted by: lee
I have had two of these machines in the last 12 months. Both have just stopped working randomly, and they leak.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, December 18, 2021
Hello Lee, thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not purchase this machine!
on December 18, 2021
Posted by: Poopsi
from Beverly Hills
I got this a week ago and it stopped working after 3 days☹️
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, December 20, 2021
Thank you for your review, Poopsi. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DONT BUY
on December 27, 2021
Posted by: MegR
from Portland OR
I don't even know where to begin. Got this last Christmas and it worked great until it didn't. Called customer service and they replaced it about 6 months ago. Then the second one stopped working. We have had company for the holidays with no coffee because this machine cant consistently work. We have done everything we're supposed to. Clean it, descale, you name it. This machine needs to be discontinued.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, December 30, 2021
Thank you for your review, Meg. This is certainly not the experience we intend for our valued customers. All machines are covered under a one-year warranty and we offer a lifetime of comprehensive troubleshooting. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA