Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4
(3,857 Reviews)
Rating breakdown 3,857 reviews
5 Stars
2,485
4 Stars
424
3 Stars
141
2 Stars
198
1 Star
609
72%of customers recommend this product.
(
2,170 out of
3,003)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
1
STAY AWAY, AWFUL
on September 24, 2023
Posted by: UnHappyCC
from SC
Received for a gift. I was so excited. The coffee is delicious. However I would never wish this headache of a machine to be given even to the worst people. It's just awful. Started leaking a couple weeks after using it. The ONE button doesn't work 1/4 of the time. Constantly leaks all over counter. It will dump half the tank for a 1 shot of espresso. Such a waste of money if you aren't standing in front of it. And I've gone through about 200 pods. Spend your money on a different one. This one just sucks.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, September 30, 2023
Thanks for your review. We’re dismayed to learn that you new Vertuo Next machine leaks during the brew cycle. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We recommend calling our toll-free number when you’re with your machine to speak to one of our machine experts. We’re confident we’ll come to a satisfactory resolution, and you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Please do better
on February 2, 2025
Posted by: Do better
from Boston
I have a brand new vertuo next I have never been able to used that doesn't work😭. I purchased it a few years ago but didn't use it as my Nepresso Plus was still going strong. Now I'm out and have to decide on a new machine. Unfortunately it wont be nepresso. Please do better
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, February 3, 2025
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We understand you had reached out and performed the necessary troubleshooting. The Machine Specialist provided you with your out-of-warranty options. Should you decide to take advantage of the offers available, please call 1-800-562-1465. We are available 24 hours a day, seven days a week at for your service and support. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Cheap and Loud
on August 27, 2021
Posted by: LJ
from Colorado
We have been nespresso members since 2017 and this purchase made for our third vertuo style machine. It is absolute crap. Our older machine was in good working order, but we were interested in the larger 18 oz coffee pod capability. Dont buy into this gimmick .
Our first two machines were much higher quality and produced much smoother pours. This machine is loud, clunky, and the parts move very heavily with some effort. The pour is never consistent and will occasionally refuse to extract for no apparent reason, causing multiple pods to be wasted.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, August 27, 2021
Thank you for your review, LJ. An inconsistent pour may be resolved by resetting the factory settings on your machine. For instructions and more troubleshooting tips, please visit the Vertuo Next machine section on Nespresso.com/help or contact us via our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible machine and design
on August 30, 2021
Posted by: Jenmarie
from Boston, Ma
This is one of their worst machines. It’s designed as if it was the first model made. It’s manual you have to turn the level to open and you have to push down and turn the lever to close. It’s loud and it broken about a month after I purchased it. Don’t buy this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, August 30, 2021
Thank you for your review, Jennifer. We offer a one year warranty with our Vertuo Next machine, along with lifetime troubleshooting assistance. For additional details, please visit the Vertuo Next machine section on Nespresso.com/help or contact us via our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week for your convenience. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I am in love!
on September 17, 2021
Posted by: ang04
from Puerto Rico
I am in love! Easy to use and makes a great coffee. I haven’t had any problems so I HIGHLY recommend this machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good coffee. Machine is awful.
on September 30, 2021
Posted by: Elliot
from Minneapolis, mn
We’ve been through a few of these after several returns. It constantly has problems or stops working altogether. Now, it makes only small size coffees and doesn’t work for larger ones.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, October 1, 2021
Hi, Elliot. Thank you for your review. The Vertuo Next machine comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact a machine expert at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working after 2 weeks
on October 9, 2021
Posted by: Wes
from California
This machine stopped working after two weeks. It had a solid light and no troubleshooting made it work. It’s hilarious what is written on the nespresso website for this issue and it seems that this issue is quite prevalent and without an obvious root cause besides being a defective machine in general with a high failure rate. Vertuo is great except not the VertuoNEXT. Get any other model. I returned mine and got the VertuoPLUS instead (which is a much better design anyways).
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, October 11, 2021
Thank you for your review Wes. We are disappointed to learn that your Vertuo Next machine has not met your expectations. Should you ever need assistance with your new VertuoPlus, we offer comprehensive troubleshooting support at our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
3rd Machine in 10 months :(
on October 11, 2021
Posted by: AmandaB
from Chicago, IL
While I love the Nespresso coffee....I'm on my 3rd machine since December 2020. My original first machine lasted 5 months. The replacement machine sent by Nespresso only lasted 1 month. Now on to my 3rd machine and it too stopped working after a month and a half. All 3 machines have had a similar issue - - flashing orange light, inability to make coffee, leaking in to the capsule reserve. I would love to continue to be a Nespresso customer but it's getting exhausting having to get replacements every few months.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H. , Customer Service, October 12, 2021
Thank you for your review Amanda B. We understand your frustration regarding the Vertuo Next machine. Please contact us at your earliest convenience 800-562-1465 so that a machine expert may better assist you.
Written by a customer while visiting Nespresso USA