Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,857 Reviews)
Rating breakdown 3,857 reviews
5 Stars
2,485
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,170 out of
3,003)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
4
Excellent coffee, Taking extra precautions
on October 12, 2021
Posted by: CircuitSix
from Raleigh, NC
We purchased this unit about 3 months ago and have had no issues as of yet and the machine continues to perform extremely well. I was a bit nervous having ordered the Vertuo Next to only later read so many negative reviews. I purposely waited a few months before posting this review to make sure that it continued to perform and we weren't seeing failures like others have been reporting. That being said, we do baby our machine, more so than I think the average user would.
We make sure that our water reservoir is never empty and that we only use bottled water (5gal from the local grocery). The tap water, even filtered tap water, has a lot of contaminants that can cause premature failure of the machine. Routine cleaning around the lid where the pod is placed is absolutely required, otherwise, a ring of dried coffee will form and eventually cause leaks. Descaling on a regular basis will also help, unfortunately the instructions provided with the machine are not the clearest to follow nor is the actual procedure that user-friendly.
Overall this is actually a very nice machine, I think that with proper maintenance and clean water that this machine will last quite some time. The quality of the coffee from Nespresso and the engineering behind their machine in my opinion produce the best cup of coffee without breaking the bank.
I would recommend this to a friend!
Response from Nespresso USABy Katy R., Customer Service, October 13, 2021
Thank you for your review, Timothy. We are glad to hear that your Vertuo Next machine is meeting your expectations and that you are taking such good care of the equipment. If you run into issues you can call 800-562-1465 where you'll have access to a lifetime of comprehensive troubleshooting. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Going on my 3rd machine
on November 4, 2021
Posted by: eosbs
This machine has a lot of glitches, I'm going on my third machine and I'm changing to a different model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 5, 2021
Hi Eosbs. We are disappointed to learn about the issues you have experienced with the Vertuo Next machine. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting assistance with Nespresso at 800-562-1465. Please contact us if you have any additional questions or concerns, 24 hours a day, 7 days a week. Online help is also available at Nespresso.com/help
Written by a customer while visiting Nespresso USA
Customer Rating
1
On my 4th machine
on November 4, 2021
Posted by: Brian
The first machine they sent me did not even work. The 2nd machine lasted only a couple of months. The 3rd machine maybe lasted 6 months. These are defective.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 5, 2021
Hi Brian, thank you for your review. We understand your frustration regarding the Vertuo Next machine, and the brewing issues you experienced. A blinking light on this machine can indicate your machine is not closed correctly, requires descaling or the water tank is empty.
For any future issues, we recommend checking the troubleshooting information for the Vertuo Next on Nespresso.com/help, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
For any future issues, we recommend checking the troubleshooting information for the Vertuo Next on Nespresso.com/help, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Machine is Awful! Replaced 3 times.
on November 15, 2021
Posted by: Robin
from Kansas City, Mo
I am now on my 3rd Vertuo next machine. All have broken within 6 months of purchase. The quality is bad at best. Nespresso is now refusing to replace the machine with a new one; rather they want to give me a refurbished machine. This is unacceptable considering the price I paid for this machine. Don't buy this product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, November 16, 2021
Hi Robin, thank you for your review. We are glad that you were able to speak with a machine expert and that another machine is on its way. We will of course be noting your feedback. If you have any additional concerns or questions please visit Nespresso.com/help or contact us at 800-562-1465. We are available 24 hours a day 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Love the coffee, hate the machine
on November 16, 2021
Posted by: AK
from Los Angeles, CA
I had my machine replaced after owning it for 11 months. Within a week, my replacement machine broke and they are taking it back to repair (fingers crossed this fix works). I love Nespresso coffee but this machine seems to be poorly made. I'd opt for paying for a more expensive model at this point to save yourself the frustration of weeks without coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, November 17, 2021
Thank you for your review. We share in your frustration regarding your experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use and run the Cleaning Cycle at least once a week. When brewing, ensure that a new Nespresso capsule is inserted, and the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked.
If you need additional assistance with your Vertuo Next machine after your repair, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
If you need additional assistance with your Vertuo Next machine after your repair, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
No good.
on November 17, 2021
Posted by: Nener1994
from Texas
I agree with all of the negative reviews. I had mine for 6mo and had tons of issues and then the button stopped working. Mine was still under warranty so they did send a new one, but not even 3 months later it started leaking everywhere, and now the button is starting to not work just like last time. I will have to be getting something new soon. Wouldn’t recommend this one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 19, 2021
Thank you for your review. We are disappointed to learn that your brew button is non-functional, and a machine expert would be glad to assist you with troubleshooting your Vertuo Next machine at our toll-free number, 800-562-1465.
Additionally, you may visit Nespresso.com/help for troubleshooting information.
Additionally, you may visit Nespresso.com/help for troubleshooting information.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Such good coffee. So easy to use.
on November 19, 2021
Posted by: Nancy
from Baltimore, MD
I’ve had mine for almost a year now. It is still making great coffee with no issues so far. I skip the milk frother and just warm a bit of milk in my mug and then put it on the machine. Makes an easy, foamy latte. Otherwise just general quick cleaning and it’s going strong.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , November 20, 2021
Hi, Nancy. Thank you for posting your review. Your feedback is important to us, and we are thrilled to learn you have been enjoying your Nespresso Vertuo Next machine. We recommend running a few rinse cycles through your machine at least weekly. This will help ensure to keep the taste and body in each brew If you ever need assistance with your Nespresso Vertuo Next, please do not hesitate to contact us. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Tasty coffee…faulty machine.
on December 7, 2021
Posted by: PNWcoffeelover
from Seattle, WA
I’ve had this model for 13 months. Since day one I loved the taste of coffee that it makes. However, it would leaks coffee under the stand on occasion and it completely stopped working a week ago. Machine spins the capsule, but does not take water in. Of course it’s out of warranty period and I was offered to either send it in to be fixed for almost the price of the coffeemaker or get a discount on a new one. By looking at other peoples reviews, I have a feeling that these machines are not made to last.
I would recommend this to a friend!
Response from Nespresso USABy Katy R., Customer Service, December 9, 2021
Thank you for your review, Anya. This is certainly not the experience we intend for our valued customers like you. We're always here to help. We offer a lifetime of comprehensive troubleshooting at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA