Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Average customer rating
4.1
(4,009 Reviews)
Rating breakdown 4,009 reviews
5 Stars
2,610
4 Stars
443
3 Stars
148
2 Stars
198
1 Star
610
73%of customers recommend this product.
(
2,256 out of
3,095)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker with Aeroccino3 Milk Frother in Black - Gray
Customer Rating
5
SO IN LOVE!
on November 2, 2022
Posted by: AustinGal
from Austin, TX
[This review was collected as part of a promotion.] I've been using a Keurig for years and wanted to see what the Nepresso hype was all about. This did not disappoint at all! The coffee was super delicious and the machine itself was really easy to setup and the instructions to operate were very clear. The only thing I want to try out next would be to get reusable cups to be more eco friendly.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awsome machine
on November 2, 2022
Posted by: Crmcgrath
from Las Vegas, NV
[This review was collected as part of a promotion.] This is great. I love the different flavors. It is easy to use for beginners. I love that it doesn't take up too much space because I have little to spare. It starts brewing very fast and I usually add that to to ice and maybe caramel sooo good.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent quality
on November 2, 2022
Posted by: LisaS
from Hammond IN
[This review was collected as part of a promotion.] This vertuo next premium nespresso maker is extremely nice. It is of great quality and I have always wanted a coffee maker like this. It is very well made and makes great tasting hot drinks. It is easy and simple to use. I use this machine almost everyday. It fits perfectly on my kitchen counter. I would highly recommend this vertuo machine.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Enjoying it so far!
on November 2, 2022
Posted by: Bob39
[This review was collected as part of a promotion.] Love my machine so far. My only pain point from experience with a previous machine is how to work through the error notices or descaling process. Since it’s just the flashing light indicator and not a display screen with messages it’s a bit tough to work through.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on November 2, 2022
Posted by: Rme31
from Cleveland, OH
Makes great espresso! Highly recommend this machine!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Limited useful life but great customer service
on November 2, 2022
Posted by: Jacknyc
from New York, NY
I am on my third machine in 22 months. First one quit working after 4 months and second on stopped working after 14 months. Loved the coffee but machine appears to have a very limited life. Customer service is great and machines were replaced quickly and without issue. Now have the original Vertuo model and it is working fine. Hoping it is more durable that the Next.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, November 4, 2022
Thanks for your review. We’re dismayed to learn of the issues you’ve had with your Vertuo Next machines. We’re pleased to see you spoke with one of our machine experts, and you’re brewing coffee from a new VertuoLine machine. We recommend the first time use steps at least once a week, as part of your machine maintenance, to flush water only through your machine without a capsule. This flushes away any coffee granule buildup from the head of your machine. Should you have any issues with your VertuoLine machine, please call our toll-free number 800-562-1465. We’re available by phone 24 hours a day and 7 days a week for your convenience. Enjoy returning to your Nespresso coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Classy and Very Functional!!!
on November 3, 2022
Posted by: jerrett
from Barstow, CA
[This review was collected as part of a promotion.] This is my 2nd Nespresso product in the house and as expected I am loving this as well. It looks so pretty with the black and rose gold color. It is very easy to use and looks so pretty in my kitchen. This is the one I have been using lately and no complaints at all.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible machine
on November 4, 2022
Posted by: Coffe guy
from Colorado Springs CO
I bought this item last night. Was excited for the first cup out of the new machine the foam disappeared after 30 seconds to a minute. The coffe tasted completely watered down compared to my other vertuo machine. Bringing this back
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 5, 2022
Thank you for your review. If you ever need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA