Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4.1
(4,001 Reviews)
Rating breakdown 4,001 reviews
5 Stars
2,602
4 Stars
443
3 Stars
148
2 Stars
198
1 Star
610
73%of customers recommend this product.
(
2,253 out of
3,092)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
2
Worked for 2 months and then leaked everywhere
on July 2, 2023
Posted by: Rachel
from Oroville, CA
I purchased two of these machines in December and by February both machines, one at home and one at our office, were leaking water out of the the top. It was as if the intake hose was disconnected and there was no way to fix it without taking the machines apart. Our office assistant tried to facilitate the returns but it didn't happen and we ended up just throwing both machines in the trash. Loved them while they worked but it was a costly 2 months, especially have buying so many of the pods upfront.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, July 3, 2023
Thanks for your review, Rachel. We're dismayed to learn that your Vertuo Next machines stopped working. This machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend calling us to speak with a machine expert to find a solution. If troubleshooting is unsuccessful, we have repair and replacement options, even if the machine is out of warranty. We look forward to speaking with you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Don’t waste your money
on July 5, 2023
Posted by: Meli
from Miami Fl
Do not buy a Virtuo Next machine! First two years.. you will get the most amazing coffee ever. After two years, it brews when it wants to. I’ve spent time and money descaling and trying anything I can to get it to brew. It brews one cup fine and then the next it’s another error code. And there is water coming out the bottom of the machine with coffee. I’ve heard that Nespresso knows about the issue. Incredible! And, of course, after the two years, there is no warranty!
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, July 6, 2023
Thank you for your review, Melissa. Every Nespresso machine is covered under at least a one-year warranty, with both, in and out of warranty repair or replacement options so you may continue to enjoy your favorite Nespresso selections. Please call Nespresso directly, 800.562.1465 and a machine expert will be happy to assist you with troubleshooting over the phone, and a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed in Quality and Longevity
on July 8, 2023
Posted by: SAK 10
from NJ
We spent a lot of money and bought this machine a year and a half ago. Have loved using it since then. However the machine is now no longer actually making coffee despite multiple attempts to reset it, descale it, clean it, let it rest. It just keeps blinking at me no matter what I do (which is also incredibly frustrating). I've followed the instructions for descaling and cleaning a few times and nothing it helping. It turns on and sounds like it is going to work but then just lights up orange again
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, July 10, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. Blinking patterns can indicate different issues or alerts. We feel confident we can help resolve this matter to your satisfaction with prompt and comprehensive troubleshooting assistance by phone. A Machine Specialist can determine issue and offer resolution based on the blinking pattern. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor design
on August 19, 2023
Posted by: Eret728
from Boise, ID
I was hesitant to purchase due to issues that others reported but figured I would still give it a shot. With minimal use, I had the same issues with the orange ring and the machine leaking everywhere. I had to have a replacement sent twice and who knows how long the newest one will last. I have had zero issues with my other machine, which I have owned for a couple years. None of my family members have had issues with their machines either but none of them own a Next machine. Customer service is good but if you plan on ordering this machine, I’d recommend looking into issues others have had and consider a different machine altogether.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Tara B, August 22, 2023
Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. We have repair and replacement options via our Assistance Service Program. Our Machine Experts would be pleased to provide you with machine assistance.
Response from Nespresso USABy Nisha B, Customer Service , August 21, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee. Horrible machine.
on August 21, 2023
Posted by: Pk8
from Cortland, NY
I absolutely love these machines simply for the delicious coffee they produce. We can't justify buying another machine, though. We've had two different machines in two years. My husband was diligent with the descaling, but each machine died around the one year mark. I'm so sad because it is my favorite coffee. They need to make more reliable equipment for the price.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Tara B, August 22, 2023
Thank you for your review. We are dismayed to learn your Vertuo Next machine didn’t meet your expectations. Descaling is only one step of maintaining your machine, we also recommend, you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Our Machine Experts would be delighted to provide you with assistance. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
STAY AWAY, AWFUL
on September 24, 2023
Posted by: UnHappyCC
from SC
Received for a gift. I was so excited. The coffee is delicious. However I would never wish this headache of a machine to be given even to the worst people. It's just awful. Started leaking a couple weeks after using it. The ONE button doesn't work 1/4 of the time. Constantly leaks all over counter. It will dump half the tank for a 1 shot of espresso. Such a waste of money if you aren't standing in front of it. And I've gone through about 200 pods. Spend your money on a different one. This one just sucks.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, September 30, 2023
Thanks for your review. We’re dismayed to learn that you new Vertuo Next machine leaks during the brew cycle. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We recommend calling our toll-free number when you’re with your machine to speak to one of our machine experts. We’re confident we’ll come to a satisfactory resolution, and you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Please do better
on February 2, 2025
Posted by: Do better
from Boston
I have a brand new vertuo next I have never been able to used that doesn't work😭. I purchased it a few years ago but didn't use it as my Nepresso Plus was still going strong. Now I'm out and have to decide on a new machine. Unfortunately it wont be nepresso. Please do better
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, February 3, 2025
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We understand you had reached out and performed the necessary troubleshooting. The Machine Specialist provided you with your out-of-warranty options. Should you decide to take advantage of the offers available, please call 1-800-562-1465. We are available 24 hours a day, seven days a week at for your service and support. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great selections
on January 21, 2026
Posted by: vjthedj
from Woodbine, Georgia
[This review was collected as part of a promotion.] My family in Italy had a Nespresso machine and we are now enjoying it here in Georgia.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA